My husband and I have visited Key West five times in the past few years and this was my least favorite stay. I strongly believe it had to do with the building in which we were accomodated rather than the whole property, but it's important, nonetheless. Multiple buildings make up this property. We booked Cypress House two months ago when we learned our usual guest houses Alexander's, The Gardens and The Mermaid & Alligator weren't available. Because the Inns own multiple properties in the City, the booking was easy and the rate was comparable; the gentleman on the phone was very friendly and helpful. The location is fantastic. Many shops, top eateries and the harbor are within steps of the property. Ladybug (the cat) and host Eli were very welcoming, friendly and they did a fantastic job preparing breakfast (assorted croissants, yogurt, whole fruit, juice, eggs) and kept the common areas neat and clean. The lemon-lime cooler was particularly refreshing and the pool area is very attractive. What's disappointing? Upon booking, I asked for two rooms with queen sized beds; 2 people in one and 1 person in the other. I was told they had the perfect room for my mother with privacy and a porch (my father just passed away at 60) and our room would be beside the pool. Upon arrival, Cypress House looked like the photos on the website - grand and right on the corner. DO take advantage of the 30 minute free parking right outside the registration building. Checking in, we were told we had been upgraded to King sized beds. Keys were not marked with room numbers (don't mix them up), but we were told we would be in rooms 22 & 23 - my Mother would be in the room below us (insert jokes here). We were then escorted two buildings down the street, an annex, from Cypress House to what was probably once another inn - not the grand, old cypress house lighted for Christmas. The rooms shared a minimally furnished deck with two other rooms. Upon entering the room, a musty smell hit us in the face, the room refrigerator was ajar in the wall, framed up with damaged dry wall and the carpet was dirty looking, well worn mauve and the walls were seafoam green. The room was large. Honestly, I was really surprised to see carpet and upholstered headboards - humidity and the Keys just don't mix. I had hopes for the room above. But it too was musty; both felt unprepaired for our arrival. I want to stress the room was clean, but it felt like staying in a friend's half finished spare bedroom. The walls were beautiful cypress, but the carpet and bed had been updated, but there were no mirrors in the room and no wall hangings - nothing. The bathroom was solid white, very sparse with outdated light fixtures, worn toilet seat - the mirror was basic so old the silver coming off the edges - not in a charming way. The closet door was also broken. Products consist of basic hotel soap and one small bottle of conditioning shampoo. (Fortunately we had our own). This combined with the distance from the actual Cypress House and pool area made use feel like an afterthought. With my Mom in tow, we did not say anything. Being in customer service, I take responsibility for not having a conversation with the guest desk - but under the circumstances, it was not the time. Again, I've travelled for business and pleasure quite a bit - I know Key West. I feel like this is an Inn in transition, but we most certainly didn't feel upgraded - we felt bumped. That's not what we paid for and it has left us very disappointed.
- Official Description (provided by the hotel):
- Historic architecture with updated, modern rooms and amenities are what you will enjoy at our Cypress House Hotel located in the Old Town area of Key West. Cypress House is a stylish historic, boutique Key West hotel with 22 guest rooms located just one block from Duval Street and a few blocks from the seaport; you can walk to Margaritaville, Mallory Square, Key West restaurants, nightlife, and all the things you want to do. This former estate property includes two Classic Bahamian Conch Style houses and one Grand Conch Mansion, dating from 1888 and 1895. The inn is set inside a lush, tropically landscaped, gated property with many comfortable lounging areas. Historic Architecture & Modern Rooms. Free Upgraded Continental Breakfast served poolside from the beautiful house kitchen. Free In-Room Internet. Upscale Eco-friendly Bathroom Amenities. Relaxing Pool. Boutique Hotel. Pay Garage Parking Nearby. Walk To Duval Street, The Harbor & Beaches. Located In The Heart of Old Town, Key West. Modern style & comfort meets relaxed Key West vibe. Escape from the ordinary. Immerse yourself in the soul of Key West at the Cypress House Hotel. Adults Only. ... more less
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- Also Known As:
- Cypress House Hotel : Key West Florida