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“Amazing place”

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Sunset Key Cottages
Ranked #22 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 11 August 2014

Taking the ferry was cool, very nice, comfortable, like being at home on vacation, only complaint was that the pool shouldn't be heated because it's so hot out, great service. Really nice beaches,amazing views, great location on Duval Street right next to Key West History museum.

  • Stayed: July 2014
    • Value
    • Location
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4  Thank mtolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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309 - 315 of 697 reviews

Reviewed 6 August 2014 via mobile

Great view, fabulous sunset. Great food. Surf & Turf a little pricy but good. The once a year place you will always remember... Very creative menu options. Staff was wonderful. Dessert was wonderful. Take the boat to & from dinner... Very special.

Stayed: August 2014
2  Thank Yankee1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

The Sunset Key Guest Cottages are the ONLY place to stay in Key West. We absolutely loved it there. It has the Best Beach on the beach starved Key West. Justin was fantastic.... he helped me book a great fishing trip with Captain Mark who was the best guide I ever used. Jada was wonderful in helping us getting acclimated and pointing us to the best restaurants in Key West. The cottages were fantastic... and OH THOSE MUFFINS AND BREADS ! We will ONLY stay here when we visit Key West ..... Thanks Justin and Jada ! - Rob

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 530roberti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the great review of our hotel! We will make sure to pass along the good reviews to the staff! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

Not the idyllic retreat that was expected. The cottages and gardens are nice but the effort is constant, so sitting on the porch there is a never-ending stream of golf buggies ferrying the housekeeping and gardening staff around. The sea is dirty as there are so many boats and jet skis using the same stretch between the island and the mainland.
The staff are rather surly and despite 4 requests they still haven't managed a single day to get out breakfast basket right.
Key west itself is tacky, there ate done nice shops and restaurants but an awful lot of noisy bars, fault entertainment and down market t shirt shops. Given the price I expected a lot better

Stayed: August 2014
4  Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Lourdes Torbisco
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

We were so happy staying here as we originally were planning on staying at the Westin on the mainland. Just a 5 min ferry ride to the island and it is so private and upscale. We had a 2 bedroom cottage directly on the beach. The views were fabulous! It is pricey but was well worth it! We would have lots of fun in Key West but was always so happy to end our day back at our adorable cottage. Will definitely want to stay here again on my next trip to Key West!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank Jbulson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

AMAZING. My Husband and I stayed here from July 26th-29th. Everyone on this resort was so nice and friendly. I definetly loved Jada, she was hilarious and made us feel like we known her for years. I can't wait to come back here with My Husband and Kids. This place is great for a couple getaway, family vacation, girls getaway. The view here is also amazing, especially watching the sunset. It's pretty sweet how you can take the boat over to get to keywest. Duval street was a good time. I can't wait to come back next year. Oh, The cottages were to die for. Clean, relaxing, and feels like home. Thanks for the stay. This was definetly a trip to remember. This place is awesome for rekindling the flames!! lol

Room Tip: Every Cottage was amazing!!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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1  Thank shavon1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

We stayed here for our 7 year anniversary July 6th -July 10th, we brought our 16 year old son & our 16 year old niece. I had booked the 1 bedroom cottage and had planned on the kids just sleeping on the full size fold out sofa bed.....but to our wonderful surprise they had automatically
Upgraded us to a two bedroom , three bath cottage with pool view!! When you arrive in key west you check in at the westin on the main island, you bags are loaded onto a luggage cart , covered & wrapped with shrink wrap & brought out to the dock for your boat ride over to the private island of Sunset Key! The private boat for Sunset Key is large with an interior air conditioned cabin as well as an exterior seating area,, the boat captains are extremely polite & very helpful with any questions or information you may need. Once you arrive on the island you realize why this resort is a little pricey. You feel like you have arrived in a beautiful lush Caribbean island, the grounds are immaculate, all the streets are cobble stone & you will be hard pressed to find a single imperfection in the structures or landscape. The beach is absolutely amazing & the staff are always there to cater to anything you may need or want. They have fishing polls to use if you want to try fishing off the dock, you are allowed to bring your own alcohol out onto the beach but no glass is allowed. We actually brought a small insulated cooler out to the beach with us & we asked the beach staff if we could get it filled with ice & he did so with a smile ....no problem, of course we tipped him very we'll because he has the most positive polite attitude. Each morning the staff leaves a fresh basket of muffins, sweet breads, bananas, apples & orange juice around 830am. It was such a wonderful surprise each morning & it was just what we needed to get our long days started. To sum up our stay I would say that I cannot imagine a more perfect place to stay while visiting Key West.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank LGT777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Sunset Key Cottages, responded to this reviewResponded 23 August 2014

Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunset Key Cottages

Address: 245 Front Street, Key West, FL 33040 (Formerly Sunset Key Guest Cottages, A Westin Resort)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#6 Spa Hotel in Key West
#6 Top resorts Hotel in Key West
#9 Luxury Hotel in Key West
Price Range: £578 - £1,237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Key Cottages 4*
Number of rooms: 27
Official Description (provided by the hotel):
Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more   less 
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest
Sunset Key Cottages Key West, Florida

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