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“Rude, unfriendly and overpriced. Definately not going back” 1 of 5 bubbles
Review of Southernmost Beach Resort

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Southernmost Beach Resort
Ranked #12 of 51 Hotels in Key West
Certificate of Excellence
Madrid
Level Contributor
69 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Rude, unfriendly and overpriced. Definately not going back”
1 of 5 bubbles Reviewed 13 January 2010

We stayed at this hotel over Christmas and were dissapointed in general.

Yes, the location is ideal and the rooms are well appointed with a sea view and most of the extras. But the accomodation is overpriced for what you get. We had a look at the Oceanview Hotel and thought it was much better value for money.

But what really got us was the incredibly rude reception staff, especially one recepcionist called Wally. When we checked out he was impressively rude to me simply because I asked for a modification to my details on the invoice.

The room service was also pretty bad considering the category of the hotel. One morning we found a HUGE cockroach in the bathroom and when I phoned reception to ask them to remove it all I got was "Oh yeah, Ok." No apology, no interest whatsoever.

Another day I tried to get the configuration for the WiFi connection and was told by another recepcionist "We don´t do that here, you´ll have to wait for the IT guy." Again, really rude.

So if you can put up with rudeness and indifference, as I said, the location is ideal but personally I would look elsewhere as there is lots to choose from in Key West and this hotel is a big contrast to the generally friendly people you meet in other places.

  • Stayed December 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank jcmadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lizpat55, Property Manager at Southernmost Beach Resort, responded to this review, 21 January 2010
I would first like to thank you for reviewing your stay at the Southernmost on the Beach Hotel. Your opions are very important to us. I would also like to apologize for your less than perfect experience here at the Southernmost on the Beach Hotel. We strive to excel in customer service. Your honest reviews highlight certain areas that need improvement. We hope that you will allow us an opportunity in the future to better serve you. Thank you and Happy New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,237 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 January 2010

It said partciall ocean veiw but it was full ocean veiw they didn't give themselves enough credit for the wonderful veiw of the sun rise and sunset from the balcony and walkway.Rooms where designer quaility .make up mirror a real plus and not bolted to the wall.Service immediate beyond clean ,crown molding, soft duvets, large flat screen T/V which spoiled me am now looking to buy one.

  • Stayed January 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trimurti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
München
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 9 January 2010

We stayed at the Southernmost during our honeymoon-trip and enjoyed every minute! The room was exactly as described in the reservation-form.
The staff was very helpful and friendly, the room perfectly equipped. Especially I want to mention, that the shower-gel, shampoo etc. was not the terrible stuff you usually find in hotel bath rooms.
The restaurant served great food and the winelist is very well choosen.
Thanks for this wonderful experience!

  • Stayed December 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AKro71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury Ontario, Canada
Level Contributor
221 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 7 January 2010

Nice spot, good parking. Front desk not as informative as should be. Rooms a little small for price. The bathroom was a washout--no room for amenities--no counterspace or plug-ins
Beach front cafe was good.
I have had better for one quarter of the price. It is however one of the better places in town

  • Stayed January 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zr9000x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Champaign IL
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 January 2010

This is a great place for groups coming to KW where everyone is paying their own way. The budget minded can stay at the Southernmost Hotel across the street and for those who want views of the ocean and/or more modern rooms they can stay at the "on the Beach" . Location is great for enjoying Duval St. without being right in the middle of everything. Staff was helpful and very nice. Convenient to beach and shopping access. Prices were as good or better than most places. One thing to know, "ocean view" means you will be able to see the ocean from your room, not necessarily a room overlooking the ocean. Some rooms were technically "ocean view" but nothing special.

  • Stayed May 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank illinifans007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 December 2009

Awesome view from the room. Our room was right on the water. Food at the Southermost at the Beach Cafe was tasteful and not too over priced. What you're paying for mostly is the views.....which were priceless.... Key West itself was interesting. Lots of tourists shops selling the same crap 'made in China'. ...and of course there was "Margaritaville". Enjoyed the stay, even though "IDA" decided to go up the gulf the same week end. Save up your nickles and dimes, catch a plane to Miami and drive to the keys..7 mile bridge is quite an experience.

  • Stayed November 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank klkitchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 December 2009

We stayed in an ocean view mini suite from 12/27/08 - 1/3/09 and could not have been happier with both the room and the service. Sam, one of our concierges was FABULOUS! Room was perfect - charming and comfortable - and the sound of the waves lapping on the beach outside our windows lulled us to sleep each night. The only negative about the whole trip was that this is one of the busiest weeks in Key West. We will go back again, but more "off season". I would highly recommend a stay here!

  • Stayed December 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NausetBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southernmost Beach Resort

Property: Southernmost Beach Resort
Address: 1319 Duval Street, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Key West
#3 Spa Hotel in Key West
#5 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Southernmost Beach Resort 4*
Number of rooms: 261
Official Description (provided by the hotel):
Located where Duval street meets the Atlantic Ocean in historic old town, Southernmost Beach Resort stretches over 6 acres across 2 city blocks on the quieter end of Duval Street, away from the hustle of Key West activities, but close enough to the excitement when you want it. The resort offers many on-site amenities such as 3 pools, 4 bars, a private oceanfront beach with tanning pier, access to public South Beach, an oceanfront restaurant, fitness center and petite spa. Southernmost Beach Resort now encompasses the Southernmost on the Beach, Southernmost Hotel and La Mer Hotel and Dewey House all part of the former Southernmost Hotel Collection. ... more   less 
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Also Known As:
Southernmost On The Beach Hotel Key West
Key West Southernmost Beach
Southernmost Beach Hotel
Southernmost Beach Resort Key West, Florida

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