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The Reach, A Waldorf Astoria Resort
Ranked #46 of 51 Hotels in Key West
Chandler, Arizona
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overpriced”
2 of 5 bubbles Reviewed 4 August 2014

This was not what you would expect from a Waldorf Astoria. It could use some updates and the front desk staff were not very accommodating. They want you out of the rooms by 11 no matter what. We will stay elsewhere next time.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 7 August 2014
We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us in the training of associates.

cindy.acevedo@waldorfastoria.com
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3,454 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Villa Park, United States
1 review
4 of 5 bubbles Reviewed 4 August 2014

We picked this place off Expedia. Super location, right on the water. $6 cab ride to bars and restraunts. Service was outstanding. If this is in your budget, it is a great place. If you stretch your budget to stay here, everything seems expensive.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawaii
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

I booked from an outside source (at a fabulous price) So had already set my mind as to whatever room received I would be content (water view is very important to me) Received a room with a fabulous water view. I was ecstatic! The room itself also was great.
I absolutely loved the pool & beach area. Couldn't stay out of the hammocks. Reminded me of when I lived in the Virgin Islands. Loved the pier.
At first look the waters edge is a little dirty looking but just walk out a couple more feet. OMG you can actually see the ripples of the sand on the bottom. You can go stay in the water walking or swimming for long distance to the right or left of Hotel.
Also enjoyed the pool area. Wonderful umbrellas if you need some shade.
Occasional goodies are also offered at the pool.
Had been told can visit & use the facilities of sister Hotel Casa Marina but there was no need. Why ever would anyone want to leave this tropical paradise??!!
Loved the flavored water & fruit in lobby.
Staff are so friendly & helpful. Thanks for a wonderful stay on my first visit to Key West.
I know there are other nice Hotels in Key West but I will return to The Reach on my next visit to Key West.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank STTTravelNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, OK
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

I loved the layout of the room. It was spacious with a large balcony. The bed was very comfortable! Our view of the ocean from the balcony was very unexpected! The beach and pier were also beautiful! A very nice hotel in a great location. Wish we could have stayed another night!

Stayed July 2014
Helpful?
Thank Cbert1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 4 August 2014
Thank you so much for your review of The Reach Resort. We are so happy that you enjoyed your stay and the view from your balcony. We hope that you will join us again should your travels bring you back to Key West. Please contact me directly at jennifer.tomasello@waldorfastoria.com prior to your next arrival date for personalized service. Thank you once more and we look forward to welcoming you back to The Reach soon!

Jennifer Tomasello
Manager at The Reach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
365 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

The Reach has an amazing beach as well as swimming pool. Family friendly. Salvatore Ferragamo toiletries. Air condition works fantastic. Friendly front desk. Valet parking. Balcony. Nespresso coffee machines. The Reach will definitely stand out as one of your best Key West option especially for beach lovers.

Stayed August 2014
Helpful?
Thank Sven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 3 August 2014
Thank you so much for taking the time to share your review of The Reach Resort. We are thrilled that you enjoyed your time with us and look forward to seeing you again should your travels return you to Key West. For personalized service please do not hesitate to contact me at jennifer.tomasello@waldorfastoria.com prior to your next stay.

Jennifer Tomasello
Manager at The Reach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wicklow, Ireland
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 2 August 2014 via mobile

This hotel is located on the only natural white sandy beach in Key West, it is a family resort hotel in a quiet location but a close walk to the Main Street in Key West. The restaurant, bar and water sports were excellent. The sea is beautifully warm and stays at shoulder depth a long way out.

Most of the staff very pleasant. Though a few were a little brusk. The rooms (we had a king suite) were large and cool and simply furnished for the heat. Overall a nice resort in an excellent location.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jt100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 August 2014 via mobile

The only private beach in Key West. Gorgeous rooms. Intimate setting. Lovely staff. If you want a huge, "family style," loud and tacky resort, stay elsewhere. But for couples and families looking for a quiet and luxurious place to stay in Key West, this is the place. Best hotel on the island, hands down.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarah k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, 3 August 2014
We are so happy that you enjoyed The Reach Resort. Thank you for taking the time to post your review online. We hope that you will enjoy another peaceful and luxurious stay with us in the near future. Please do not hesitate to contact me directly at jennifer.tomasell@waldorfastoria.com so I may ensure you next stay is just as wonderful as your first! Thank you once more and we look forward to seeing you soon.

Jennifer Tomasello
Manager at The Reach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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