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“awesome!”
Review of Upper Crust Pizza

Upper Crust Pizza
Ranked #17 of 94 Restaurants in Marathon
Certificate of Excellence
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Dinner, After-hours, Lunch, Delivery, Takeout
Reviewed 21 July 2014

absolutely incredible. i read the reviews and knew it would be good, i didn't realize how good, great pizza, great prices.

Thank RichardCFTM64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 - 232 of 477 reviews

Reviewed 18 July 2014 via mobile

Food was average, a bit greasy, but the service was horrible. They were so slow. It took over an hour to get our food. Then we ordered meals to go for the rest of our party as soon we got our appetizer. An hour and a half later the to go order was ready. Did we get an apology? Nope. They set the food down and told us we should have placed the to go order when we first ordered. I hadn't wanted it to sit there getting cold while we ate. Many other much better places to eat in the keys.

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5  Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ucp102006, Owner at Upper Crust Pizza, responded to this reviewResponded 21 July 2014

This lady has elected to demonstrate her pissy and vengeful nature by writing a review full of falsehoods, contradictory statements and misrepresentations; for example: (1) It is completely false that she ordered additional meals for the rest of her party as soon as she got the appetizers. She ordered additional meals after she had finished her original order. (2) If the food is average and a bit greasy as she claims, why did she order additional food?. (3) If she was so concerned about the service being slow and didn’t want the food to sit there getting cold while she ate as she claims, how come she didn’t place the to-go order when she first ordered?

When she placed the order for additional food there were multiple orders being processed by the kitchen ahead of hers. In order to be fair and equitable to everybody, all orders are processed in the order in which they are received. We made her aware of that when she placed the to-go order. She either did not understand that or she thought that - because she is exceptional and entitled to preferential treatment - we were going to put her order ahead of everybody else’s. This is a wrong assumption; we don’t do that because it is unethical and unfair to the other customers.

With regard to us being rude and unapologetic I can only say that: (1) We didn't do anything wrong, therefore no apologies are due, and, (2) The scene she made when she exited the restaurant clearly indicates that she is the living example of a rude, ill-mannered, obnoxious and self-centered person projecting her personality traits on somebody else that she considers inferior.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

We came here the other night and sat our large party at a table...only to realize they were minutes from closing! We offered to leave but they had no problem with us staying! Thanks! Our crew was very hungry from a long day of swimming and the pizza and salads hit the spot! We took our leftovers home and enjoyed them the next day! Yummy!

Thank Prettypinkpancakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

We were disappointed with Upper Crust Pizza. From the reviews it sounded like a perfect little family pizza place. However that was not our experience. The first thing that catches you when you walk in the door is the harsh smell of cleaner. I've been to many great pizzeria's and none of them ever smelled like Zep tile cleaner. Next the $10.00 greek salad was a small amount of mixed baby greens with a few chopped onions and fewer sprinkles of feta cheese. The grand final is when you realize that you just paid 20.00 for a pizza that is bland at best. The final trick of the night was when we asked for a to go box and the lady piled five pieces of pizza on top of each other in a clam shell instead of giving us a cardboard box. So my teenager couldn't even eat the left overs. The only thing good I have to say about this place is that it was clean.

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9  Thank paullB9728MK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ucp102006, Owner at Upper Crust Pizza, responded to this reviewResponded 5 July 2014

When it comes to biased, hateful, and meaningless reviews, this one certainly is at the top of the list. Unable to find any significant fault with our business and full of inexplicable hatred, this guy resorts to fabricating a bunch of vapid falsehoods aimed to discourage potential customers and to disparage our business. Let’s address his petty dissatisfactions one by one:
1) The harsh smell of cleaner,
What he is complaining about is the smell of cleanliness and sanitation combined with the odor arising from baking wholesome foods. What he, in his ignorance, dismissively refers to tile Zep cleaner, is a professional cleaner formulated specifically to clean, sanitize, and protect food contact surfaces. It has a citrus fragrance that has nothing to do with the gross misrepresentation of a tile cleaner. There are no tiles in our restaurant, therefore, there is no need to use tile cleaners.
2) The $10 Greek salad,
He maliciously forgets to mention that our Greek salad, in addition to the crumbled Feta cheese and the red onions, also comes with mixed greens, veggie mix (broccoli, cauliflower and carrots), tomatoes, pepperoncini and Kalamata olives. It is a generous portion specifically designed to be shared by two people.
3) $20 for a pizza that is bland at best,
The prices in our menu are not negotiable and they follow the current inflationary trend in the price of food and packaging items. You might as well forget about cheap, high quality food. The vast majority of our reviews are positive and rave about the quality, flavor, presentation and personality of our food. This guy’s olfactory and gustatory perceptions can use some help. He is a good candidate for frozen, prefabricated pizza.
4) The boxing of the left overs,
Here once more, his choice of words shows his malevolent intent. What he refers to as a “trick” is nothing more than an action aimed to reduce waste. We don’t subscribe to the wasteful attitude of certain people that see no problem in receiving a small item the size of matchbox shipped inside of a 13 X 7 X 7 container. We provide cardboard boxes at our discretion and at no cost based on the number of slices and with the best packaging arrangement to minimize waste. We are happy to accommodate special packaging requests at an additional charge.
5) The place was clean,
Oh My God!!. Mr. Perfection noted something positive about our place!! I guess I am grateful.

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Reviewed 1 July 2014

My husband and I love the place. Consistently great pizza. the entire staff always makes sure your satisfied and happy.

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Thank Dtalked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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