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“Decent hotel”

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The Reach Key West, A Waldorf Astoria Resort
Ranked #44 of 51 Hotels in Key West
Reviewed 18 April 2014 via mobile

Very friendly welcome at lobby and attended like a regular.

Room rather small (they misname it "open plan suite") and hot due to noisy inefficient A/C).

Really nice architecture of hotel and garden, making you feel home and cozy, despite the size.

Pool service superb, pool rather smallish, pool area's rest rooms smelly. Good beach access to small sandy beach. Unfortunately too many (hotel organized) jet skis spoil the swimming in the ocean for their exhaust fumes, noise and sometimes by passing nearby!

Its steakhouse very pricey but worth it!

Overall very relaxing and pleasant, but not to be compared with similar priced resorts outside of KW.

Stayed: April 2014
1  Thank Matyas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 April 2014 via mobile

Only stayed here one night but out experience was fairly good.

Check in wasn't great. The man who checked us in barely made conversation and generally didn't present a good vibe.

We weren't helped with our bags from the car park or at the front door which was also disappointing.

Our room was nice and we had a beach view from the balcony.
Nice pool and a very short stroll to the sand.

Overall, it was a pleasant stay but the service needs improvement - especially considering the nightly rate to stay here.

  • Stayed: April 2014
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Thank miller0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

We stayed for a week and had fabulous customer service. KRIS P was awesome and always pleasant. We had friendly poolside and beach service!!! They were personable and helpful. Also our room was very clean and the cleaning staff was kind! The location was great for us as we walked everywhere andvisited Duvall street every evening... the view was gorgeous each day!!

  • Stayed: April 2014
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Thank teachgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

Location is really fine but the room we got was definitely not as expected. The paid for "sea wiev" was virtually not excisting and the reception staff was not engaged at all - "Waldorf standard" I do not know sine this was my first (and perhaps last) visit ? . We did not have breakfast at the hotel as there where no staff on duty and the buffet was low on almost everything. So we will defenitely not go back !!

  • Stayed: April 2014, travelled with family
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1  Thank Ole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Lovely hotel, beautiful lobby, bar, restaurant, pool and fantastic pier that will remain etched in your memory. Rooms are fantastic too. The layout of the rooms is very strange with a number of corridors at angles outside. Car parking underneath and on 1st floor at 20 US a day self parking is expensive, valet parking at 30 US a day extortionate.
Had great food and were well looked after. Staff were efficient and good to deal with, always helpful.
Felt really well looked after.
Stayed only 3 nights, could have stayed a week easily in Key West. If you don't know your way round Key West its a quick and easy walk to the main sights at the other end of Duval Street and the harbour from the hotel so worth staying this side of town for some peace. I loved this hotel and would return again - we also visited the sister hotel next door another Waldorf Astoria and could get drinks etc added to the hotel bill. The beach bar next door was also lovely with great staff - the interiors also looked impressive. I'd say worth a stay either place. If its a bit pricey then stay but eat outside - there's an enormous range of food and drink places very close. We ate at small breakfast places close by - one a credible French cafe....
Final tip - ensure you have your camera ready for those beautiful sunsets and the wooden pier which make for fantastic holiday shots to remember.

Room Tip: Overlooking the pool/beach
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  • Stayed: April 2014, travelled with family
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Thank UKtraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

This property is perfect to all who enjoy a quite peaceful environment with a party lurking a few blocks away. Surrounded by some of the best restaurants in Florida, they are hidden so talk to the concierge.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Waldorf Astoria
Thank Deron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Stayed at sister resort Casa Marina last year & we should've this time! Hampton Inn lobby & front desk are nicer than this place! We are hiltonhonors diamond members & used 80,000 points for one night stay or it would've cost $450. The hotel is open air so you step off elevator & heat hits you in the face and while your dragging your luggage to your room. We had a large king room on the 4th floor with balcony & partial ocean view. The room was outdated and had stained carpet, couch & curtains. The bathroom was updated but the shower rod fell it had been glued to the wall. The pool is smallest I've ever seen at a Waldorf and very few chairs. We sat at the beach but your packed next to others hard to relax when you can hear others conversations. Stay at the Casa Marina it's only couple blocks away.

  • Stayed: April 2014, travelled as a couple
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1  Thank JMRow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reach Key West, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range: £242 - £485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach Key West, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach Key West, A Waldorf Astoria Resort Florida

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