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“Rooms are OK, property needs maintenance”

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The Galleon Resort And Marina
Ranked #47 of 51 Hotels in Key West
Certificate of Excellence
New Mexico
Level Contributor
201 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Rooms are OK, property needs maintenance”
Reviewed 17 May 2014 via mobile

We spent 3 days here. Two couples in a 2 bedroom condo. Yes this is a timeshare property not a hotel. What you need to know: the 2 bedroom units ARE NOT worth the price for 2 couples to share. The master suite is awesome but the 2nd bedroom is a joke and the couple stuck with it won't be happy !!

The property itself is in bad shape. It's not pretty by any means. Actually it's ugly when you drive up to it and the inside is no better. I feel bad for the timeshare owners because it has not been maintained. The 2 bedroom unit was OK. The kitchen was nice and had everything we needed. The dining/ living were also clean and comfortable. The main bedroom suite was awesome ; HOWEVER , the second bedroom was tiny and the bathroom was worse than what you'd find at a Motel6. This is not what you'd expect when you pay $500+ per night for a 2 bed unit.

Won't stay here again.

Stayed May 2014, travelled as a couple
Helpful?
6 Thank ABitSpoiled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Deerfield Beach, Florida
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 May 2014

Although not a hotel this timeshare charges room rate of $400.00/night plus. Room was clean, spacious, but weirdly laid out. If you have more than 2 in room the guests have to pass through the master bedroom to reach the bathroom, no separate entrance. Try to avoid the sunset tiki bar. They do a bait and switch with the happy hour menu. The bartender acknowledged the wrong charges suggesting that we take the wrong charge off the expected tip. Who ever heard of this? The lack of maintenance is showing in the condition of the boardwalk around the hotel. Loose, cracked boards abound. Be careful walking along this path.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Sherman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Key West, Florida
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 10 May 2014

Let's get that across from the outset. This is not a hotel but an RCI timeshare complex so no service. That would normally put us off right away, but actually the rooms are good and the facilities above average. It is not cheap but it is so near all the Duval action and yet you feel you are in a resort. The Tiki Bar and pool are excellent.

Room Tip: Do NOT go for the small rooms. The one we were shown had no window other than one facing the walkway...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DesNichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WILDWOOD
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 April 2014

This place used to be 5 Star, but lack of maintenance, and upgrades have caused it to decline. The rooms need redone. The Tiki Bar has been renovated beautifully, it's the only reason to go there anymore. Everything else seems stuck in the 80's. It's a shame.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BOBALU13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
112 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 April 2014

Great location and pool was lovely, rooms are much nicer than the lobby leads one to believe. Very nice location with a lot of boats nearby. Rooms were nice and comfy, close to everywhere you want to be in Key West

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwluver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2014

As we motored our boat into the Key West channel, I called in to the Galleon to check on availability for a hotel room for 3 nights (we already had a dock reserved next door at A&B Marina). They said they had one and asked if I wanted to book it over the phone - I said sure, gave them my information and my credit card. Less than 30 minutes later, when we docked at A&B, the dockmaster informed us that access into and out of the marina would be closed because of the powerboat races on the last day we were planning on being there. Because of that, we decided to leave a day early - A&B had no problem changing our reservation. I walked over to the Galleon to check in at the front desk and said I'd stay for 2 nights instead of 3. It had been less than 30 minutes since I called it in. They informed me that they couldn't refund the last night since it was "clearly stated in their email that all reservations are final." I said, "What email? I just called it in 20 minutes ago when I was in the channel entering the marina." They brought the manager over. He said he had to "convene the board of directors" to see if I could get a refund. HUH? I'm already paying them for 2 nights, how about just not charging me for the third night??? Turns out, the Galleon isn't really a hotel, it's a time-share property. Once they book a room in their system, they can't make simple changes like a real hotel. It was obvious the "convene the board of directors" line was just a way to make me go away - the manager had no intention of bothering to not charge me for a third night. Just really sleazy (which is typical in the timeshare industry).

I'd recommend going to a real hotel where you can expect to get treated normally, with common courtesy, and you won't feel like you'll need a shower after talking with the staff. Try next door at the Hyatt (305-809-1234), or next door at Pier House (305-296-4600), or next door at Floridays (305-744-8335), or head into the middle of Duval at the Crowne Plaza La Concha (305-296-2991), or splurge and try the Westin (305-294-4000). But whatever you do, I wouldn't take the risk of finding out about some weird timeshare rule or having to deal with sleazy management when you've got so many other real hotels next door or nearby.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
Reviewed 17 April 2014

What could be better than a week in Key West. staying @ the Galleon wasn't bad. Pool restaurant and lots of deck. Rooms were large and everything clean.Walking distance to fantasy fest.or steps to multiple restaurants.......

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryO8536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Galleon Resort And Marina

Property: The Galleon Resort And Marina
Address: 617 Front St, Key West, FL 33040-6620
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — The Galleon Resort And Marina 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Galleon Resort And Marina Hotel Key West
Galleon Hotel Key West
Galleon Key West
Key West Galleon Resort
Galleon Marina Key West
The Galleon Resort And Marina Key West, Florida

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