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All reviews rooftop bar duval street great location historic hotel balcony room rooms are small wine bar front desk staff can't beat the location king bed happy hour walked everywhere pool area is hemingway house southernmost point valet spa
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Reviewed 26 June 2018

There are several things we loved about our stay at La Concha.

The location (for those interested in exploring Duval St) is great. We easily walked everywhere we went, and being on the 5th floor, we did not hear a lot of noise from the street activity at night. The beds were comfortable, and several good pillows were provided. We enjoyed the small rooftop pool area, and the service we received throughout the hotel was good. The afternoon happy hour was a deal, and we really appreciated the bottled water provided (when requested) from the front desk as we reentered the hotel each evening. We enjoyed good coffee in the lobby most mornings, and we visited Starbucks next door on a few occasions.

That said, the rooms are very small - comparable to rooms that you'll find in NYC. Obviously, this is beyond the control of the management, but just be warned. The bathrooms are particularly small. Our room didn't have a dresser to store our clothes; it had one nightstand with three small drawers and a credenza that housed a mini-fridge and a small storage area. Storage was an issue for us, but we managed.

We checked into the hotel on Thursday. We usually have housekeeping come into our room every other day so that we can exchange towels and replenish toiletries, but our room was not attended to on Friday or Saturday - even though we were out for most of the day on Saturday. It was finally attended to on Sunday.

Overall, we are happy if a room is well-located, clean, and comfortable, and La Concha was all of these things. We will probably stay there again.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank RGHgracon3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this reviewResponded 10 July 2018

Hello RGHgracon3,

Thanks for choosing us and for leaving a review. I am glad that our location worked for your travel needs and that you enjoyed the beds and pillows. However, I am sad that you were not able to fully enjoy your stay with us due to the room layout and the lack of housekeeping service. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction.

Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Best Regards,

John O
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Everything was perfect, clean, easy, walking distance to all the cool places. The staff was accommodating. They have a free shuttle that will take you around the Duval street area. The pool is sweet but we didn't get to enjoy it because there's so much other fun stuff to do!

  • Stayed: March 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank kathrynhitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Well situated toward center of Duval. Head on direction to the wharf for sunset then the bars. Head the other for local shops and restaurants. Room was comfortable. Requested two queens because we like the other for belongings. Beds seemed to be either European queens or full. There is a nice wall bench/ sofa in room. Pool was well kept. Highly recommend.

Stayed: June 2018, travelled as a couple
Thank iamannina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Stayed for just the weekend, valet service was good, front desk attendants were great! The lobby of the hotel is soo nice. The elevators tho, they seriously need an upgrade!! Our room was spacious and clean, only issue I had was the bathroom. The ceiling had a little peeling paint and that is from the splashing of the water. Also the vanity cabinet drawers were a bit warped, wouldn't close fully and the lower portion of it, the paint was peeling big time. The edge of the vanity was chipped. King size bed was somewhat comfy but again it's a hotel bed nothing beats your home mattress and the pillows were good. We had the room facing Duval Street. If you're going to sleep early don't do it, the party lasts till about 3am. The Pool was great, the jets amazing and they provide you with pool towels and that in an awesome amenity! Check out was fairly easy.

  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank klove0528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

My boyfriend brought me here for a birthday present to experience Key West. The hotel was upscale . Rooms were beautiful and were spacious and comfortable. I slept so good!
We spent time at the pool and service was friendly. A little hiccup when we arrived as we were asking for ice and had to call twice to get it but other than that we were well taken care of. Perfect location with a short walk to the iconic locations sloppy joe’s and captain Tony’s. Caroline street etc. The Jimmy Buffet songs all make sense now! Stop into Irish Kevin’s, so fun! We saw the “Irish Kevin” on stage and it was by far the best bar experience ever! The whole crowd is engaged.
Booked a sunset cruise which was spectacular and affordable.
We have purchased a timeshare on Key West but would not hesitate to come to La Concha
Again and due to the fact we love Key West I’m sure we will be staying here again.

Stayed: June 2018, travelled as a couple
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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