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“Overpriced”

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Southernmost Beach Resort
Ranked #15 of 51 Hotels in Key West
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Overpriced”
Reviewed 25 May 2014

Check-in was lacking as the front desk staff took no time at all to tell us bassic information about the hotel, pools, restaurants and beaches. There was no line-up, they just seemed disinterested. It was only later that I found a map of the rsort did I find out it was spread out over several campuses and had several pools, bars and a beach. The whole experience was cheapened right from the start when a "hotel fee"was added on at 25 dollars per day. I questioned this and the response was that it was a common standard hotel fee. Itold them I have stayed at hotels all over the world and have never run into a "hotel fee". It almost felt like a bait and switch as it's too late to go elsewhere. Hotel was nice and clean but definitely not worth the 450 Cdn it cost per night. I won't return due to the price and the hidden fees.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
4 Thank Adrian656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 29 May 2014
Thank you for taking the time to write a review of our property. I do apologize if we failed to provide you with exceptional customer service at any point during your stay with us. Our $25 resort fee is fairly new to us but it is in no way a hidden fee. We never want our guests to feel deceived or disappointed and I regret that you felt this way. Your comments are a reminder that we only have one opportunity to make a great first impression and by listening to our guests we can always improve. Thank you again for taking the time to write your review.
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Nokomis, Florida
Level Contributor
112 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 May 2014 via mobile

Celebration our 5th anniversary in key west, we found this great hotel away from all drunk crazies. I'm writing this review at 7am sitting in the courtyard watching the water... Very quiet. The room was clean and perfect, a block from the southernmost point and at the end of Duval... Perfect. Lots of amenities if you want them. Last night there was a solo guitar player playing soft music and interacting with his ten listeners.... So very nice. Expensive but worth it for the right occasion or if you want to get away from the debacherie for a while.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Dribar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 29 May 2014
Thank you for taking the time to write a review of our resort. We are pleased to read that you enjoyed your stay with us for your anniversary. Our location on the ocean certainly makes for some lovely mornings and evening and we are glad you enjoyed them. We strive to provide exceptional customer service for every guest and it is always wonderful to hear when we succeed. Thank you again for taking the time to write your review and we look forward to your next stay with us.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

Came for our 30th anniversary! Kim at the shores bar is awesome. I wanna sell the house, keep the dog and move to the island..we will be back! Grounds awesome. Pool awesome.. The cafe serves an awesome breakfast lobster eggs Benedict totally worth the price. The staff is always ready to assist!

  • Stayed May 2014
    • Value
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    • Rooms
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Helpful?
1 Thank angelmaynard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 29 May 2014
Thank you for taking the time to write your awesome review! We are so happy to read that you had such a great time while with us for your 30th anniversary! Sell the house, keep the dog and come on down anytime – you sound like you would fit right in with our wonderful Key West citizens. Thank you again for taking the time to write your review and we can’t wait to see you again.
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toms river
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 May 2014

stayed in April and had a fabulous time. It was our first time in key west and we were not disappointed. the room was cozy and clean. the breakfast was excellent. the best part was it was in walking distance to everything.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank sh0regirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravensburg, Germany
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 May 2014

We stayed in this hotel a bit out of season (May). It was a decent price, the service was overall perfect and nothing to complain about. The rooms are clean, new, and the location of the hotel is almost unbeatable: directly at the sea plus also so central that you can reach the shopping / bar-street within just a few steps. Free WiFi was included, too. We will definitely come back if we are in this area.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Philipp W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 29 May 2014
Thank you for taking the time to write a review of our property. It’s so nice to read that you thoroughly enjoyed your time with us. It’s gratifying to know that our convenient location pleases our guests and allows them easy access to the action downtown while providing a quiet place to retreat to. We strive to make certain every guest has the time of their life and we are happy to read we succeeded. Thank you again for taking the time to write your review and we hope to see you again.
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Avondale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014

We come to Key West frequently over many years and have stayed at several of the hotels. This was our first time here and it was an excellent choice! The rooms were nice- roomy and clean. The property is overall very clean and well maintained. The most memorable times however, were spent in the Sandbar! "Mark" was wonderful! He obviously LOVES Key West and LOVES his job! In a town that relies on tourists, Mark should be Honorary Mayor or Goodwill Ambassador! We will return!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJTM3765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 23 May 2014
Thank you for taking the time to write a review of our resort. We are honored that you chose to stay with us during your most recent visit to Key West and we are thrilled that you felt you made an excellent choice in us. Your very kind remarks about Mark are greatly appreciated and we will be sure to share them with him and the rest of the Southernmost Team! Thank you again for taking the time to write your review and we can’t wait to see you the next time you visit Key West.
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Rock Hill, South Carolina
Level Contributor
120 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 May 2014 via mobile

Ok so we booked this place as we were headed to the keys. Booked it off the reviews from Trip Advisor. It did not disappoint. The rooms were very clean and updated. The grounds were well maintained. The biggest plus to this place is the beach and Southernmost Cafe being next door. All in all we enjoyed our stay here. Is it pricey? Yes it is but what higher end resort in Key West isn't. We had stayed at Ocean Key Resort the last 3 years and this place is much nicer.
I can't really comment on the staff as we spent most of our time at the beach or bar.
I would have rated this place 5 stars although we wanted to stay an extra night,a Sunday night. When we talked to the front desk they were gonna charge us $150 more than what we paid for Friday and Saturday night. We declined rather quickly,so then he drops the price to a little lower. We still declined. About 30 mins later they call and offered it to us at another price. Still decline. We looked on trip advisor and could have gotten the room for $100 less than the lowest price they finally offered us. To me that's rather shady.

Stayed April 2014, travelled as a couple
Helpful?
7 Thank Jhoneycutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Guest Relations Manager at Southernmost Beach Resort, responded to this review, 23 May 2014
Thank you for taking the time to write a review of our property. We are so pleased you found your room pleasing, our grounds lovely and our award winning Southernmost Beach Café a great place to dine. It has one of the best views and menus on the island! I regret at you had any misgivings while interacting with our front desk agent. As a rule, any adjustment to current rates requires the approval of the Director of Revenue and it is very likely the agent was requesting approval to reduce the rate they offered in an attempt to provide you with the best possible price. I would like to apologize if you felt these actions were anything other than an honest attempt to assist you and left you feeling anything other than appreciated after your pleasant stay. We hope you will give us another opportunity to make a future stay with us exceptional. Thank you again for taking the time to write your review.
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Additional Information about Southernmost Beach Resort

Property: Southernmost Beach Resort
Address: 1319 Duval Street, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Spa Hotel in Key West
#6 Luxury Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Southernmost Beach Resort 4*
Number of rooms: 261
Official Description (provided by the hotel):
Located where Duval street meets the Atlantic Ocean in historic old town, Southernmost Beach Resort stretches over 6 acres across 2 city blocks on the quieter end of Duval Street, away from the hustle of Key West activities, but close enough to the excitement when you want it. The resort offers many on-site amenities such as 3 pools, 4 bars, a private oceanfront beach with tanning pier, access to public South Beach, an oceanfront restaurant, fitness center and petite spa. Southernmost Beach Resort now encompasses the Southernmost on the Beach, Southernmost Hotel and La Mer Hotel and Dewey House all part of the former Southernmost Hotel Collection. ... more   less 
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Also Known As:
Southernmost On The Beach Hotel Key West
Key West Southernmost Beach
Southernmost Beach Hotel
Southernmost Beach Resort Key West, Florida

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