We returned tonight from a full week in this paradise. The service from the office staff was absolutely outstanding - from the umbrella-covered escort to our room the first night to the fabulous food recommendations and cheerful help getting cabs. Poolside smoothies, towels on each chair (and ENOUGH chairs), so many amenities. It was not a perfect stay, yet the recovery of problems was very good in most cases. Problems were related to housekeeping issues - kitchen dish soap provided but no kitchen towels of any kind. When we asked about kitchen towels we were told that is why there is a dishwasher. But no dishwasher soap was available five of the seven days. We had to request shower mats, toilet paper. Requests were generally filled quickly and pleasantly.The turn-down with ice cream AND chocolates was super. We used the exercise room several mornings. Not fancy but effective - bring a towel with you. What we loved was the small community feel of the place, a private enclave yet close to many restaurants and activities. One thing that impressed us immensely was the phone call we received at home one week prior to our trip. The hotel manager was calling to see if we had questions or needed any special arrangements. We have traveled many times but that was a first for us and left a very favorable impression and made us really look forward to our stay. When we arrived we were told we got upgraded to a first floor poolside room that was close to the pool but still quiet and private. I would absolutely recommend this to others and absolutely want to return. Big thanks to all the staff at Santa Maria Suites!!
- Official Description (provided by the hotel):
- Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more less
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- Also Known As:
- Santa Maria Hotel Key West
- Santa Maria Resort
- Santa Maria Suites Key West, Florida