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“Perfect Atmosphere/Perfect location”

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The Reach, A Waldorf Astoria Resort
Ranked #46 of 51 Hotels in Key West
fort lauderdale, United States
1 review
“Perfect Atmosphere/Perfect location”
Reviewed 15 April 2014

This property is perfect to all who enjoy a quite peaceful environment with a party lurking a few blocks away. Surrounded by some of the best restaurants in Florida, they are hidden so talk to the concierge.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Deron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Dayton, Ohio
Level 6 Contributor
255 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 15 April 2014

Stayed at sister resort Casa Marina last year & we should've this time! Hampton Inn lobby & front desk are nicer than this place! We are hiltonhonors diamond members & used 80,000 points for one night stay or it would've cost $450. The hotel is open air so you step off elevator & heat hits you in the face and while your dragging your luggage to your room. We had a large king room on the 4th floor with balcony & partial ocean view. The room was outdated and had stained carpet, couch & curtains. The bathroom was updated but the shower rod fell it had been glued to the wall. The pool is smallest I've ever seen at a Waldorf and very few chairs. We sat at the beach but your packed next to others hard to relax when you can hear others conversations. Stay at the Casa Marina it's only couple blocks away.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank JMRow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014 via mobile

Family spring break - had a great time. The private beach is awesome and the pool is perfect for kids and grown ups alike (maybe better for kids, since there's no "adult only" option... But you can always go to the Casa Monica's adult only pool if you want). Food and drinks are a bit pricey ($15/drink - includes tax and an already added 18%gratuity). Service was phenomenal though... Concierge, front desk, pool side, and cabana personnel all awesome and helpful... Much appreciated by a mother of two boys (8 & 6). Overall very pleased.

Oh and did anyone mention Nespresso coffee machines in the room??? Heaven!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naniparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 April 2014

The location of the hotel of the is excellent. The property is kept up ok. The beach is poorly maintained, there is more sea weed than sand. The parking garage has broken lounge chairs and other junk. Some stored in handicapped spaces.
The day front desk staff and manager are horrible. They made a huge mess with our debit card and even tried to double charge us. They lost the authorization they obtained at check in. I tried to fix this the day prior to checkout with a manager named Cindy. This lady is beyond rude and disrespectful. If she treats guests like she treated me, I would hate to see how she treats the staff. Since she refused to understand the issue with the card, checkout the next day was almost a two hour process with the front desk and my bank on the phone. My bank thought they were pretty incompetent as well. While this was going on, the "manager" Cindy came to the front desk. She loudly told us to "step aside" so she could take care of the people waiting to check in. Very embarrassing.
We originally thought we were going to be in Key West for two nights, but something came up and needed to stay two more nights. It was not going to be at The Reach for sure. We went to nearby hotels to check availability, turns out The Reach has quite a reputation for their rudeness with other hotels as well.

  • Stayed April 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
4 Thank Mercy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Georgia
2 reviews
Reviewed 10 April 2014

My daughter booked a mini vacation at the Reach....The hotel was clean and bright and the grounds were awesome... They upgraded our room and we had a great view of the beach and pool... I loved being waited on by the attentive hotel staff. The only downside was not enough wait staff for pool and beach service...I loved that we could walk most places and that part of town was quiet. The food was great and the staff greeted you with a smile...We would go back again...A bar near the pool and beach would be a great asset...

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csk219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 April 2014

1. The cancellation should be 24 hours before arrival, not 7 days. 2. You not supposed to charge the credit card immediately after reservation is made. 3. You mast pay attention how you are billing your guests. I was billed three times for my rooms.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
6 Thank Larissa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 10 April 2014
We appreciate your feedback in regards to your recent stay at The Reach Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team and we will reach out to you so we may further discuss the challenges you encountered. Thank you for taking the time to share your experience with us and we look forward to continued discussion about your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2014

will not stay here again. the fire alarms went off the first afternoon we arrived and then two days later at 830 am when we were asleep. we were literally driven out of hotel by the horrifying loudness and high pitched sound. i cannot imagine a young child or elederly person tolerating the sound. bar drinks really expensive! no happy hour specials. beach wasnt that great, pool was fair. weird ..our soaps and shampoos were not replaced daily even when we were using them. i have never experienced this in a nicer hotel. even the water was not replaced which was complimentary. tv reception was poor. the air conditioning would go on then shut off. hotel needs major updating.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
5 Thank 453cheryld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 10 April 2014
We appreciate your feedback in regards to your recent stay at The Reach Resort. We review and utilize the feedback provided by all of our guests to improve the quality of the services we provide.
Our fire alarm system meets all of the required codes for the State of Florida and is tested on a regular basis. The events that occurred during your stay are a result of the fire alarm system being activated as it is designed. Unfortunately, until we have properly investigated the cause of the alarm, we cannot silence the alarms. Had it been determined that it was a true emergency, we would have provided instructions to you concerning evacuation procedures. We would like to apologize for the disruption this caused, and we are working with our fire protection vendor to reduce incidents such as this. We would like to sincerely thank you for taking the time to let us know about your concern and be assured we are always looking to improve the systems we have in place. Safe travels to you, and we hope to see you again for a quieter, calmer stay here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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