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“Classy and comfortable”

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The Reach, A Waldorf Astoria Resort
Ranked #46 of 51 Hotels in Key West
Boynton Beach, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Classy and comfortable”
5 of 5 bubbles Reviewed 28 July 2014

My daughter and I stayed one night in the Reach on January 1, 2013. Our balcony overlooked a quiet street and was a nice place to chill out. Room was spacious and well equipped. Comfortable bed, what else do you need after an exhaustive all day long drive and walking on Duval Street to and from the Sunset pier. I loved everything about the hotel. Very nice private beach, which we didn't use because the water was filthy with seaweeds that day.
Expensive parking is unfortunately unavoidable on this little island. Just factor it in your budget and forget about it.

  • Stayed August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank zimanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 30 July 2014
Thank you for taking the time to respond regarding your recent stay at The Reach Resort.
We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future.

Cindy Acevedo
cindy.acevedo@waldorfastoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Naples, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 28 July 2014

From the pictures of this hotel I was expecting quality, however, when we arrived the pool was dirty and in need of a clean, the food at the hotel restaurant was poor and the room's television stopped working! The hotel parking was very expensive. The staff were dismissive and when we asked for the manager to call back, we never heard from her.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank rich j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 30 July 2014
We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shawnee, Kansas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Grounds are in great shape but the building need some attention. The beach is the largest in the area and you are 2 block from the poor side of Duval street and as you walk towards where the cruise lines take off it gets nicer. Much to do in this city.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 30 July 2014
: Thank you so much for taking the time to post a review on Trip Advisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is appreciated as it allows me to perfect our service moving forward. . It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities.

cindy.acevedo@waldorfastoria.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CMH
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 27 July 2014 via mobile

We spent one night on a day and a half trip to Key West in late July. Overall service was good from the front desk to the bellman to the pool attendants. We were disappointed at the size of the pool in relation to the size of the property. Our room was clean but the outside areas could have used some cleaning. As I mentioned in my title, it was just OK.
PS- the elevators are outside with no a/c so they are unbelievably hot!

Stayed July 2014, travelled as a couple
Helpful?
2 Thank bossguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 27 July 2014

Pricing was not correct on quoted amenities, I.E. parking. AC filter was filthy but room clean. Be sure to keep both room keys on you if you o to the pool mine stopped working and had to trek the length of the hotel back to the lobby. TV stopped working front desk really didn't care.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 30 July 2014
We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us in the training of associates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino Californa, Argentina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Loved the ambiance. The hotel is beautiful. We were greeted immediately and although our room was not ready (we arrived earlier than we anticipated) we enjoyed the facility. The hotel service was great. The room was immaculately clean (huge plus for me). We did wait for our luggage to arrive in our room for a couple of hours after i had called the front desk 3 times. That was the only negative experience. I felt it was a bit pricey but considering it was an unplanned trip and we only went for one night, (other hotels had a 2 night minimum) it was overall worth the price.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Erica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 25 July 2014 via mobile

Stayed here with family on a trip round florida, service was not good. Moved rooms due to fumes in the first room to a high floor, balcony was so small we could not all get out there at the same time, to say it was a disappointment is an understatement. The poo service for drinks was none existent. The breakfast was inedible. When we mentioned this to the server she said that she never eats greasy food so did not know if of it was good or not. We left before 7, when breakfast starts for a trip to the Tortougas I asked if anything could be arranged for an early breakfast and told simply no! Even though we were on the bed and breakfast rate, no offer for refund was made even though the jhotel could not provide what we had paid for. As a hilton diamond member I'm loyal to the hilton brand, key west will be on our itinerary but definitely not the reach.

Stayed July 2014, travelled with family
Helpful?
2 Thank Brent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Key West
#11 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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