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“A Great Resort” 5 of 5 bubbles
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
Ranked #45 of 51 Hotels in Key West
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“A Great Resort”
5 of 5 bubbles Reviewed 19 June 2011

We were very pleased with the resort. The ambience of Key West is wonderful and was reflected in the staff and surroundings of the hotel. The food was excellent. Staff was readily avaialbe to help us with service or questions. Our room was very clean and comfotable. We were especially impressed with Bianca Lagine in the Gift Shop who gave us helpful advice on what to buy. Matt at the sister resort was a good guy and wisely discouraged us from renting motorbikes. Ricardo at the beach and pool was also very helpful. We plan to go back next year.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank KrisanneK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 19 June 2011

The Reach is a nice property; but not Waldorf=Astoria quality. The staff was not strong, and it was clear from front desk and bar tenders that they were not that into service. The pool was nice, but not great. The pool boys were over the top pushy. There is no jaccuzzi. The location is good. Just stay at the big sister property, the Casa Marina. We switched over their and had a superier experience for the same price.

  • Stayed June 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AlexandAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2011

All the staff were very accomodating, from opening front doors to room service to front desk to pool attendants. Ricardo especially at the pool. He provided good conversation and gave several good tips of things to do on the island.. The location of hotel is perfect. You are close enough to night life to go if you like and far enough away where you don't hear it all night long.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gregrmull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Milford, New Jersey
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 15 June 2011

After checking into another resort, my husband and I found The Reach while desperately looking for another place to spend our second night in Key West. The Reach front lobby staff was welcoming and courteous, but also genuine. We reserved a room and checked in the next morning (after a horrible night at another resort). Although our room was not ready when we arrived, the bell hop swooped up our bags and stored them for us. We were advised that we were welcomed to use their facility for the day and that we would get a call when our room was ready. We went for breakfast to Blue Heaven (terrific eggs benny w/lobster, go if you get the chance) and then returned to facility. The pool was clean and cool, the beach was awesome! Carlos and Freddie at the beach provided outstanding service with a great big giant smile! Shout out to Carlos and Freddie...woot woot!!! When our room was ready, it was clean and up to date. Refridgerator, safe, and a comfy cozy bed...what more could a weary traveler ask for. We rode a harley in from Miami... so that bed was a gift! I would definately go back to The Reach...it was such a great time, surrounded by great people...employees and other guests included!!

Only drawback....you need to pay extra for parking...and drinks are costly!

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rayne1269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bar Harbor, Maine
Level Contributor
191 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed 13 June 2011

The Reach lobby was a good start with friendly staff and contemporary surroundings. Our room was very comfortable and well laid out with a Nespresso espresso machine! The location and pool area were great but be sure to ask about the "resort fee" which is automatically tacked onto your bill. Seemed like a rip off as though the hotel was lovely, it did not rise to such a fabulous level to warrant the extra $25 day.

  • Stayed December 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Lilybdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jleecarter, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 15 June 2011
I am glad you were able to enjoy your stay and we were able to provide the warm welcome which we intend for each of our guests. Our daily resort fee was implemented in favor of several incidental charges such as fitness center access, resort wide high-speed internet, beach chairs, towels and umbrellas, daily New York Times, and pool concierge service including: popsicles, drink of the day samples, and a frozen face cloth. Should you or your families’ travels have you return to the southernmost point, please let me know so that I may assist with your accommodations.

All the best,

Jason Carter
305-296-3535
jcarter@luxuryresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
5 of 5 bubbles Reviewed 11 June 2011

We stayed for 3 nights in May 2011 at the Casa Marina - a sister property. Clean and very relaxing. Great service - friendly staff. There are also children's activities and our 7 year old daughter loved it. A special shout out to Fred ( at "The Reach") and his manager for going out of the way and taking care of us. Thx guys for helping out our kids with the crafts and starfish painting & setting up spots on the beach.

  • Stayed May 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jsingh31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leominster, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2011

This review really isn't about the hotel. it is about the beach service AT the hotel. Day one of our vacation we met Riccardo early in the evening. He was super friendly, knowledgeable, and very funny. We told him we would be back on the beach early the next morning and to our surprise (4 of us total), Riccardo had four chairs out on the beach with tables between them and 2 umbrellas up waiting for us. This may not sound like a big deal but the chairs have to be physically brought out for each guest and the umbrellas have to have a spot dug for them in the sand EACH time they are moved!! We also met Fred on this day as well who was just as wonderful! Riccardo and Fred were amazing! They were so attentive and NOT overbearing at all. They seemed to know when we needed anything at all. They served us frozen face clothes and popsicles as the temperature climbed and were always willing to help us move our umbrellas to provide the most shade and our chairs were always covered with towels and they would MAKE towel headrests for us. They were also knowledgeable on the happenings on the island and would rib us daily as our arrival time to the beach got later and later each day (alcohol induced from the night before!). Overall, this was the best beach service I have ever received. The four of us have decided BASED ON THE BEACH SERVICE that we will return again next year at the same time and stay at the Reach resort again! Thank you Riccardo and Fred, you made our whole trip!

  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kaysmom524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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