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“Had a great time at the Wyndham!”

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The Reach, A Waldorf Astoria Resort
Ranked #44 of 51 Hotels in Key West
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Had a great time at the Wyndham!”
Reviewed 1 September 2004

We stayed at the Wyndham Reach July 31 - August 5 for our Honeymoon. I had also read the reviews of it and before we got there I was weary. However, I thought the place was very nice. We had no problems with our room, we were upgraded upon arrival after getting in good with the front desk. We were shuttled from the airport (their shuttles are very worn and old) and got to our room almost immediately. The pool was not too crowded and it never closed, so we opted for some late night swims. We didn't even know there was a hot tub until we passed it one night walking. It is hidden and packed with people. The beach was dirty from seaweed so we didn't even go there. We ate at Shula's and spent $130 and we didn't even get a full course meal. Everything in Key West and the Reach is pricey. Sand's has good food as well. The only thing we would have changed was the fact that the resort is a mile walking distance from all the sites and happening bars, etc. We walked 14 miles the first few days and then decided to take cabs which are about $6-$7 to get to Mallory Square. The bell boy will call you a cab. Tip everyone!! Everything around us closed at 10 p.m. We would stay there again but the distance factor might make us change our minds.

Thank Palmbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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St. Petersburg, Florida
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8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 August 2004

Booked a four night stay at the Reach before reading all the negative reviews. Since it was short notice, I was unable to cancel my reservation. The hotel is about to undergo a much needed 1.5 million renovation this fall/winter 2004. I had signed up for the Wyndham club on line, which is supposed to give you a few freebies upon arrival, such a two welcome drinks and cheese tray. I called to ask about it and was told it would be delivered later, which it never was. There are only two elevators and one was out of order. I was told that it had been a problem for several months. Our room was on the 5th floor, the farthest room away from the only working elevator. The walk was endless just to get to the elevator, which became hassle. The room furnishings are worn and somewhat soiled-such as the upolstery on the sofa and chairs. I asked for an 8 am wake up call this morning, only to have the phone ring at 4 am instead. I had to recall the front desk to re-request the correct wake-up time. The front desk help in the afternoon is less than helpful and not terribly pleasant, although the morning front desk help is more accomodating and cheerful. We've been to Key West 9 times and will never stay there again or recommend it to anyone. It's too pricy for mediocre service and accomodations.

1 Thank urbkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida

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