Arrived at the hotel and realized the AC was making too much noise. Had to beg for a new room, which I didn't have the AC problems. I was initially told there was no one to get permission and would have to call maintenance to verify the problem. I had to push again for a new room. The internet went out one evening and NO one at the front desk knew or could care less about the disconnection. Didn't bother to seek out answers. Didn't get fixed until the next day and later was told it was due to someone had unplugged the connection....really! I traded by HI unit for a very small studio and RCI didn't do a good job of letting me know what to expect. No dishwasher, no sink, no view, no balcony, no ocean view; instead a view of the a large construction container, limited kitchen utilities, only queen bed, no couch (all in one small room); drawers that were broken (asked for repairs; no one came to fix); I had hammers/nails over my bed in the evening hours....construction! Very loud. The maid service was excellent I have to say. I requested to open the door next to me.....vacant as many of the rooms were immediately after labor day.....but they couldn't even follow up on that with RCI until I came back. Later found out they didn't speak to the RCI guy who had authority to do so.....they made the decision themselves. They really didn't care! Overall, I felt cheated that I gave up a resort in HI......for a resort that didn't come close to my exchange. When you ask for an exchange....do not say you are only one person......RCI will give you the California Cracker Box special. Other than my complaints above, it was a marginal experience with much disappointment. Just be aware!!
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- Also Known As:
- Galleon Resort And Marina Hotel Key West
- Galleon Hotel Key West
- Galleon Key West
- Key West Galleon Resort
- Galleon Marina Key West
- The Galleon Resort And Marina Key West, Florida