When I think of Waldorf Astoria, I think of three things:
1. A hotel representing an age gone by (old charm)
2. A hotel with pure elegance
3. Impeccable service unmatched by other hotels
Well, the property was a nice resort that held true to the charm of old Key West. The rooms were very nicely appointed; albeit a little small. However, the overall service of the property did not meet the norm for Waldorf service. It took almost 45 minutes for our bags to arrive in our room. Additionally, housekeeping took almost an hour to deliver towels that we requested.
Two exceptions for this lack of service was Lisa at the pool and Derrick/Rosco at the water activities area. Lisa was attentive and welcoming; always expecting your needs with a smile. Derrick and Rosco led our 2-hour jet ski tour around the island. They were great guides, friendly, and very knowledgable.
- Official Description (provided by the hotel):
- This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more less
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- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort Key West
- Casa Marina Key West, A Waldorf Astoria Resort Florida