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All reviews free smoothies dove ice cream bars fresh muffins bi level turn down service full kitchen duval street washer and dryer happy hour two bedroom suite pool area half bath southernmost point quiet side bottled water every night living area
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Reviewed 16 January 2017 via mobile

Take a trip back to the 60's with all of the amenities of the digital age. Great staff - comfortable bed - superb amenities. A perfect family home away from home. The rooms have all been renovated without losing a bit of their character. We will be back - unless we travel sans children in which case we will stay at H2O their beyond spectacular couples only sister property.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank ggtrix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 16 January 2017

Dear ggtrix,
Thank you so much for this "GEM" of a review for our hotel. We also love the spectacular comments about our new sister hotel H20 Suites.
We are glad you now have two great resorts to choose from during your next visit to Key West.
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017

There were lots of pros. The room was HUGE. Clean. Modern and beautiful. We had a suite, great privacy from the kids who felt so far away! Nice bathroom. The kids had a separate & smaller bathroom. Our room was at the end of the unit, close to the street. Parking was easy.
We had the housekeeping cart outside our room constantly. My husband would roll it away because we were tired of looking at it! There seemed to be the same man always outside our room...sweeping, watering plants, sweeping, cleaning glass, sweeping... enough! Our outdoor space also faced a wall of mailboxes (when it wasn't blocked by the housekeeping cart) so I questioned whether people actually live here.
The front desk is super nice and helpful but each time I asked a question, I was asked if I was a guest at the hotel. I assume people must wander in the lobby often.
The gym is terrible. Had to walk through housekeeping area to get to.
Pool is nice, but we went next door twice to use the beach at The Reach at the Waldorf. We also ate there twice. We probably should have stayed there! (Santa Maria is behind it and doesn't have private beach access.) This place wasn't for us, but I think it is a very good option for other travelers.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank NJBetsy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 14 January 2017

Dear NJBetsy,
Thank you for taking the time to share your thoughts on our hotel. I am sorry that we did not meet all of your expectations. We try to provide the best possible services at all times and when we have to get the daily tasks completed around the property, our equipment, and our personnel have little room to work in the public spaces.
I will share your feedback with our housekeeping team members so that we can try and be as inconspicuous as possible to our guest as keep our property looking pristine.
All the best,
Jim Heineman
VP Operations

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Reviewed 12 January 2017

Our family of seven visited Key West, Florida in January 2017 for five days. We came from all areas of the country including Iowa, Colorado, California, New York City, and South Dakota. We had a wonderful stay at the Santa Maria Suites. The suites were well maintained, the beds were comfortable, and the fruit smoothies served all day by the pool were a hit. They provided fresh muffins, fruit and ice cream as well. We loved the location since it was on the quiet end of Duval St. but within walking distance of everything we wanted to see. Right across the street was a trolley stop so you could hop on and take a guided tour of Key West. The staff at the Santa Maria Suites are to be commended for their outstanding service. They went out of their way to offer support in every possible way. Loved our stay at the Santa Maria Suites and would recommend this place for anyone with large families wanting more space and a great location. The Santa Marie Suites is truly a gem!

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank MaryAnn2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 13 January 2017

Dear Maryann2017,
I was so pleased to read that your entire family had such a great stay with us here in Key West. Our staff works very hard each and every day to make sure each guest stay is memorable.
We look forward to your next family gathering here in paradise.
All the best,
Jim Heineman
VP Operations

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Reviewed 10 January 2017

This must be one of the absolute better hotels in Key West. Ideal location, nice flats for families, and a pool just outside. Perfect for families with kids. Super service provided by the pool attendant.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MDJtravellingman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 11 January 2017

Thank you for this fantastic review of our hotel.
We look forward to hosting your next visit to Key West.
All the best,
Jim Heineman
VP Operations

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Reviewed 6 January 2017

Location, location, location - and a lot more! Just off Duval Street, a block from South Beach or 10 minute walk to Higgs Beach, you can't beat this location. The accommodations are very comfortable, modern and functional (well stocked kitchen, washer & dryer and comfortable beds). The staff is very attentive and pleasant and the many little touches (such as turn down service or chair covers & towels at the pool) really make this place special. Also the grounds are well maintained and the pool area offers both shade and sun. Definitely the place to stay in Key West!

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 894colette
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 7 January 2017

Dear 894colette,
Thank you for this "PERFECT" review of our hotel. I agree with you about our location in Old Town, Key West as we are close to everything.
We look forward to hosting you next trip to Key West.
All the best,
Jim Heineman
VP Operations

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