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Margaritaville Key West Resort & Marina
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Reviews (2,465)
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1,164 - 1,169 of 2,465 reviews
Reviewed 29 January 2014

We loved the location of this hotel. It is within walking distance to everything, really don't need a car. The sunset was beautiful and the mojitos were the best I have ever had!! We also enjoyed the shops located in the main bldg. of the hotel.

Room Tip: Suite 423 was very large, great for a family.
  • Stayed: January 2014, travelled with family
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Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded 4 February 2014

Dear Guest:

Thank you for writing this positive review! We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back soon!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

We were there for 4 nights. Hard to get a smile from any employee, even taking into consideration that it is and upscale price place. When we checked we lost 3 hours trying to have access in our room to the safe deposit box, internet and telephone. We were told a number of contradictory things in the direction of "you probably did something wrong". To make a long story short, the safe deposit box did not have a battery and the modem for phone and internet had been removed from the room! This became real only when after a strong complaint they decided to come to the room. Should say that the Manager credited us with a half a day rate and a full breakfast, but our intention was just to have good service.

Room Tip: Do not expect high rank services
  • Stayed: January 2014, travelled with family
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4  Thank Miguel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded 4 February 2014

Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to the staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

I really like this hotel - it's very well situated for touring Key West. The staff is friendly and helpful and the Sunday Brunch in their restaurant is EXCELLENT. It has everything you can think of - there's the usual eggs/bacon/sausage/potatoes/eggs benedict/omelets to order - but then it goes on to have a beautiful seafood bar with shrimp, oysters and crab claws, smoked salmon and hot dishes like pasta with shrimp, carved beef and roast duck - and then the cold dishes including caesar salad, ahi tuna, pickled beet salad, lobster salad, sushi, brie with walnuts, fresh berries and some other things I can't remember. Also wonderful desserts - key lime creme brule, little cakes, mousse (chocolate and lime) and on top of that "bottomless Mimosas or champagne" which you finally just have to say "NO MORE PLEASE." Not cheap - but a good value and you won't want to eat again on Sunday.

The one thing at the hotel they forgot to mention - is that every cruise ship in the Caribbean docks here. There are three docs - one at Mallory Square (right next door), Pier B (right out front) and Old Mole (no idea) just to the other side of Pier B. You may have one to three ships at a time. That can mean in the neighborhood of 6000 passengers who get off to see Key West. It can get pretty crowded. The GOOD news is that they leave before sunset which would be a real problem for their "Sunset Deck" which does have fantastic views. I have a feeling the "ocean front" room occupants were pretty surprised the morning they woke up to look right into a HUGE ship. But there is a website that tells you when they arrive and leave athttp://www.cruiseportinsider.com/keywestschedule2014.html#.Uuabu_30DL8

A very nice stay - especially considering it's 17 degrees and snowing at home!!!

Room Tip: Don't go for the ocean front rooms - ships are in your face.
  • Stayed: January 2014, travelled as a couple
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1  Thank Patay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded 4 February 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay, our location and the Sunday Brunch. The brunch is one of the best in town and enjoyed not only by our guests but the locals as well! Thanks again for the review and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

We stayed here for six nights, very enjoyable. We were in the quieter building above the check-in area, not the building surrounding the pool. There were only three rooms in our wing, we hardly ever saw any of the other guests and felt like we had the place to ourselves. We had a partial ocean view room, the view was OK. As for the room, it was nice but it could have used some spiffing up in some areas, rug, paint, etc. but overall it met our needs. I used the hot tub once, which was nice and the pool looked nice as well but the weather was a bit cool that week for swimming. We ate outside for breakfast there on our last day, it was very good as was the service.

Room Tip: Ask to stay in the rooms above the check-in area if you like peace and quiet.
  • Stayed: January 2014, travelled as a couple
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1  Thank Laurie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded 4 February 2014

Dear Guest:

Thank you for writing this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

My wife and I spent four days at the Westin and loved every minute. We had an ocean front balcony, and yes it over looks the marina, but the ocean is just beyond. And, yes there were cruise ships on some days that docked outside our window, but the hotel was very clear about the ships when we booked on the website. The staff was friendly, professional and accommodating. Our room was clean and had the amenities that we have come to expect. The facility was also very quiet and secure. The Bistro at the Westin gave us both excellent food and service. When we return to Key West this will be our home away from home.

  • Stayed: January 2014, travelled as a couple
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Thank Geezer1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded 4 February 2014

Dear Guest:

Thank you for writing this positive review. It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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