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Reviews (1,599)
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Reviewed 6 May 2014

Stayed here for one night, overall it was good experience. Staff was friendly. Hotel lives up to the Holiday Inn brand. Fairly new hotel, plenty of parking space, right off the Overseas Highway. Clean and average sized room and bathroom, good bedding, and a decent breakfast. Great value considering the overpriced hotels in Key West.

  • Stayed: November 2013, travelled as a couple
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Thank fado007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

Everything about this hotel is what you would expect from a holiday inn express except for the room dividing walls. You can hear everything from you neighbours. Talking, every word, TV and of course the sounds of people having fun. Hey this might be a big plus for some but it's not really my thing. You don't need the empty glass on the wall trick to hear what's going on in the next room in this place. It all just comes booming in loud and clear. In other words if you like to share a room with your neighbours this is the place for you.

Room Tip: Ask them to block off both rooms on either side of you for a peaceful night..
  • Stayed: May 2014, travelled solo
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1  Thank happypeopletime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this reviewResponded 20 May 2014

Dear Recent Guest,

We are very sorry that you experienced noise from another room. We are aware that some of the rooms have this issue and we are working on a resolution for this.

We do hope that you do give us another opportunity to have you as a guest and we will try and assist you with a room on a higher floor more tucked away. Please accept our apology and we thank you for being a guest!

Sincerely,

Nancy Bennett
Holiday Inn Express & Suites, Marathon, FL

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Reviewed 4 May 2014

I work at a holiday Inn express and expected the same as I would from my property. The front desk at check in was great. But when I checked out and showed the blonde lady pictures of hair in the bed sheets, pubic hair on the toilet and dead bugs in the window seal, she didn't even say I'm sorry. She said I'll let housekeeping know. Horrible. And breakfast is supposed to have a meat choice with bacon or sausage, nothing there either. Very disappointed and I payed well over the employee rate and feel like I should have only payed the employee rate.

  • Stayed: May 2014
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1  Thank ashfaith44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this reviewResponded 7 May 2014

Dear Fellow Holiday Inn Express Employee,

Thank you for submitting a review! It is very alarming to hear such complaints from a fellow employee of the same brand. My first thought, "Why did she not ask to speak to a manager?"
We would have been happy to assist and have your room brought up to par for a more pleasurable stay! We feel bad that things that you described were over looked! We do hope in the future that you would give us the chance to correct it if it's not right! We especially wish that your experience was a better one that you would want the "same" brand that you work for to be successful!

If ever in the area again, please let us know you are here so that we have the opportunity to make your stay a more pleasurable one.

Sincerely,

Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

Stayed here for 3 nights.
Staff were great very helpful and knowledable.
2 downsides otherwise would have graded as 5, firstly breakfast is a real pain. The room is too small for the number of guests. You can go out by the pool to eat breakfast if you want but that assumes you can get to the breakfast in the first instance. Secondly the walls seemed quite thin, you could here whatwas being said next door. Otherwise great pool, value for money and has a reasonable restaurant at the back and across the road.

  • Stayed: April 2014, travelled with family
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1  Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Stayed here for 1 night while visiting Keys. Great decision. Much more reasonable than Key West . Clean ,friendly and comfortable hotel. Staff were great, typical breakfast. Only drawback was the thin walls between rooms. We could here our neighbors all night talking. Nice pool with view of estuary . Iguanas walking around was a fun experience. There were water sports available on the property with great guides at reasonable prices.
I would stay here again for the peace and quiet compared to Key West .Even a small beach nearby.

Room Tip: Keep looking on line for specials for estuary facing room
  • Stayed: April 2014, travelled with family
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1  Thank bralex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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