I do not recommend this hotel. I made a reservation through booking.com followed by a cancellation less than 3 hours later that I made by mistake. When I called the hotel to ask if the reservation could be reactivated they said they could not as I went through the booking.com website. When I called the booking.com web site and they tried to resolve with the hotel, they did not want to reactivate the reservation as they said the room was not available anymore, this only a few minutes after the cancellation, which is manifestly a lie.
I tried to write to find a resolution but I did not get any response. I filed a complaint with BBB and wrote again.
This is not a professional way to handle reservations and customer service, if I had taken the time to read the other reviews here I would not have booked in the first place !
- Official Description (provided by the hotel):
- Welcome to Harbor Lights Motel in the gorgeous Florida Keys. We are located at Mile Marker 85, which is right in the middle of the best fishing, diving, dining and entertainment in the area. The motel offers standard rooms, efficiencies and cottages. All our guests enjoy the fabulous water views, free boat ramp, dock, barbecue area, private tropical pool and beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Booking.com, Priceline, Traveltool, S.L.U., getaroom.com, Evoline ltd and Cancelon so you can book your Harbor Lights Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Harbor Lights Hotel Islamorada
- Harbor Lights Motel Islamorada, Florida - Florida Keys