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“Fantastic stay”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
Dacula, Georgia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic stay”
Reviewed 31 May 2014

My husband and I spent 4 nights here and enjoyed every minute. We had a king/balcony ocean view room in the west wing. The room was clean and comfortable. We had a lovely view of the ocean, beach and pool area. The staff at Casa Marina was responsive to any request we made. The hotel has an old world feel that we found refreshing. The pools were clean and the pool staff was friendly and helpful when setting up a pool or beachside chair.

We liked that hotel is not in the midst of the Duval street scene. Restaurants and bars are within easy walking distance or a short taxi ride.

I have two minor "cons" for this stay: 1. The price for the breakfast buffet. There are several restaurants within easy walking distance who serve breakfast for half the price. 2. No air conditioning or fan in the west wing elevator. The elevator is incredibly stuffy and hot. We ended up taking the stairs to avoid the hot elevator.

Casa Marina is a hotel I could visit every year.

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank CarlaE38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Portland, Maine
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 May 2014 via mobile

Came down to key west to celebrate my wife's birthday. Chose Casa Marina because it had a beach, beach bar & restaurant, Hilton Waldorf property and close to quite end of Ducal street. Facility is great. Always cabs waiting to the you where ever, about 10 bucks to sloppy joes. Beach and palm trees are great. Pool/beach boys will get you and set up your lounges for you on the beach where you choose. Wouldn' t eat there with all the great restaurants. Don't miss Louie's backyard for a five star meal & and experience. Only a block away out the entrance by the bike rentals. Room key gains entrance. Would definitely come back. Expensive.

  • Stayed May 2014
    • Value
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Helpful?
1 Thank MAC1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

My friends and I were celebrating a big weekend and have been completely disappointed by the service, which was awful across all departments at this hotel. It is completely unacceptable for the amount we paid to stay at a “luxury hotel” such as this Waldorf Astoria. The first time we complained they handed us 2 boxes of chocolates, which does absolutely nothing for our situation.
I think for the amount of money one pays for these falsely advertised rooms and the degree of poor service we receive, the facilities definitely do not meet the price charged.

Room Tip: know that standard here are full beds, not queen, which is the norm to expect
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  • Stayed May 2014, travelled with friends
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Helpful?
2 Thank friends756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 2 June 2014
Dear friends756,

We are glad we had the chance to serve you and your friends during your special stay with us. We regret that your service experience did not reflect our true hospitality and we appreciate your feedback. We're reviewing your comments with the appropriate members of our team and hope we can invite you back for a much more superior level of service.

Sincerely,

Steven Tresh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 May 2014

Stayed a week here for a conference. The place is not cheap, but it is nice. Rooms very well appointed and up to date. Wonderful little beach. Tiki bar very nice plus they have tasty food as well (watch the drinks --- they are strong). We actually at a lot of meals beach or poolside. Nice pools and other amenities available. A nicer, more private experience that you get at most places. Moderately convenient to Duval street, but it is a pretty good walk. It is expensive.... that is the only downside.... but quality is never cheap.

Room Tip: If you are rich, a beachside view is great, but save your money and look inland. No bad views.
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  • Stayed February 2014, travelled on business
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Helpful?
Thank DocandSugarbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

My wife and I were here to celebrate her birthday and Memorial Weekend. Even though the hotel was full, the property never seemed overwhelmed. The Casa Marina staff are outstanding! Everyone was attentive and ready to assist with any need. The frozen wash clothes are a great bonus during the heat of the afternoon!!

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, RI
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Had a very nice stay with my family. The view is lovely and there were some games outside for kids (ping pong, corn toss, etc. ) The first room they gave us was suppose to have an ocean view balcony but was on the corner so the view was of a wall. We asked for another room and got a much better room with a nice view. Our son slept on the pull-out sofa which they made up each night. We had breakfast there twice (a la carte as the buffet seemed a bit pricey) and the terrace was lovely. Our dinner on the beach was also nice but I would agree the waitstaff wasn't very engaging. Our food was good and the atmosphere was terrific. The pools (one for adults only) were basic - nothing fancy so we didn't spend a lot of time there. The beach is not so much about swimming. You would have to walk out the dock to access a coral free environment to swim but my son and husband had fun snorkeling. Although we did walk in to town a couple of times, it is a healthy 20 minute walk and we found ourselves spending a lot on cabs. I wish the hotel had a shuttle. Overall, though we were very happy with our stay there.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank LyndaNewport_RI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Let me start by saying that it really pains me to give such a historic and beautiful property anything less that a 4 star rating but... My wife and I wanted to get-away and unwind over the long memorial day weekend and thought the keys would be the perfect place to chill and relax for a low-key weekend. Unfortunately Casa Marina was a poor choice. The hotel was booked for the weekend and apparently under-staffed. We found the beach area to be neglected both in service and cleanliness. On top of this there were a couple of groups of un-rulely guests using very foul language(all weekend) that ruined the experience for everyone else. Hard to believe that that the management would not correct this situation. The end of the line for us was the bed was extremely uncomfortable. It seemed to be an old style mattress that had not been updated. I travel a lot and this is one of the worst beds I have experienced in several years; a definite no no for this caliber of hotel. A shame, I have stayed at many Waldorfs and find them to be wonderful experiences. Hopefully this property will get their act together.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
5 Thank 001582176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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