We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fantastic in Every Way”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Casa Marina, A Waldorf Astoria Resort
Ranked #38 of 51 Hotels in Key West
Celebration, Florida
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic in Every Way”
5 of 5 bubbles Reviewed 6 July 2014

My mother, twin sister and I celebrated our birthdays at this incredibly beautiful resort. We selected a gorgeous oceanfront room in the main building with a magnificent balcony overlooking the pool for our mother. This balcony was a perfect spot for midnight champagne and breakfast in the mornings. The rooms were invitingly spacious with stunning wood flooring and very modern and attractive bathrooms. We thoroughly enjoyed the hotel's pools, beautiful beach, and water activities, including a sunset cruise The staff were wonderful, especially Terrell at the Front Desk, Caren at the Lobby Bar, and the Turkish bartender at Flagler's. The other guests we met were just as intriguing as the resort itself. We hope our paths will cross again and will always remember the enchanting stay we had at this delightful resort. Be sure to read the history of the hotel provided in a book in the guestrooms and watch the in-room hotel information channel to fully appreciate the history and majesty of this resort.

Room Tip: The guestrooms in the main building which overlook the pools are incredibly beautiful and spacious.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TropicalManorDaytona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

We appreciate your loyalty and we hope to see you again with us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,930 reviews from our community

Traveller rating
    3,389
    1,695
    980
    512
    354
See reviews for
1,842
3,223
94
352
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,398)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 July 2014 via mobile

I have sampled many fine hotels in my life, but this one is a jewel. From the time we arrived the attendants were both very friendly AND very helpful. This historic property is beautiful and inviting. We spent two nights(wish it were more), had six kids and six adults traveling together. We spent our one day by the pools and felt like royalty. A guy even came by and cleaned our sunglasses! I don't recall being treated like this anywhere, much less for just $200/night. Highest praise for the management and the culture of service at this property. It is a rare thing anywhere these days.

Stayed July 2014
Helpful?
1 Thank Bbryant11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

We appreciate your loyalty and we hope to see you again with us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 5 July 2014

We were lied to about wedding photography on the grounds for guests of the resort, we were booked an "ocean front view" with NO VIEW, the other guests were drunk, & disorderly with men in the women's restrooms at the pool. Turn Down service just barges in unannounced & walks in on people using their bathrooms.......it's all ridiculous! The Management spits out scripted apologies, but there was no sincerity. And it was too late to allow my wedding photographer on the property, schedules had already been adjusted for alternate plans. Our non-view room couldn't be moved, they had no better rooms to offer us. Total disappointment.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank 741amyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to establish high standards of quality and guest service, and I am sorry to learn that we failed to achieve these results. I assure you that we are using your feedback constructively with our management team to rectify the absence of follow-up from our management team. Training is a continual process for us; therefore your feedback is being used directly with the teams involved.

We thank you for caring enough to share your experiences.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 July 2014 via mobile

We stayed in room 1020. A direct, ocean front suite on the east side. Room was spacious, but bathroom was small as was balcony and room had weird angles. View from the room was spectacular - we were only steps from the beach and water. Saw a rooster and iguana right outside our door! Beach setting gorgeous, but water is not the best - rocky and lots of seaweed. Public beach next door much nicer. Great poolside and beach service - cabana boys will set up chairs and umbrellas anywhere you want. Full restaurant and bar on the beach. Nice extras - fresh fruit, cocktail samples, Popsicles, and cold towels served daily to guests. Concierge made great dinner recommendations and cabana boy set us up with a jet ski tour around Key West. Would give 5 stars if beach and water were nicer. Overall - a wonderful place with excellent service. We would stay here again!

Stayed July 2014
Helpful?
1 Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline, Washington
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We loved the location of the Casa Marina. Close to Duval, yet not in the middle of the madness. The pools are great and I really liked the design and decor. We had dinner on the patio twice and enjoyed it very much.

The hammocks on the beach were delightful as was the pier where you can walk out and feed the tarpon. Staff was great and our room was very comfortable with great balcony that gave us a wonderful view of the ocean.

We will be back!

Room Tip: Get a room on the west end so you don't overlook all the activity and have a more peaceful view.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RheaShore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, 7 July 2014
Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

We appreciate your loyalty and we hope to see you again with us.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 July 2014 via mobile

I went with my family on this vacation. I had a wonderful stay. There we some minor problems but Steve (one of the front desk workers) handled it very well. The staff was very kind. If you are lucky you will meet a guy named Patrick. I recommend this hotel, when you come down to the keys. Enjoy your stay.

Stayed July 2014
Helpful?
1 Thank Brenna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Large complex on the beach with good sized rooms.
Friendly staff.
Great location within walking distance of all the action whilst being quiet.
That said, it is quite a hike up to say Sloppy Joes at the other end of the main strip, especially in June but hey, it works up a nice thirst.

Only negative and this applies to most of the Keys from what we could smell driving the length of them, is the amount of seaweed which really pongs in the Summer. Not bad at this location but could be improved...

Room Tip: We didn't have a beach view but to be honest, we were out and about most of the time so it didn...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAC_WorthingUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Key West hotels
0.4 mi away
Southernmost Beach Resort
1.7 mi away
Parrot Key Hotel and Resort
2.9 mi away
Key West Marriott Beachside Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
The Reach, A Waldorf Astoria Resort
1.4 mi away
Hyatt Centric Key West Resort and Spa
1.2 mi away
The Marker Waterfront Resort
Show Prices
Show Prices
Show Prices

Been to Casa Marina, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#15 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Hotels.com, Hilton Hotels Direct, Priceline, TravelUp, Odigeo, TripOnline SA, Hotelopia, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing