Just returned to the UK after a month plus in Florida, stayed at Banana Bay for 5 nights. having stayed there almost every year for the past 10 years.
Although I emailed [--] 5 days prior to my booking to find out if all was OK after the hurricane passed over I did not get a reply.
On arrival we find that the beach was out of bounds, the docks were under re construction, the water side Tiki bar was closed and all the area around the dock was a construction site we were not happy. We understand that this work had to be completed after the previous hurrican damage, we stayed there then too, but the lack of communication is unacceptable.
I complained bitterly to reception who said they would pass my comments on the the manager, we heard nothing further.
The hotel had the opportunity to tell us this prior to arrival, so we could decide whether to book an alternative hotel, which would have been the professional thing to do, but they chose not to reply to my email.
To add insult to injury they also tried to put us in a different room to that we had booked, we complained and were moved to the correct room.
We notice that since we have returned to the UK the hotels web site has been updated, but when we booked it was not accurate.
Having said all that the view from our room was fabulous, and the staff were all friendly and helpful, I think they need better management in place though.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Banana Bay Resort & Marina, a part of the B unlimited brand located in beautiful Marathon Key! ... more less
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- Also Known As:
- Banana Bay Resort And Marina Marathon Hotel Marathon
- Banana Bay Resort And Marina Marathon Florida - Florida Keys