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“Looks pretty so long as you don't look closely” 3 of 5 bubbles
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
Ranked #39 of 51 Hotels in Key West
Boston
1 review
“Looks pretty so long as you don't look closely”
3 of 5 bubbles Reviewed 3 July 2014

Our first room at check in was filthy. The bath tub was disgustingly dirty. The toilet did not work. The bedroom had a window into a public hallway and the water view was the pool.

After complaining we were moved to a fourth floor water view room which was small, did not have a bathtub, and was in desperate need of updating. The mattress was so uncomfortable we didn't even sleep. The walls were so thin we could hear every conversation next door. The food at the hotel was mediocre.

The beach is full of rocks and impossibly cloudy and smells. The public beach next door is much better. The view is very nice though. The concierge also made nice recommendations for dinner.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank KateN62714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to establish high standards of quality and guest service, and I am sorry to learn that we failed to achieve these results.

We have shared your feedback with our operating teams, helping them identify specific service breakdowns. Training is a continual process for us; therefore your feedback is being used directly with the teams involved.

We thank you for caring enough to share your experiences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,387)
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Virginia
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

If you want nice first class accommodation in Key West this surely is a good choice. Very nice beach with great bar service. On the hour they bring by some treats. There is adult pool & a pool for the younger generation. I usually stay closer to Duval street & Mallory Square but the Waldorf Casa Marina has changed my mind this is a great place to take a timeout from the real world. One of the best rooms are the second floor rooms with the main part of the hotel which offer a great deck overlooking property along with nice rooms. They offer a Drink Mixer Souvenir container full of your favorite beverage mix for $25. Then you can refill the rest of your stay for $18.
This large Souvenir container holds about 3 1/2 drinks which ends up being a good budget move if using the bar service at the beach.
Good professional employees with want to serve you while on your stay. Cab service to Duval street or Mallory Square is about $10. Including tip. Room was laid out nice with a very nice deck.
If they have a wedding going on ask for room where you won't hear the music late into the night.

Room Tip: Souvenir Mixer Container purchase for $25 they fill with your favorite bar treat & then refill...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VaGoldVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, SC
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 July 2014 via mobile

Beautiful setting, with nice pool and beach area. Staff was very attentive and helpful. Room was not worth the money though. Paper thin walls we could hear everything from our loud neighbors. Smoke alarm went off two consecutive mornings at 7:20am and 6:10am. Lost power one early evening getting ready for dinner. Bed was uncomfortable, an old spring mattress that was noisy at every turn. Did not sleep well due to all the above. Not what I expected for a Waldorf property. At best an average location for a high price.

Stayed June 2014, travelled as a couple
Helpful?
Thank Mr_Kramerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to establish high standards of quality and guest service, and I am sorry to learn that we failed to achieve these results.

We have shared your feedback with our operating teams, helping them identify specific service breakdowns.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 July 2014 via mobile

My wife and I stayed at Casa Marina for our first visit to Key West and absolutely loved it. We had a room with a balcony overlooking the water. The room wasn't the largest we have stayed in, but it was very nice. The 'Toes in the Sand' dinner was excellent. Dusti at the concierge desk was very helpful and friendly in setting things up before we arrived. Austin Rieber was very attentive to our needs while we were relaxing on the beach. Everything was first class. I recommend this hotel highly.

Stayed June 2014, travelled as a couple
Helpful?
Thank WaltJennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidor, Texas
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

The hotel is very beautiful. Friendly staff, beautiful room, great bedding, gorgeous beach area with nice hammocks and great bar service. The pool water was warm, and not very clear, but it was quite occupied.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobbieAnn73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 2 July 2014
Dear RobbieAnn73,

We are so glad you were able to enjoy our lovely property. We look forward to see you next time you come to Key West.

Warm Regards,

Steven Tresh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, MI
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

My husband and I stayed at the Casa Marina in April of 2014 for a week. It is right on the beach, it has a beautiful pool area with a restaurant, and it is very close to Duval St. - a walk or short cab ride. You can take a cab about anywhere in Key West for $10. Restaurants/nightlife and shopping close by. The hotel was very nice, staff was very friendly and accommodating. The room we had was a little on the small side and the bathroom was small - not much room for 2 people to be in there getting ready, but land is a premium down there. The hotel grounds are very pretty on the pool/ocean side. I had a spa day and had a massage on the beach in a little hut, very relaxing with the waves. Only really ate breakfast at the hotel (except for an occasional lunch by the pool), but the food was good every time. Drinks at the pool were over priced, but they have a deal where you can buy a shaker (makes about 4 drinks) and save the shaker to be used again and save money the next time. Overall, a fantastic trip and a very nice stay at Casa Marina.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ebaysarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Awesome time-great location. Great service. Mitchell the pool guy took great care of my family and friends. Excellent service. The pools are great and the building is clean and well kept. The staff was very friendly and made us feel at home

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mdjayzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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