I am on night two, and I have six more to go. Oy vey! This beautiful historic property is in a great location on the water. However, the service has been appalling. All of the staff seem to run around with their heads cut off. No leadership.
I asked for a rubber mat FOUR times so we don't slip in the shower. I still don't have one, and I have resorted to using a towel. (Yes, it is that slippery.)
I can rarely get a hold of the front desk. Once I was detoured to the operator, who seemed to hate her job. Then I contacted concierge for reservations, which took the effort like parting the Red Sea. We tried to get a cab through the valet service but this created more confusion than necessary.
If you want food, prepare to wait. There is no indoor dining. Hope you like Mosquitos! Internet drops signal- in fact I came to the lobby to send this off. DON'T waste your hard earned money. Virgin Holidays need to reconsider this hotel. Also, there is no ATM, really? This place doesn't justify the money. Six more nights, help.
- Official Description (provided by the hotel):
- This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more less
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- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort Key West
- Casa Marina Key West
- Casa Marina, A Waldorf Astoria Resort Key West, Florida