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“Wonderful hotel in a great location”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
White Plains, New York
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Wonderful hotel in a great location”
Reviewed 31 December 2013

My wife and I agonized over which hotel to stay in, and after much consultation of TripAdvisor are so glad we stayed for 4 nights just before Christmas. The lobby is large and we were warmly welcomed on arrival after a long (but beautiful) drive from Fort Lauderdale airport. Our rate included breakfast and some other benefits which were explained to us.

Our room was in the suites building and really lived up to expectation of an ocean view. For a suite, 600sq ft isn't huge, but the bed was supremely comfortable, and there was more than enough space to enjoy the beautiful view. There's a Nespresso machine in the room and we had absolutely no issues with cleaning service. In fact, every member of WA staff we met were polite and extremely friendly. I agree with previous reviews about the lack of soundproofing as our neighbors had a toddler that screamed throughout the echoey corridors early in the morning. It's not a true Waldorf Astoria, but then it's not true WA prices that we'd pay in NYC!

Breakfast was excellent. The buffet was stacked with fresh fruit, patisserie, omelette station and other options. It was really nice to be able to sit outside and enjoy the wonderful grounds. I'd read a few reviews that the beach was small.. I'm one of those people that likes to see the sea but not touch it. I appreciated the sand being raked every morning, and it was very pleasant to walk along and sit in a hammock for a while. The resort has two pools with one being reserved for adults. The pool service was out of this world - super friendly guys that would insist on setting up your towels and nothing was too much trouble.

The pool bar was nice too, and at night the fire pits were most welcome to sit around and chat with other residents. We came to really appreciate the location of the hotel. The north end of Duval Street is a bit loud / tacky for me. It's a very pleasant 15 minute walk to the lower half of Duval where we found many options for eating and entertainment without the need for brash bars and a plethora of tee shirt shops. I am astounded that Key West can support so many tee shirt shops!!

I highly recommend this place, we had a great time and I'm pretty sure we'll be back!

Room Tip: The standard rooms look tiny. If you can, spring for a suite.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TauntonInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,422)
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Stuart, Florida
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 December 2013

We were only here one night for a wedding event, but were very impressed by the staff and picturesque location. It is a pricier hotel than we are accustomed to, but we did not notice that our accommodations were of a higher quality than normal.

Stayed December 2013, travelled as a couple
Helpful?
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wapakoneta, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2013

My husband and I went to Key West to celebrate our 25th wedding anniversary. We stayed at Casa Marina because they are pet-friendly. This place is first class. We enjoyed every part of our vacation. We love the beach, so when "beach boys" set up our lounges complete with towels and anything else we may like for them to do. Special thanks to Daniel, Con and Adrian who made our beach experience the best. The service is the greatest part of this hotel. They really know how to treat their guests. We will be back!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013 via mobile

I expect a higher caliber hotel experience when staying at a Woldorf brand and maybe would not have been so disappointed if I didn't have high expectations. The rooms were decent although fixtures seemed cheap. Housekeeping was not very diligent or didn't know how to clean the room-dirty towels left on the floor for replacement were picked up, folded and left on my bed one day another day garbage was removed from the room. The hotel was also very loud, in a room in the main building we could hear every single thing people did in the rooms around and above us at all hours. Everything. The beach was the saving grace of the hotel. Each day we were greeted enthusiastically by Daniel who was very helpful and knowledgeable with local suggestions. Also one concierge was very helpful and went out of her way to set us up on a jet ski tour and gave us pointers about the island. I've heard much better things about other hotels on the island but the beach made this the only choice for us.

Stayed December 2013, travelled with friends
Helpful?
1 Thank christimily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013

Recently stayed at Casa Marina Dec 20-24. Had a very nice stay. This resort offers all the amenities one would expect from a resort, however, sadly they don't offer a courtesy shuttle to/from the airport. They do have a shuttle/van, but they charge $8 per person. The same fair as a taxi....?
We had breakfast included with our stay which was excellent.
The hotel is only a 10 minute walk to Duval St.

What made our stay the most enjoyable was relaxing on the beach. A primary reason for this was the exceptional service provided by Daniel, who works in the pool/beach area. This guy is great. Without doubt we were privileged to meet him. Professional, friendly, courteous and attentive are only a few words to describe the service he provided. Each morning, without asking, he had a place on the beach reserved for us. At the end of the day, Daniel made sure we were well taken care of. If you plan on staying at this resort, make sure you look for a Daniel.

We would have given our stay a rating of 3 but Daniels' service made it a 4.

Stayed December 2013, travelled with family
Helpful?
Thank MikenCynt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
windsor, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 29 December 2013

Hotel is beautiful, right on the beach, gorgeous property- has all the amenities right there at your disposal- bike rentals, boat, jet ski, scooters, spa services, etc...everyone is treated like a king by the staff, the concierge will go out of thier way to book you whatever you want to do, they get your chairs ready for you on the beach, etc...perfect location 1 mile from smathers beach or ft zachaory talor beach, right near duval street....this is where we stay every time we come to key west! We rented a one bedroom suite for us & our 2 adult kids- it came with a huge pull out wrap around sectional sofa- huge bathroom, seperate bedroom w/king size bed- this place is the best to get pampered and enjoy a luxury feel on vacation. the ONLY complaint I have is I needed to have one is that there is no microwave in the rooms.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 December 2013

We expected a luxury experience from Waldorf Astoria and the pricing. The view is beautiful but it seems like the hotel imagines the view can make up for a lack of attention to keeping the facilities fresh, up to date, clean.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 3 January 2014
Dear Mark N,

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your honest feedback about our hotel. We are dedicated to providing our guests with memorable experiences and comfortable, relaxing environments. I want you to know that we're working with our staff to ensure we're meeting our expectations. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,

Steven Tresh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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