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“Awful customer service”

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La Siesta Resort & Marina
Ranked #11 of 19 Hotels in Islamorada
Weston, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awful customer service”
Reviewed 12 July 2014 via mobile

Lady at the front was so rude. Rooms were ok. A lot of money for what it was. Not a lot of parking. The service ground employees were very nice and helpful. Location was about the only thing going for this place.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrissyReato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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547 reviews from our community

Traveller rating
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    95
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    47
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Kissimmee, Florida
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014

I just want to tell everyone who is planning his vacation in islamorada.
The reviews about the siesta resort was very very bad, I had to take the chance to book it bc I didn't have choice, every hotel was booked.
Resort was very nice in a very good location, rooms big and clean,stuff very helpful, except Daniel @the front desk, she was soooo rude on the phone when I was trying to book, cut me many times, there is no way I could finish my sentence, its tooooo bad bc she is the first impression of the hotel.
Beside Cortney was very professional and attentive @ check in.
I will go back again hopping the prices will be reasonable next time

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aichaflowerpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

Stayed and the townhouse it was ok. If you are easy going and just like a place w/ privacy to crash, this is def your place. They have a boat slip and a nice size pool but expected better accomodations for the price.

Room Tip: I brought my own sheets.. Bring your own pillow..
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VanessaOtero85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2014

La Siesta provided the perfect venue for our destination wedding. We had 50 guests and 90% stayed on property and all had a wonderful time. The grounds are meticulous and the beach side cottages are loaded with old Florida charm!

Room Tip: Beach side cottages are the way to go for privacy. Some have been updated more than others but still...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation, Florida
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 June 2014

This was our third stay at La Siesta, were we traveled with a large group. We returned here because of the value, size of the rooms and the excellent setting. La Siesta has the feel of a old school Keys resort with the upgrades required to remain competitive with other resorts.

The property is fairly large with a variety of lodging choices. Everything from a 5 bedroom house to very spacious studio apartments, all having kitchens.We spent a lot if time enjoying the grounds which are very large and meticulously maintained. Every time is saw one of the mantaince people walking or riding in their golf carts, I would observe them stop pick up a palm frond, or empty the trash or pick up any piece of litter that may appear.

It appears they are working steadily to improve and upgrade some of the rooms in the 3 years we have been coming here. The one bedrooms are very spacious, we slept 4 very comfortably with 2 double beds with a fold out couch which is in a separate living room/ kitchen area. The 2 different rooms I have stayed in all had sliders which opened out to a patio or sitting area. The rooms were very clean, a little dated but clean and comfortable. The room we stayed in had a carpet that looked like wooden floors, but was a very cool and comfortable carpet.

The place is wonderful to take a family, having a very large pool and a dock area where you could throw in a line. They have a couple homes there, we actually met a group which had rented the 5 bedroom house and several of the rooms in the resort, so we got a tour of the house which was beautiful and perfect if you are traveling as large family. Plenty of room and a very large front yard for the kids to play in and a dock.

The resort is the type of place where you meet nice families who invite you over for a cold one like the families who rented the house did with our group. For families or friends traveling together you could also book a couple of the "north side " downstairs units which all have brick patios with sitting areas including picnic tables where you could have them deliver grills and cook out and enjoy sitting outside with friends or family.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gregory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 June 2014

I think that the views from this hotel/resort is great, the setting is also very nice. I would normally be in the pool all day, playing volley ball or i would be relaxing in the Jacuzzi, but a hotel isn't all about its views and setting, it is mostly about the room. The rooms aren't as comfortable as i would of thought but it was still a nice stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2014

Spent one night for a wedding, our room was a great location, 201,- large and spacious, great view of the water and tiki area, but nothing fancy on inside. Be sure and stop at the groucery store on your way down and stock up your fridge/freezer with drinks and food. Very relaxed setting, it was perfect for the wedding we attended- the tiki hut/bar put everyone in a beachy mood. Kayaks and fishing poles available, just go to the front desk. The carpet was looked like wood- it really tricked our eyes, but you could tell when you took your shoes off. Nice touch. Enjoyed our 24 hours at La Siesta!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmd73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Siesta Resort & Marina

Property: La Siesta Resort & Marina
Address: 80241 Overseas Hwy, Mile Marker 80.5 Oceanside, Islamorada, FL 33036-3800
Phone Number:
Region: United States > Florida > Florida Keys > Islamorada
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): £££
Hotel Class:3 star — La Siesta Resort & Marina 3*
Number of rooms: 52
Official Description (provided by the hotel):
One of the best kept secrets and favorite escapes of Keys aficionados, La Siesta in Islamorada, is located on 6-acres of oceanfront accessible by the historic Overseas Highway at mile marker 80. Our hotel is less than 90 minutes from Miami, putting the resort in the heart of the lively Florida Keys, providing a tranquil escape among native flora and fauna for an uncommonly relaxing retreat. Retreat from the everyday and embrace the natural beauty of Florida at its best. The shimmering blue hues of the Atlantic Ocean will greet you upon arrival and the private sugar sand beach will call your name. ... more   less 
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Also Known As:
La Siesta Resort & Marina Hotel Islamorada
La Siesta Resort And Marina
La Siesta Resort & Marina Islamorada, Florida - Florida Keys

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