we once lived in marathon and return as often as possable. we love staying at coconut cay because of the great staff, many on site free activities, and you can dock your boat at your back door..and at a reasonable price..but this was our annaversity and we thought a cabin would be great..i reserved the room for four nights directly at the resort..instead of charging the 1st night they charged all 4..i called them and they corrected the error.by the time it was back in my account i incurded two nsf's..i contacted the owner, ms. lawyer, she showed no interest in making good her employee's mistake..we arrived late fri night, so i went to the office when it opened sat. morn.. i asked to speak with the owner..the desk clerk said that he would give her the message..i left for an errand..my wife called me all upset..ms. lawyer knocked on our door..she told my wife that she was canceling our reservation and we had 30 min. to vacate..i spoke with her in her office..it was clear she had no plans on working with us..she also complained about us having a dog..it was recent decision and i was going to tell her at check in..after pleading with her and advising that this was a long awaited annaverisity vacation..but she refused to take my wife's debit card..had to go to atm and bring her cash..now for the resort..(cabin 7)..the only chair was broken the seat was not attached to anything..the light in the sitting area did not work.paint on wall pealing..corner piece missing..fan light did not work..they say that they have nightly entertainment, and bar..not true..they mention kayak ramp and boat dock..ramp in overgrown, broken, and covered with seaweed..the dock is half submirged, the deck is warped, and unsafe..i have several photos and will post when i figure out how..if you have any question feel free to contact me at email@example.com c.c. to marathon chamber of commerce
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- Also Known As:
- Tropical Cottages Hotel Marathon
- Tropical Cottages Marathon, Florida - Florida Keys