We had already paid for our snorkeling trip when a staff member explained to us and another couple that the sea was a little rough and the ride would be bumpy. So we elected not to go out (the other couple did go) and because we were leaving the next day, they cheerfully refunded our money.
By doing this, I feel they earned a top rating - even though we didn't get to go snorkeling.
Next time we're back, we'll try again.
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