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All reviews mallory square watch the cruise ships new appliances parking garage within walking distance living room full kitchen duval st pool area staff was extremely helpful nice resort few blocks ocean view southernmost point timeshare units location
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Reviewed 13 June 2018

Location and service is what gives this 5 stars! You can not get a better location and the customer service especially by Sahhara at the front desk makes your feel right at home once you check in. Ask for any room starting with 5 for direct harbour views. But it looks like all rooms have nice views! The resort is undergoing a big renovation updating the pool area, decks and interior bathrooms so in 6 weeks this will be like a new resort! Great place to stay!

Room Tip: Choose a room starting with 5 for best views.
  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
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2  Thank Kirkland67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018

We have been coming to Key west for 22 years. Hyatt Sunset Harbor gives us everything we need. The property is close to all the action but located so that you are away from it as well. The units are functional and well appointed. The staff is courteous and very helpful. We highly recommend it.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

Absolutely the nicest, helpful, best people on the island. The staff went over and beyond to make sure our stay was stress-free and enjoyable. The accommodations were above expectations. Can’t wait to stay here again.

Stayed: June 2018, travelled with family
1  Thank themoneys2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Perfect location for Key West, close to the action but very quiet. It's also very comfortable with great views. The location lets you watch the cruise ships come and go, which is fun to watch. Make sure to make reservations at Latitudes on Sunset Key, the ferry is next to the property.

Red flag on the housekeeping here. The housekeeper accused me of smoking in the room, which is a $250 cleaning charge. I did enjoy the cigars on Duval Street, but not in the room! The lead to a bit of a confrontation at checkout, but the manager finally agreed to remove from bill. Also regarding housekeeping, they didn't clean the rooms until early afternoon - and sometimes not at all.

Room Tip: If you want a view, do not book a studio. The studios do not have views or balconies. Go for the one bedroom.
  • Stayed: May 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank ErnieM76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

Very nice and professional staff. I reserved 3 rooms and had trouble w reservation confirmation, but that worked out. Next up...a tropical storm with rain and wind. Made best of it on Duval with good dinners. The rooms are very outdated and dirty tiles, bath area, upholstery. The location is great, but the tiny rooms with dated furnishings and dirty bath, chipped cabinets, old bathroom doors offer no privacy. Not worth the money, get a B&B.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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