We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very comfortable and great food - but expensive”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sunset Key Cottages
Ranked #21 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 31 May 2014 via mobile

The accommodations and service were first rate. The launch to get back and forth to the "mainland" is slightly inconvenient but the cost of the exclusivity.

For a special vacation it has all you'd want, but for a mixed business meeting, more than you need.

Stayed: May 2014, travelled on business
Thank daspros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 3 June 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed the resort and amenities during your stay. Thanks again for your review.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (697)
Traveller rating
Traveller type
Time of year
Language
  • More languages

338 - 344 of 697 reviews

Reviewed 28 May 2014

Went for 4 nights - with 2 couples - the boys were both celebrating birthdays a day apart. Tami in the concierge's office was superb and made our trip very special. From our experiences at the Spa to a special private sunset dinner cruise on the water - we thoroughly enjoyed our stay. I would definitely consult with the office before choosing water sports around the island since there are many and she knows the better ones!

Room Tip: If you are "beach" people - get one of the cottages directly on the ocean so you can walk...
See more room tips
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank suep56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 3 June 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014 via mobile

I'm so in love with this private island. Food is fantastic and so is the spa. Cottages are spacious and have everything you need. Peaceful and comfortable. We'll be back for sure. Hope to stay longer next time.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 26 May 2014

Dear Guest:

Thank you for the positive review. We are delighted to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

For such an expensive place it is certainly NOT THE PLACE TO GO. Florida has plenty of locations where you can have a magnificent view at a lesser cost and actual customer service. In short everything went wrong and the people that work there are RUDE, LAZY, and NOT ACCOMODATING AT ALL!!! I would never go there again or suggest for anyone to go there unless you want to be completely aggrivated and disappointed.

Room Tip: No rooms are worthwhile under any circumstances. You will be so pissed off the whole time you wont b...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank crissy023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 26 May 2014

Dear Guest:

I have read your review and it is regrettable to hear that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides us with valuable information we can use to improve on for the future. Thanks again for your review.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

We spent 3 nights at a truly beautiful resort, Sunset Key, a lovely little island just off Key West. Unfortunately the horrible lack of service and the lousy attitude of the staff made it far from the experience we expected. For what it cost to stay in one of these guest cottages, it was not at all worth the constant frustration and anger due to one problem after another.

The good part of our stay was our first evening at the on-site restaurant, Latitudes, where the food was delicious, the staff was friendly and fun and the sunset was spectacular.

Now the problems: The main one was the service. There were constant issues, bad, or no maid service, turndown service that consisted of orange juice put in the fridge and bottles of water left on the counter. Rooms not cleaned till the end of the day.
Constant phone calls for help, trouble connecting to the internet, help never arrived and terrible internet service.
A bartender at the pool that rolled his eyes and made a comment when I asked him to remove the dead baby bird at the edge of the pool.
A request for the manager to call a member of our group, who is in the industry, that was totally ignored.
Since we booked a water excursion through the concierge at the hotel with an early morning departure, our breakfast basket should have been scheduled to arrive earlier. Instead, after two phone calls and excuses, I had to run out and get it myself because they were delivering to every other cottage around.
One of the boat captains bringing us back to our island snapped at us because we didn’t have our key cards out fast enough!

Then there were the problems in the cottage: a very loose front door handle that made it almost impossible to get in, strange variations in water temperature in the showers, a broken hairdryer, TV remotes with dead batteries, coffee maker that wouldn’t turn on, just to name a few!

It really is a shame, that such a beautiful property is so badly managed!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank bjoy408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 26 May 2014

Dear Guest:

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. Once of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can use to improve on for the future. All reviews are passed along to the staff for training and improvement purposes.

Thanks again for your review.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

Absolutely beautiful setting! We stayed in a two bedroom cottage on the beach and it was a pleasant surprise that it it had three full bathrooms. We had been at the Ritz Carlton on South Beach Miami prior to arriving here. There was a noticeable difference in the service between the two places. If you are expecting Ritz Carlton or Four Seasons type of service it's not to that level but I would still recommend coming here. It was the little things like they shut down pool bar and food service at 4pm. There were at least 10 people still at the pool bar that wanted to stay but they just shut it down. We were sitting at the pool as were at least 15 other people and there was no service available. I would think they might consider staying open for 25 guests. As other guests have said the AC is really loud in the rooms. If you are a light sleeper it is bothersome.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Amy1234783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 12 May 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay on Sunset Key. All reviews are passed along to the staff for training and improvement purposes. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

My family and I stayed here for our spring break trip and were truly thrilled with the overall experience we had at this resort. If you are a traveler who was just simply tired of the standard hotel room scene, then take the time and spend a few days on this resort. Unbelievable. After 2 hours you will simply be transformed into a relaxed vacationer who has no care in the world. The surroundings are a gorgeous floral setting with immaculate landscaping. The groundskeepers are constantly working on the foliage to ensure it is perfect for the guests.

We stayed in a very spacious and perfectly clean 2 bedroom 3 BATH separate unit that was amazing. The interior was perfectly decorated and while I see some comments that it was slightly dated, I could not disagree more. The materials used were exceptional and the appearance, while beachy and very Key West were far from dated. The unit was simply perfect. Even my two teenage daughters could not say enough about the occupancy. One of our favorite things to do was have a couple cold drinks on the front porch every night and watch the sunset and enjoy the tranquil surroundings. There could be times when we literally did not see one person for several hours.

The beach was never too crowded and you could always get a lounge chair. I wish they would spend a little time to scrap the stones from the bottom of the ocean just as you enter the water. It wouldn't be too difficult to do so and it would enable patrons to swim a little more without hurting their feet.

The morning Danish became our early staple and we could not wait for it to be delivered. The housekeeping, service and overall customer experience was one we will never forget.

Lastly, the shuttle service back and forth from the mainland was always on time and 100% reliable.

Overall, we can't wait to come back and we loved our trip to Key West!!!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jeffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded 6 May 2014

Dear Guest:

Thank you for writing this positive review. It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Key West hotels
1.5 mi away
Southernmost Beach Resort
1.8 mi away
Casa Marina Key West, A Waldorf Astoria Resort
0.9 mi away
Marquesa Hotel
Marquesa Hotel
#5 of 51 in Key West
1,034 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Ocean Key Resort & Spa
Ocean Key Resort & Spa
#12 of 51 in Key West
2,615 reviews
1.5 mi away
Santa Maria Suites Hotel
0.5 mi away
Hyatt Centric Key West Resort and Spa
Show Prices
Show Prices
Show Prices

Been to Sunset Key Cottages? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunset Key Cottages

Address: 245 Front Street, Key West, FL 33040 (Formerly Sunset Key Guest Cottages, A Westin Resort)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#6 Spa Hotel in Key West
#6 Top resorts Hotel in Key West
#9 Luxury Hotel in Key West
Price Range: £583 - £1,232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Key Cottages 4*
Number of rooms: 27
Official Description (provided by the hotel):
Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Booking.com, TripOnline SA, Hotels.com, Ebookers, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sunset Key Cottages reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest
Sunset Key Cottages Key West, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing