We are frequent travelers to Key West as we have family there. We are from the North East and where looking forward to getting away in February, so we where going to try the Santa Maria Suites, as we are familiar with many of the hotels in Key West. Unfortunately our flight got cancelled due to the snow blizzard from and we where forced to cancel our hotel reservations, which was not a problem at the hotel we where staying at in Miami that same week. The Miami hotel asked for our flight information to verify it was cancelled, which make senses so they are not subject to people changing their minds at the last minute and causing the hotel to lose money. The Santa Maria Suites felt acts of weather have no affect on our $600 deposit and decided to keep it all. Now of course we travel a lot and very rarely have to deal with totally cancelled flights due to snowstorms.
I have certainly stayed at places that disappointed me with their lack of service, cleanliness, or putting profit before customer service. But this is a new one on me, to have such a clearly negative impact and impression without even staying at the property. My advice is to steer clear of places that you know put money and short-term gain above the customers they serve.
- Official Description (provided by the hotel):
- Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more less
- Reservation Options:
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- Also Known As:
- Santa Maria Hotel Key West
- Santa Maria Resort
- Santa Maria Suites Hotel Key West, Florida