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“Pay the extra for beach view”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
Bangor
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Pay the extra for beach view”
Reviewed 20 December 2013 via mobile

I stayed here in December with my wife, my first impressions of the hotel were how beautiful it was and the grounds were so grand and impressive. Unfortunately my lasting memories of the hotel are one of disappointment. My wife and I were celebrating our wedding anniversary and were excited pulling up to the hotel. That was short lived as we got to our room. The room itself was very small but it was the fact it was over looking a car park that give us a sinking feeling. To say we were disappointed would be an understatement. I immediately went to the front desk to see about an upgrade but unfortunately they were full. I don't really blame the hotel for this but I can't recommend enough for people to pay the extra for a beach view if you dont want to over look a car park.

Stayed December 2013, travelled with friends
Helpful?
Thank jmk79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Derry, New Hampshire, United States
Level 5 Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 December 2013 via mobile

I am a Hilton points member so used my points for this stay. Everything was great about the hotel except we could not get the wireless to work properly. Watching the sunset was spectacular, great place to relax and walking distance to Duval.

  • Stayed December 2013
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Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 December 2013

This resort has beautiful grounds and pool... And that s it!
The rooms are old with cracked walls, chipped furniture and corroded mirrors.
The suite we got on arrival just chocked us, not waldorf Astoria standards by any Means! So we changed rooms and it was exactly the same old, worn out etc. Also very dirty with hair on the floor of just cleaned room..We were extremely disappointed by our stay as we were expecting the same type of luxury we find at other waldorf Astoria. This hotel is barely of hilton standards, a very old hilton. We don't recommend and we won't go back.

Room Tip: None just go somewhere else
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  • Stayed November 2013, travelled with family
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Helpful?
2 Thank ApplePie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 3 January 2014
Dear ApplePie2007,

I want to thank you for sharing about your stay with us. Providing our guests with luxurious guest rooms is a priority for us, and in an effort to ensure that our guests remain comfortable, we'll be looking into additional enhancement updates. I hope you will visit us again to see our transformation in person.

Sincerely,

Steven Tresh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
santa rosa
Level 4 Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 December 2013

Beautiful facilites; great service staff, 2 Pools, on the beach; has a quiet Pool; easy walk to downtown Duval St. great views from rooms or sunset; try the lobster sliders for lunch at the pool; well run staff- beds were very comfortable

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank FlamingoResortSpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickerington, Ohio
Level 6 Contributor
165 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 18 December 2013

What a wonderful surprise when we arrived at the Casa Marina! Beautiful historical hotel from the 1920's that has been beautifully maintained. The lobby is gorgeous dark wood and was decorated nicely for Christmas. The staff was wonderful and very helpful including check in front desk and Ashlie the concierge. The rooms are small but very nice, almost European reminiscent. Kuerig coffee machines in room. (Coffee bar in gift shop as well). The pool area is gorgeous including two large wonderfully clean and warm pools, pool bar and restaurant, white sand coconut palm beach with a pier, lots of hammocks and a water sports rentals on the property. Wait staff at pool are terrific and they surprise you with cold towels, cucumbers slices, and Popsicles during the hot afternoons. The location for us was wonderful because you can stay in serene oceanfront calmness yet still easily walk to Duval Street. Cab rides all over town are $3.00 per person except to airport is more. Never a problem finding a cab at the hotel, their are usually a line of them on the curb. Loved this hotel and would definitely only stay here!

Room Tip: Ask for rooms along the left side with beach access
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank waileagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Ohio
1 review
Reviewed 17 December 2013

Our recent trip (week before Christmas 2013) to Casa Marina exceeded our expectations for what we would expect of a Waldorf Astoria resort. I will put out a disclaimer that we travel Hilton 99% of the time, we have had our good stays and not so good stays. The desire to stay at this resort for points purposes did influence the decision slightly. That being said - do not believe the bad reviews that have been posted. From the moment we landed in Key West to the moment we left the staff at Casa were beyond friendly and made us feel as if we were family. Every need we had was addressed promptly. Our room was cleaned at our convenience and done to perfection and the food service both in room and on facility was tremendous. We had breakfast overlooking the ocean every morning and a glass that never went empty while we were there. Prior to our trip we worked with Stephanie to set up parts of our trip - she did an outstanding job prior to our trip and throughout. The concierge, most notably Shaun, went above and beyond everything we asked of them including helping photograph a once in a life time experience, a proposal and subsequent engagement on the beach. The grounds are breathtaking and immaculate. The beach service was awesome and well worth the resort charge. Whether we needed a towel, umbrella, chair, drink, you name it and it was taken care of. We did massages on the beach which was an awesome experience. It was great to stay on this part of the island for privacy and quiet when it was desired; however, Duval is a short walk, bike ride, or taxi away (we did all 3). We knew the price we were paying going in - there were no sort of unexpected charges or disappointments. In regards to the negative reviews about the price - don't believe the negative reviews as we knew what to expect for the price we were paying and left more than satisfied. I firmly believe if we had any issues that they would have been immediately resolved. We cannot wait until our next stay at Casa and look forward to booking it soon.

Room Tip: Choose a room with an ocean view - well worth the price.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, New York
1 review
Reviewed 17 December 2013

We just left the Casa Marina after being there for 4 weeks. We had a wonderful time. The location is great and the tropical weather is absolutely awesome. It is a beautiful resort with great amenities. We especially enjoyed using the fitness center and pool/beach most every day. Our room was very clean and comfortable, thanks to Terryanne who came in every day to tidy up for us. The entire staff was very helpful and friendly especially Austin, Andrew, Bob and Constantine, the pool/beach personnel. They were very personable and accommodating. Lisa, the poolside waitress was a delight. The front desk staff were very helpful as well, especially Patrick and the two night clerks (I'm sorry their names escape me at this time). This has to be one of our finest vacations. We are looking forward to returning to the Casa Marina. It certainly was a 5-star experience!!!

  • Stayed November 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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