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“Nice Room, Service just okay”

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Margaritaville Key West Resort & Marina
Ranked #33 of 51 Hotels in Key West
Miami, Florida
Level Contributor
210 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice Room, Service just okay”
Reviewed 5 August 2014

When we arrived at 1pm, our room was not ready. The front desk took my cell phone and never called. At 4pm, we went back and we were told our room was still not ready. However, a different front desk person did find us a room. When we got to the room, the TV was unplugged. We moved the cabinet out and plugged it in, and it still didn't work. We called the front desk and someone came up and fixed it promptly.

The beds were really comfortable and it is a great location right next to Mallory Square and the sunset celebration. I would stay here again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 22 August 2014
Dear Guest,

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your room. All reviews are passed along to the staff for training and improvement purposes. We look forward to welcoming you back in the future!

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Ephrata, Pennsylvania
Level Contributor
3 reviews
Reviewed 5 August 2014 via mobile

Excellent location! Got upgraded to a suite on the third floor overlooking Mallory Square and the water. Very friendly, accommodating and responsive staff! The food at the Bistro was great! It's a little pricey but you get what you pay for!! Highly recommended.

Stayed August 2014
Helpful?
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 22 August 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHARLESTON
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014

Can't beat the location if you're looking for access to the waterfront, Mallory Square, and Duval Street. It's right in the thick of things and many attractions are within walking distance. Service was good. The rooms are ok. Nothing out of this world. Most folks are spending a whole lot of time inside anyway so it works out fine. There is a smaller pool and hot tub on site for those interested. Parking and resort fees were not included. Do keep an eye out for those charges on check out.

Room Tip: Stayed in a poolside room near the entrance. If looking for a quiet room, a second or third floor h...
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank RICHARD K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 22 August 2014
Dear Guest,

Thank you for taking the time to write a review about our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2014

I have never met a ruder front desk clerk in any of my travels around the world, Ryan. The General Manager seems to encourage the rudeness. You and your staff are in desperate need of interpersonal and customer service training. Being status for SPG doesn't seem to matter. I would encourage you to skip this place and go to the Waldorf Astoria until they fire Ryan and the General Manager.

Stayed August 2014
Helpful?
6 Thank KarenSFMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 August 2014

We recently stayed at The Westin Key West Resort & Marina. The whole resort was very clean and the whole staff were very friendly from the front desk workers, to the maintenance crew, to the housekeeping crew. Several times an employee would cross our path and tell us, "Thank you" for staying with them and then proceeded to ask if there was anything that we needed. We had a SNUBA trip planned at 9 am on our last day in Key West. The trip was suppossed to last approx 2 1/2-3 hrs. I went to the front desk and explained the situation to Robert. He immediately said, "Wow, would you look at that, your check out time has just been changed to 1 pm". Service like that will keep us coming back and praising this resort. The only draw back was that our "Ocean View" room was blocked most of the day by the cruise ships that docked from around 7:30 am to around 5:30 pm. Had our room been on a higher floor, it would not have been an issue at all. Definitely would recommend to anybody~

Room Tip: If you want full ocean view, ask for a room on a higher floor so that the cruise ships don't blo...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Kajnnanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 4 August 2014
Dear Guest:

Thank you for taking the time to write this positive review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2014 via mobile

Be careful if you request an oceanfront room. There is a extremely tiny balcony in the bedroom and the living room had windows about the size of a prison cell. More of a side view of the ocean than oceanfront as well. Room had a slight musty odor too.

Stayed July 2014
Helpful?
1 Thank sutherl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 4 August 2014
Dear Guest:

Thank you for taking the time to provide your feedback. The designation of oceanfront and ocean view stem from their view of the water. Oceanfront rooms directly face the water and water can be seen from inside the guest room. Ocean view rooms have an indirect or partially obstructed view of the water or water can only been seen from the balcony/patio. We feel we are very clear in these designations, as we want our guests to be informed of what they are reserving. Thanks again for providing your feedback.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2014

i thought this hotel is a beach front property but it isn't - they have a private beach which is a boat ride away with additional charges. The room we got looked out to the Marina and the ocean and like other reviewers have pointed out, if a cruise ship comes in, the tourists coming off it can create quite a cacophony. Thankfully, Key west offers so much that we didnt spend much time in the room. The rooms are okay - clean and functional but not lavish and definitely need revamped furnishings - its starting to look old. The location of the hotel is perfect - very close to the touristy attractions on Duval Street. The concierge is friendly and can help with the bookings for water sports and other tours. The pool is ordinary - the property screams out for a larger pool. Do try the honey whisky mojito cocktail by the pool - it is wonderfully refreshing! Overall, it is a pricey hotel for its features - would definitely explore the quaint boutique properties strewn all over this town next time.

Room Tip: Avoid the 2nd floor - it is noisier and lacks privacy.
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pranko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinKW, Manager at Margaritaville Key West Resort & Marina, responded to this review, 4 August 2014
Dear Guest,

Thank you for taking the time to share your feedback. While are an active cruise ship port, cruise ships do not dock here everyday. The City of Key West has a schedule on their website. Our dock is designated as pier (b). The schedule is subject to change therefore, it is not possible to predict/notify/guarantee the presence or absence of a cruise ship. As you know we are a Marina waterfront property which we note on our website. Fort Zachary Taylor beach is within walking distance and the beach on Sunset Key is available but limited to guests on a first come, first serve basis with a fee in order to preserve the experience of the guests staying on Sunset Key. Thanks again for your feedback and we hope to welcome you back to our hotel very soon!

Sincerely,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Margaritaville Key West Resort & Marina

Property: Margaritaville Key West Resort & Marina
Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#11 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Margaritaville Key West Resort & Marina Florida

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