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“Perfect Resort - Good service, great location, nice accomidations”

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The Galleon Resort And Marina
Ranked #43 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 1 August 2011

Spent 10 days in Key West with our 3 teenage/adult children.
It was a wonderful trip and the resort only added to our enjoyment.

Honestly I was a little concerned about customer service, since I only looked at previous reviews AFTER I had booked with an individual owner. I must say we received EXCELLENT customer service while here.
Examples:
On the first day our refrigerator had a fishy odor- within 10 minutes of reporting (actually I simply ask if baking soda could be supplied), housekeeping was re-cleaning and deodorizing the refrigerator
On day two- One of the bathrooms had a slow draining shower--within 15 minutes of placing a call it was fixed!
Front desk thanked me for reporting the problem(s) each time and dealt with the issues immediately.

We stayed in a 2 story unit in Building E with a view of the harbor. Enjoyed watching the fishing and diving boats coming and going. The condo was exactly as promised.
The views are different from building to building--ask if you have a preference!

Staff are available if you need assistance with booking excursions--coupon packet provided at checkin. Free Yoga on Sunday on the deck.

Location can't be beat!! Within walking distance to resturants, bars, museums, and other attractions. Far enough away from Duval (1.5 blocks) that noise is not an issue.

A few points that could be helpful...
Check in is at 4pm (if your condo is available earlier, they MAY be able to check you in earlier -- but don't count on it) They will let you store luggage, enjoy the pool (and even provide a changing area) and process your parking permit.
Check out is 10am - if you plan to have a late flight, address it BEFORE you book.

Already planning the next trip!

  • Stayed: July 2011, travelled with family
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Thank brown11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 July 2011

We stayed with our 3 teenage boys (13,15 &19) in a 2 bedroom 2 bath unit in the F bldg. Our unit had balcony that overlooked the marina. This was perfect for us...the kitchen allowed us to have cold drinks, cereal, milk and snacks...the 2 bedrooms and living room allowed us to spread out...and having 2 bathrooms was priceless! The Galleon is not full service and you will pay extra to have your room cleaned while you're there...we let it go for the 4 days we were there. The pool is ok...we spent more time in the salt water by their little beach...and at the pool bar.
We had stayed at the Ocean Key previously but this time the kids were bigger and we had added one more...so we would have needed 2 rooms at the Ocean Key (which we love). Our unit at the Galleon was $350/night and you just can't beat that with a pasty of 5.

Room Tip: Request a marina or water view.
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  • Stayed: July 2011, travelled with family
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1  Thank McTraveler14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2011

Galleon Resort is awesome. We have enjoyed coming to this resort for the past 12 years. It is a time share that rents its condo rooms. The rooms and the facilities are wonderful and surpass any hotel on the island. You can walk to everything. You can cook in your room, have access to a a great tiki bar and restaurant just downstairs. And Yes- you need to be out of your room promptly at 10am so that they can clean your room for the next guest. This is a VERY POPULAR resort destination.

  • Stayed: July 2011, travelled with family
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7  Thank terpMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2011

Where do I start?? Well first of all they did not clean our room and said that since we were staying in a "time share" (which was neve explained to us) they do not clean it. Then on the day we were leaving at exactly 10 am they called our room 3 times to kick us out. When we did not respond they showed up in our room and started banging on the door as if we were criminals to kick us out!!! Not to mention during the stay anytime we went to the front desk to ask a question we were answered with smart remarks. Terrible!!!!!

  • Stayed: July 2011
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10  Thank orly15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

During the 4th of July weekend my best friend and her boyfriend along with my husband and I decided to take a trip down to Key West, we decided to stay at the Galleon. This was probably one of the worst hotels I have stayed in in a long time. The rooms were nice, spacious and clean. However, the customer service was horrible. The two men working at the front desk were rude and had obviously not been trained properly by the corporation. No one told us that check-out was at 10:00 am and we had no idea considering the fact that check in was at 4:00 pm rather than the usual 3:00 pm of other hotels. At 10:00 am sharp we heard a banging noise on the door and to our amazement it was the man from front desk, yelling that we had to leave since check out was at 10:00 am. We asked if there was a late check out since we were not ready and he yelled "No, you have 5 minutes!" 15 minutes later as we were walking out he came back to tell us that we had to leave. The hotel was $394 a night and this was the method they decided to use for us to check out, completely unacceptable. We will never go back to this hotel and will be sure to tell others not to book here.

  • Stayed: July 2011, travelled as a couple
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8  Thank angelina0926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2011

We are so happy we choose the Galleon for our family vacation . My husband,I and our 3 in thier 20's were looking for a place that offered nightlife in a location without having to drive.Also an ocean view from our room. Warm and tropical. The Galleon provided it all. The staff were great all aound. The front desk were always accomodating,house keeping were always around day and evening to help with any needs and the tiki bar and pool staff were friendly and fun. The place was very clean and updated. Bathroom beautiful. We had a 2 bedroom that faced the marina. Perfect for us. Sunny in the am and shady in the pm. Roof top deck or deck by the water both provided sunset views.The Tiki bar made fresh cocktails and had evening mysic,which was enjoyable. Restaraunts and bars at our door step.We would definetely return for more fun and relaxation.

  • Stayed: June 2011, travelled with family
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1  Thank PeggyNewEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

room was beautiful, location was perfect, staff was nice and had all the info we needed, pool area and tiki bar were nice, great views from the wrap-around boardwalk would gladly book this resort again and the price was very fair.

  • Stayed: June 2011, travelled as a couple
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1  Thank lizisinfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Galleon Resort And Marina

Address: 617 Front St, Key West, FL 33040-6620
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Key West
#13 Top resorts Hotel in Key West
Price Range: £230 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Galleon Resort And Marina 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Galleon Resort And Marina Hotel Key West
Galleon Hotel Key West
Galleon Key West
Key West Galleon Resort
Galleon Marina Key West
The Galleon Resort And Marina Key West, Florida

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