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“Great place to relax and enjoy Duval Street on your terms”

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Key West Marriott Beachside Hotel
Ranked #17 of 51 Hotels in Key West
Certificate of Excellence
Safety harbor
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place to relax and enjoy Duval Street on your terms”
Reviewed 1 January 2014

We loved this resort which is a bit of a ride from Duval Street but transportation is provided on an hourly basis. I highly recommend the suites overlooking the pool. Spacious, gorgeous and great balcony overlooking the pool and beautiful landscaping. We ordered room service twice for breakfast and thought it a bit pricy but food was great. We will definitely come back when with friends and family.

Room Tip: Room overlooking pool with balcony.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dlh7460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 2 January 2014
Thank you for honoring us with your business and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,740 reviews from our community

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Turin, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 December 2013 via mobile

First do all, this is a fine hotel. The staff were great, the food is very good (although the main restaurant and the beach bar are the only options), and there are water sports available right at the hotel.

Our disappointment was with our room. This hotel is a Category 8, so we assumed that even the Standard Room would be great. Anything but..... This property was obviously originally built to be 1 and 2 bedroom condos with lock-out units as third bedrooms or for rental. The suites all have balconies with kitchens, dining rooms, etc. and access is through a foyer shared with the Standard Room (lock-out unit). Our room was adequate, but small. The only two windows in the unit look out upon the outdoor walkway between units, so you can't even keep the shades open because there are people constantly walking by. Think of these rooms as inside cabins on a cruise ship.

If all you're looking for is a room to sleep in, the Standard Room will be fine (which I'm sure is the same explanation the hotel will use in their response to this post). If you're looking for a room with a view (any view), you'll have to book a suite. I am Marriott Platinum for life, so I assumed I would get some kind of an upgrade, but the property was completely sold out. I even offered to use additional points or pay an up charge, but didn't get any response other than, "Sorry. We're sold out." (I get it....)

My suggestion to Marriott is to charge different point levels for different room types at this property. To charge 40,000 points per night for these Standard Rooms is a crime. If you are considering using points for this property, please reconsider. Or at least get a room upgrade guaranteed beforehand. The difference between the suites and the Standard Rooms at this property are night and day.

If you do decide to stay here, see Harmony at the restaurant bar and Jeff at the pool. They are both wonderful and provided some of the best customer service we've ever received. Bravo!

Oh, and please see Jeff to book the jet ski tour that starts and ends at the hotel beach. It's a blast and a "must do" activity!

Stayed December 2013, travelled as a couple
Helpful?
3 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 2 January 2014
Thank you for taking time to comment on your stay; we do try to upgrade when possible as we know the suites are very desirable but during very busy times, such as we are in now, other guests have chosen the suites before arrival. We do offer upgrades by points when available particular in advance of arrival; we hope your time in Key West was enjoyable.
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howell, mi
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 31 December 2013

We rented directly from Janet, an owner of a three bedroom suite that faces the ocean and is steps away from the beach. Beautiful furnishings and easy check in. We were greeted by a Marriott employee at the airport and whisked quickly to the resort for check-in. Offered champagne and given our keys. They did not ask for a credit card, but I wish they had. It would have been much easier to charge drinks and food to the room when at the pool bar. When I checked out they did not have my one pool bar bill so I had to settle up after I was home. Servers at the pool bar were all very good and were happy to give you tour suggestions. Shuttle driver Manny was the most informative as he gave you the history of Key West while he was driving. Beach is not a swimming beach, just one where you can lay out on the sand. Billy's is right on the beach where you can rent kayaks and sign up for the jet ski tour. We would love to come back!

Room Tip: We were in room 114 right on the beach and that was wonderful
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  • Stayed December 2013, travelled with family
    • Value
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    • Service
Helpful?
1 Thank jakost1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 2 January 2014
Thank you for your comments and I will share them with the staff for review; we're glad you enjoyed yourself while here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 December 2013 via mobile

This Marriott provides fantastic customer service from arrival to departure! Hourly shuttles get you into town for the action and back again for a quiet retreat. Delicious food in the restaurant any time of day. A plethora of water sports are just steps away from the pool make this a great destination for all!

Stayed December 2013, travelled as a couple
Helpful?
2 Thank PECSEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 31 December 2013
Thank you for taking the time to share your experiences while staying with us and I glad we were able to show you a nice time for your vacation as we know you have options. We hope you can return soon to enough our relaxing piece of paradise and thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

A special thanks to Marino in Reservations who expressed professional flexibility and understanding when we requested and changed rooms twice. Our holiday stay was wonderful because she and all the bell staff were so accommodating and surpassed our expectations. The shuttle drivers also went out of their way to accommodate our special requests as well. Beautiful property and I look forward to returning!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 31 December 2013
I will share you comments with Marina and other staff you mentioned and look forward to your return visit, thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kouvola, Finland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 December 2013

We stayed at the Marriot Beachside in November 2013; our first and last stay at Marriot in Key West. We have visited Key West several times and love the place. This time we wanted to try something new (unfortunately!) and chose to stay at the Marriot.
We saw no glimpse of champagne at the reception; we were not offered an upgrade (it was a slow week); parts of the restaurant seemed to be off-limits; the rental bikes were not available as the concierge was sick (and nobody else wanted to attend to that, I guess!); no shuttle/ride was available to the golf course according to the reception (although promised on the web site).
There was something good, too. The drivers and the blue-shirted guys at the doors were really nice and helpful, the pool guys were great, breakfast was good and the cooks and waiters were excellent, housekeeping was excellent.
However, if you don't have a gold/platinum/or whatever card, don't consider this hotel. Choose one that treats all its guests equally!

Room Tip: If you only need a room to sleep in, book the Standard Room. If you want better service and more roo...
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ritva A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 31 December 2013
We try to be on our game everyday for everyone but it appears from your comments we missed for you and we regret that. Your comments will be shared with management to improve on the areas you mentioned. Thank you for taking the time to share your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plainfield WI
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 December 2013

This hotel is phenomenal! Our suite was huge and well maintained. Full kitchen with high end appliances. Very attentive staff. Restaurant on site was also excellent. Grounds maintenance is nice. On the beach, nice pool and great restaurants.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nac3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this review, 30 December 2013
Thank you for the WOW on your room while staying here and we hope you return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Key West Marriott Beachside Hotel

Property: Key West Marriott Beachside Hotel
Address: 3841 North Roosevelt Boulevard, Key West, FL 33040-4534
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Key West
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Key West Marriott Beachside Hotel 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Key West Marriott Beachside Hotel is a seven-acre waterfront property with lush tropical gardens, magnificent waterfront swimming pool and a wide variety of unique dining experiences. It is a blend of island ambiance and contemporary elegance, set on the southernmost point of one of the world's most storied travel destinations.129 one, two and three bedroom suites plus 93 king standard rooms. Each suite has a gourmet kitchen with sub zero refrigerator freezer, living room, dinning room, spa tub in master bathroom, marble floors, balcony and washer dryer with resort or water views. The standard rooms are much smaller with one king bed and view of an open walkway.Our man made beach is for tanning with limited water access, we do have a water sports concession on property on the beach and a fishing pier.Our new WIFI service is complimentary through out the hotel including rooms and the pool area. ... more   less 
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Also Known As:
Marriott Key West
Marriott Beachside Hotel
Key West Marriott Beachside Hotel Florida

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