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“Wake up management”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
Oxford, United Kingdom
Level 6 Contributor
135 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Wake up management”
Reviewed 12 June 2014 via mobile

I am on night two, and I have six more to go. Oy vey! This beautiful historic property is in a great location on the water. However, the service has been appalling. All of the staff seem to run around with their heads cut off. No leadership.
I asked for a rubber mat FOUR times so we don't slip in the shower. I still don't have one, and I have resorted to using a towel. (Yes, it is that slippery.)

I can rarely get a hold of the front desk. Once I was detoured to the operator, who seemed to hate her job. Then I contacted concierge for reservations, which took the effort like parting the Red Sea. We tried to get a cab through the valet service but this created more confusion than necessary.

If you want food, prepare to wait. There is no indoor dining. Hope you like Mosquitos! Internet drops signal- in fact I came to the lobby to send this off. DON'T waste your hard earned money. Virgin Holidays need to reconsider this hotel. Also, there is no ATM, really? This place doesn't justify the money. Six more nights, help.

  • Stayed June 2014
    • Value
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Helpful?
3 Thank pamelaj908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 review
Reviewed 12 June 2014

Been to Casa Marina several times. Always look forward to laying on the beach and enjoying all the water sports they have to offer. Daniel, one of the beach/pool boys, is very attentive and had us always set up with umbrellas and several chaises. He is very pleasant and accommodating and made sure our beach experience was delightful. Teresa is our favorite waitress at the morning buffet and we always make sure to request her table. She's very knowledgable about the best attractions in Key West. We will be returning to Casa Marina in the future.

Stayed June 2014, travelled with family
Helpful?
Thank C F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uberlandia, MG
Level 6 Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 June 2014

On the seafront, it offers an organized pool clean, the beach service is great and has a restaurant that is well served by waitresses. In front there is a deck that descends to the sea, great for making snorking, but the fish are the same the coast of florida. the rooms are big, clean and comfortable from the simplest. In the hotel, on the outside in the upper corner of the beach, there is a team that offers jet ski tour, do not miss, is a amazing part of key west and the fact that they offer this is already an incredible facility. in other visit to key west I needed a transfer to the staff desk, this hotel is within him, a facility cited as amazing. The price of the hotel it offers is incredible. Always recommend and all that were worshiped.
The fitness center is opposite the same, separate but just across the street. exellent to exercise. The hotel is old and carries a lot of history, however he should have already been renovated several times and this completely new. 5 stars, excellent choice

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Leonardorocha66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, United States
1 review
Reviewed 12 June 2014

Casa Marina is a wonderful luxury hotel located in historic Key West. The location is very close to Duvall Street and Southernmost Point. The hotel is wonderful. The front desk was very helpful and they checked us in immediately. The hotel staff was very helpful and friendly. The grounds at this hotel are immaculate and they offer a lot of activities for everyone. I highly recommend this hotel for anyone looking for a luxury hotel, very elegant, very quiet .

  • Stayed June 2014, travelled as a couple
    • Value
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Review collected in partnership with Waldorf Astoria

Helpful?
Thank Andreea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida, United States
1 review
Reviewed 12 June 2014

We really enjoyed our stay at the Casa Marina. The staff were so helpful, esp. the pool staff. The food was very good, but a little pricey. It was nice to have everything in one area, so we didn't have to go off the grounds for much.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 June 2014

My husband and I were there to join friends for their anniversary. We had a wonderful time at the beach for most of our stay and took advantage of the water sports amenities. The service at the pool and beach was outstanding. The location and views were spectacular. Be sure to get a room with the ocean view, as the room decor and bathroom size is lackluster.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank allisonm254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014

For such an expensive tiny room, I expected it to be clean and comfortable at least. It was awful. While the valet guys were polite, the rest of the staff were very snobby and not friendly at all. There was an espresso machine in the room, but what percentage of the population likes espresso? The bathroom was tiny. A large person would have trouble in the shower it was so small and it was nasty. it appeared to have just been wiped down and not cleaned with bleach or a heavy duty cleaner for a very long time. The wireless connection was a joke, and for a business trip that was not good. The self-parking was expensive. Our fire alarm went of at 2:00 am and when we called they said it was just in our section and didn't know what caused it but would call to let us know. We never heard back from them. We had to check out at the front desk because our receipt never made it to our room. I would not recommend this place for any trip for anyone, unless you enjoy paying an extravagant price for rooms the size of a cruise ship and terrible attitudes.

  • Stayed June 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
5 Thank jandjivey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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