Being a General Manager of a downtown Boston Hotel, maybe I can be critical, but in all our years of traveling this is the first time I have never complained here or to the hotel, as I know things can happen.
We stayed in Aruba at the Wyndham Resort, and were sold on the Wyndham name. I highly reccommend it. So making our decision when we had to go to Key West for a Wedding was easy....so we thought.
It is no longer a Wyndham, so if your looking to get the Wyndham by Request perks, forget it.
Parking garage is flooded just about every day. Our room was out dated and tired, but clean. The over all appearance of the hotel is worn out.
The elevator did not work 3 of our 5 days, no explanation, no apology. The construction next door will be your wake up call each morning. I read one review that was just posted in regards to vacation, well we were on vacation too, and we do not need a jack hammer to tell us when it's time to get up. They would not move our room either.
$14.00 a day resort fee? For what?
Tried to call the desk several times and received no answer, called the concierge to get a taxi to go to the wedding and we went into their voice mail.
Oh, we did get turn down service, once!
Working in this business for the last 20+ years I know what guests expect and this is not it, not even the basics. I can see why Wyndham sold it.
- Official Description (provided by the hotel):
- Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Travel Republic (UK), Hotels.com, Ebookers, 5viajes2012 S.L., Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your The Reach Key West, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Reach, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Reach Resort Key West
- The Reach Key West, A Waldorf Astoria Resort Florida