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“First time Key West visitors”

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The Reach, A Waldorf Astoria Resort
Ranked #46 of 51 Hotels in Key West
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First time Key West visitors”
4 of 5 bubbles Reviewed 1 November 2013

The Reach is a nice place to stay with a great location, excellent pool and one of the few beaches on the island. The front desk staff is very accommodating and very friendly, especially Jen who seems to work night and day.

The pool is very nice with great ocean views (especially at sunrise). The pool/beach staff couldn't be nicer, with Matt Baldwin and Kris (didn't catch his last name) leading the way. Ricardo kept us in stitches, too.

All in all, it was a great vacation and we'd definitely return.

Room Tip: All rooms have a view of the ocean. Unless you're going to spend a lot of time on the patio, an...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank ray n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (579)
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La Jolla, CA
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed 31 October 2013

Long time Hhonors Diamond member, just returned from 5 night stay at the Reach during Fantasy Fest, using Hhonors points. The Diamond agent encouraged us to consider the Reach over Casa Marina, its sister property - BIG MISTAKE.

The grounds are relatively nice for Key West, one of the few sand beaches on the island. The facility itself is essentially a 2-3 star motel, with all rooms opening to outside corridors, very basic amenities, mismatched furniture. Antique elevator, not conveniently located to most guest rooms, very basic outdoor stairwells. There is no perimeter fence gates to secure the property.

On our second night, the lock to our room malfunctioned; after 2 trips to the lobby to/from our 4th floor room, the lone overnight front desk clerk made repeated attempts to call "security" to help us. After approx 45 minutes, she called security at the Casa Marina, who "found" the Reach "security" officer, who confirmed our door lock was bad, used a device to force it open. Criminals would have little difficulty helping themselves to cash and valuables from the front desk and office, unsuspecting guests how are in the wrong place at the wrong time, or targeting guests who flash valuables during the day.

Upon returning to our room on the third evening, we found that housekeeping had not cleaned our room, called to the front desk to request clean towels, which would be delivered by "security". We waited 45 minutes, went to sleep. Spoke with the front desk supervisor the next morning to send up towels (required a second call), schedule housekeeping for between noon and 3 pm; returned at 4:15, room had not been cleaned (again), door lock again malfunctioned. At that point, I went to the lobby, asked to speak with a manager, who assured me our room would be cleaned the next day between noon and 4 pm. As we were preparing to leave our room for the day at approx 11:40 am, the front desk called to confirm that we NO LONGER WANTED HOUSEKEEPING, as there was a do not disturb sign on the door. On the way out, I went again to speak with the front desk manager, to remind him of our arrangement, it was not yet noon.
To add insult to injury, there were two phone calls on our bill - while we were boarding a sunset booze cruise, several miles away.

The breakfast buffet is very basic, with limited offerings - other than the fresh omelette cook. Inferior to what can be found at a typical Hilton Garden Inns.

Taking a step back, most of the employees seem very sincere, hard working - with VERY few exceptions. Based on years of experience managing people and businesses, the issue appears to be related to management - penny pinching by Blackstone, resulting in insufficient staffing levels; lack of proper systems and procedures.

Room Tip: Pass on the Reach, stay at Casa Marina
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  • Stayed October 2013, travelled as a couple
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Helpful?
11 Thank diver858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 31 October 2013

Great Resort, very clean, great food A+. Cindy the front office mgr. is very helpful and takes care of any issues you might have. The entire staff is very friendly. The pool is great,drinks and food available while your getting some sun. Rooms very clean and up to date. This was my 4th stay and will be staying here next years too.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

We came into town for the FunFest Run and were treated to fantastic rooms as well as terrific pools and beaches shared with the sister hotel. Ricardo, Patrick, and Mike were most accommodating at the pool. One of the most relaxing vacations I've ever had.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

My stay was at The Reach was great. A big thanks to Ricardo at the pool for making my days relaxed. He was very accommodating. The pool are was immaculate. He is one of the reasons I visit this hotel. I will continue to visit this hotel as long as Ricardo is there.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank strprswpr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bal Harbour, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

Best beach on the island! Love this one and the sister hotel. Had fantastic view from our balcony of the ocean. The manager was very kind and treated us first class! Loved the peaceful location, the restaurants, room service all superb! So many fun sights to see and enjoy. The sunset cruises are very r,antic, bring a sweater very windy!

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank MrsChanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
São Paulo, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 October 2013

Very clean and quiet room. nice bed and pillows, good beach services, very cool localization, parking daily rated - overnight. Very clean and quiet room. nice bed and pillows, good beach services, very cool localization, parking daily rated - overnight.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Eduardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Key West
#11 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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