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“Fantastic Resort to Enjoy!”
5 of 5 bubbles Review of Cheeca Lodge & Spa

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Cheeca Lodge & Spa
Ranked #7 of 19 Hotels in Islamorada
Certificate of Excellence
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Resort to Enjoy!”
Reviewed 15 June 2014

Our last visit to Cheeca Lodge was absolutely wonderful and memorable. Jarvis, one of the managers, went above and beyond to make sure our son' birthday celebration was one he'll never forget. We really appreciated his high level of attentiveness and customer service to us and to all the guests at the resort. Jarvis stands out as a valuable asset to the Resort. The rest of the staff was extremely welcoming, friendly, and hospitable. They all contributed to making the Cheeca Lodge our number one go-to resort in the Florida Keys. We have already planned another trip for very soon! We highly recommend Cheeca Lodge and encourage anyone to go!

Room Tip: The extra money is worth it to stay in the main building with the outside tub / rain shower on the...
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  • Stayed September 2013, travelled with family
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Helpful?
Thank Howard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, 21 June 2014
Thank you so much for your tremendous recommendation, and we look forward to having you back. Also, Happy Birthday to your son! We were delighted to hear that your vacation here was absolutely wonderful and that Jarvis and the rest of our staff made you feel so welcome and appreciated. You are! Thanks for writing, and see you soon.
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3,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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1 review
Reviewed 14 June 2014

I decided to do something nice for my wife for her birthday. A friend recommend I go to a place called Cheeca Lodge on the way to the keys. So we did! All I can say is the treatment was regal we pulled up her eyes lit up as the valet came to the car and greeted us. We walked in the lobby to check in, and was greeted with champagne and the service was great. We got to our room and it was a captivating the house keeping alone made us not want to leave they were even better then the front desk agent at the lobby, My wife even became good friends with the house keeper! I say kudos to their service. My wife wouldn't even let us leave without leaving a tip for house keeping. Overall the lodge was A 10 service a 10 house keeping a 20. Thank you again for the great service. Cheeca Lodge.

  • Stayed May 2014
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Helpful?
Thank Billy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, 21 June 2014
We are honored that you chose Cheeca for your wife’s birthday – thank you and Happy Birthday! It’s a pleasure to hear we delivered such regal service to you both that is our goal. We especially appreciate your wonderful comments about our housekeeping staff and our staff in general. That’s wonderful. Thank you for writing, and please come back again soon.
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Raleigh, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

As far as location, they get an A+. The hotel is a good size - 214 rooms, so never really feel too crowded. However, the service is very 'island time'.... they are not really situationally aware. After reading the other TA reviews, I think it all kind of boils down to the fact that the service people are just checking the box. They need a manager with a keener eye - if they changed just a few things, they would be excellent.
We used the kayaks, the bikes, the golf course (which took us 20 minutes to get through). The other thing I would add is, there was no running path. It would be nice if the hotel had a path that you could run and bike... running on frontage road was pretty bad and running on the beach - you run out of beach pretty quickly.

Room Tip: Pick an ocean facing room.
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  • Stayed June 2014, travelled with family
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Helpful?
Thank SusieSuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, 16 June 2014
We thank you for your feedback and are thrilled we got an A+ for our location. It’s great that you took full advantage of all the exhilarating activities we have to do here. We apologize that our restaurant and beach service was not up to your expectations and we appreciate you pointing this out so we can correct the shortfall. We were wondering if you noticed that we have a one-mile long walking/running/bike path that surrounds the entire property and includes the 1,100-ft. beach. The next time you return we will make sure you know about it!
Thanks for writing, and we will use your comments to improve our guest services here at Cheeca.
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Arvada, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

This hotel is located perfectly on the island! The grounds are breathtaking and the service is topnotch. The tiki bar was great, the ice cream bar was my son's favorite spot. They will organize everything for you so all you have to do is show up. Wonderful place!

  • Stayed March 2014, travelled with family
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Helpful?
Thank 599Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, 16 June 2014
We are so pleased that you found our service topnotch and our location perfect. That’s fantastic! It’s so good to hear that we met and exceeded your expectations. Show up again, anytime! Thanks for writing.
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Juno Beach, Florida
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 June 2014

I highly doubt Cheeca Lodge will maintain its 4 Diamond AAA rating for much longer due to poor service. I will say, Earl at the front security gate was outstanding and quite frankly should teach a class to educate the rest of the employees. We arrived at 10:00am not expecting our rooms to be ready. As expected they were not ready. It was rather frustrating to not receive a call from the front desk until a little after 4:30pm that our room was finally ready. The room ended up being beautiful and we were pleased. The first night no one came to clean our room or give us new towels. We called the front desk before we left for dinner at 7:00pm and told them that no one had come. They promised to send someone right away. We returned from dinner around 9:30pm to find still no one had come. We called again and they brought us towels about 20 minutes later. The resort itself and the grounds were beautiful. We enjoyed playing the par 3 golf course even though they badly need to trim some trees. Upon check out the resort's internet was out. We asked for a bill and they said they couldn't give us one. She said they would e-mail me a copy of the final bill and never did. They should have been somewhat apologetic, but instead she acted defensive and annoyed we wanted a bill. She then came up with a way to print out our bill but only after a battle.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, 16 June 2014
We appreciate your review, and thank you for your compliments about our “Cheeca Ambassador” Earl. He is a treasured asset. We are also glad you enjoyed our tropical gardens and our Jack Nicklaus designed executive golf course. We are also very happy that you discovered your room to be beautiful. We apologize that we could not get you into your room as quickly as you would have liked and that you had problems with housekeeping. We are also very sorry about the delay in getting your bill prepared due to computer issues.
Cheeca has won the AAA Four Diamond Award since its re-opening in 1989. We continue to strive to meet the stringent requirements to receive this coveted honor, and we are confident that we will be honored with it again in 2015 and beyond. Thank you for your feedback, and please come back again. Earl will be waiting to greet you.
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Miami, Florida
1 review
Reviewed 11 June 2014

It was my friend's birthday and we decided to go to Islamorada for the weekend. I forgot my cell phone at the Adult Pool. I let the manager know and the next day they found the phone by the Laundry. I personally would like to thank Armando, because he is the person in charge of that area and he was super helpful and nice. The Hotel is beautiful. We had a great time!!

  • Stayed June 2014, travelled with friends
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Helpful?
Thank Julieta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, 16 June 2014
Armando says “you are welcome,” and we are so glad you had a great time here at Cheeca. Happy Birthday to your friend, and please come back soon for another visit. Armando will have a chaise lounge by the pool ready for you!
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Nutley, New Jersey
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 June 2014

This has to be one of my favorite hotels of all-time. I've stayed here on a few different occasions and one experience was better than the next. The amenities that the hotel itself has to offer are truly unbelievable and the views are stunning from just about every angle. Whether you're looking for a romantic getaway with your significant other, or want to take the kids on a memorable vacation, this is the place to go! Once you check-in and see all that the Cheeca Lodge has to offer, I guarantee you will never want to leave!

Room Tip: Don't discount yourself, spring for the oceanfront if possible!
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  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank Rob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, 16 June 2014
This has to be one of our favorite reviews of all time. Thank you! It’s so nice to hear such kind words about Cheeca. We hope you are planning another repeat visit in the very near future. Thanks again.
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Additional Information about Cheeca Lodge & Spa

Property: Cheeca Lodge & Spa
Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036-3631
Phone Number:
Region: United States > Florida > Florida Keys > Islamorada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Islamorada
#6 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa has been an exclusive hideaway for celebrities, business leaders and U.S. Presidents for over 70 years. Set on 27 private oceanfront acres in Islamorada, Cheeca has been constructed with a porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca. Along with a new breakfast bistro and lobby bar, Cheeca boasts three distinctive restaurants: Nikai Sushi Bar and Lounge offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine; Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce; and its family-friendly Limoncello Italian restaurant serving up Tuscan favorites in a casually rustic setting. Cheeca Lodge & Spa features 2,400 square-feet of retail shops with a Cheeca Signature store featuring the latest designer fashions and accessories. An expanded roster of activities include offshore and backcountry fishing, parasailing, sightseeing, eco-tours, paddleboards, water trikes, kayaks, golf, tennis, pickleball, shuffleboard and more. The resort’s signature features include a classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, 1100 feet of beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing. Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. cities. ... more   less 
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Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge And Spa
Cheeca Lodge Florida
Cheeca Lodge Islamorada
Cheeca Lodge & Spa Islamorada, Florida - Florida Keys

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