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“Spacious & Convenient but...” 3 of 5 bubbles
Review of Sombrero Resort & Marina

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Sombrero Resort & Marina
Ranked #11 of 16 Hotels in Marathon
Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spacious & Convenient but...”
3 of 5 bubbles Reviewed 16 October 2013

The property itself is nice, well lit and safe for a group of women travelling together. The pool, tennis courts, dockage areas were all nice as well. The staff was very friendly and spoke whenever we saw them and the other guests were very polite as well. The daily housekeeping services were very efficient in providing clean towels and removing of the trash. Very convenient with several grocers, retail and restaurants minutes away some just a 10 min walk.

The rest of my review will focus on the condition of the room. The room was very spacious and the A/C worked very well. The cleanliness/condition of the room was far less than desirable and run down. The floors were disgusting, we had to wear shoes or at least socks around because it turned our bare feet black within minutes of kicking off our shoes. There was mold on the shower curtain, the bathroom towel racks were broken off or very loose on the wall. We stayed for five nights and cooked in at least one meal a day. The range was missing nobs and the ones that were attached had no markings to indicate temperature, you could not tell of the burner was off or on, not safe (Also no smoke alarm). Same with the oven, there were no degree indicators so it was purely guessing on the temperature. The kitchen included two pots, one lid, no pans, skillets. The sofa was sunken in and it was not an option to sleep on it, matress was barely existant. With a deep detailed cleaning and less than $100 in repairs and additions this room would be much better.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank World13Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 31 October 2013
Dear Guest,

Thank you for your review of the Sombrero Resort & Marina. I am pleased you enjoyed the pool, tennis courts and dockage at the Marina. Our staff works hard to provide great service to all our guest and I am glad they were helpful to you.

I do apologize the cleanliness did not meet your expectations. The rooms are individually being deep cleaned and issues resolved, such as the carpets, floors and furniture steamed clean. The shower curtains are continually washed with bleach and I will make sure this room is on the "Deep Clean" list. I have the Maintenance staff taking care of the towel bar, replace the stove and oven knobs and install a fire alarm. Housekeeping Supervisor has been tasked to review all aspects of this repair to make sure these issues do not reoccur. The housekeepers work diligently to clean the rooms and I again apologize we missed the mark with you.

Thank you for helping us improve and provide a superior experience for you and other guests in the future. We hope you give us an opportunity to overcome your initial experience by visiting us again soon.

Merri Chitty
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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342 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 8 October 2013

This hotel is located right next to the main road to Key West.
The staying was just OK. We got a room on the 3rd floor, which was large enough to have 2 adults, 2 kids and one baby.
Three things disturbed us:
1. The room door wasn't well-maintained. It was very hard to open it.
2. Strong smell of fish in fridge. I realize that fish are popular at this area- however- I don't think I have to have fish odor every time I open the fridge door.
3. We asked for a baby crib upon our reservation and mentioned it again at check-in. The staff told us that they are going to send a crib but it never happened.
We paid 108$ per night in early Auguset, which is OK.

Room Tip: Insist on room with no fish odor. Go and smell the fridge !
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank DrEmanuele1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 31 October 2013
Dear Dr. Emanuele,

Thank you for your review of the Sombrero Resort & Marina. I apologize for not exceeding your expectations and for the refrigerator smell and for the crib delivery mishap.

We are not taking your dissatisfaction lightly and have reviewed your concerns with our team. We use your feedback to implement improvements to insure we provide a better experience.

Respectfully,

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramar, Florida
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 October 2013

The only ice machine in the place is broken WHAT? Kind of a run-down condo with a full kitchen utensils and all. Also, a balcony. Pool area was good, and it you like tennis there's a Great tennis area.

Room Tip: I didn't see a fitness center, and we really had no contact with room service. It really is like...
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lucianoz28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 31 October 2013
Dear Guest,

Thank you for your review of the Sombrero Resort & Marina. I apologize our ice machine was temporarily out of order during your stay. It has since been repaired. The Housekeeping and Maintenance staff are always working to improve our offering.

I am pleased you were able to enjoy the full kitchen, balcony, pool and tennis courts.

Thank you again for your review and we hope you see you back here at the Sombrero Resort & Marina soon.

Merri Chitty
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cortez, Florida
2 reviews
3 of 5 bubbles Reviewed 30 September 2013

Staff is helpful. Rooms have full kitchen. Good air conditioners. Good value pricing. For divers, it is all that one needs. Pull-out sofa should not be used as a bed, but we have stayed here several times a year for several years and we make it work.

Room Tip: Not all rooms have wi-fi signal.
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  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank captboby2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 4 October 2013
Dear Guest,

Thank you for your kind review. The Sombrero Resort and Marina staff are all committed to each guest. We want every guest to have the best experience possible. We are happy you enjoyed your stay.

The full kitchen is a feature many of our guests enjoy and good air conditioners are always a plus in Florida.

Please accept my apologies for the Sofa Sleeper not meeting your needs and for the WI-FI reception difficulties. The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

Thank you again for your review and we look forward to your return.

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 September 2013

We were two friends traveling for 3days to key west in september. We were traveling on a budget, and the prices here was good. When we arrived we were quite surprised by the good standard. We had a fully equiped apartment which was very spacy. It had everything you could need and even 2 televisions for two persons. Another plus was that it had a big tennis area which we as guest could use for free. They even lent us the reckets and balls too. It was also wifi included. The resort is very close to a nice beach and alot of shops. The beach in marathon was in my opinion bether than the one we visited in kew west.
And not least, the staff was very respectfull and they treated you with respect. My only complain would be that the elevators lacked aircondition and that the wifi connection was bad in our room.
Otherwise, for that price range it is only idiotic to expect more facilities and service then what they gave.
Thank you Sombrero for a good stay.

Kindly regards
Norwegians guest

Room Tip: choose a lower floor room, since the elevators are a bit slow and lack aircondition.
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  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hosein S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 28 September 2013
Dear Guest,

Thank you for your kind review. The staff at the Sombrero Resort & Marina are committed to making each guest experience a good one. The Housekeeping staff provides each room with kitchen supplies and fresh linen and towels. The Front Desk staff takes pride in serving our guest which includes providing equipment for our visitors to enjoy the tennis courts as you did.

The Sombrero Beach is a great find for our guests and the convenience to shopping makes the Sombrero Resort & Marina a great location.

The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

We look forward to your next visit with us at the Sombrero Resort & Marina.

Thank you,

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 12 September 2013

We decided to take a spontaneous trip to the Keys for a little R&R. Having been to Key West before, I knew trying to book a last minute hotel would be next to impossible or very expensive. I chose this hotel from reading some reviews. That being said, when I arrived to the hotel (they call a resort), staff was friendly. I was charged a resort fee. I've stayed at resorts all over the world. If this was a Resort, the other places I stayed were VIP resorts. They still use old style keys for the rooms. That could be due to the humidity. My room was on the 4th floor and the elevator was "Out of order." The televisions are outdated.The one in the bedroom was a VHS combo. The lock on the front door was offsetand did not fit properly. The room had dust everywhere.

What I found disturbing was the paper attached to our room door. *see attached photos* The pest control was coming to spray the next day. I have no idea what they were spraying but made my stay a little uncomfortable. It would have been nice for the front desk to warn me about the pest control notice. I found the notice on the door after my return from Key West late in the evening.

On a positive note, the room had a full kitchen, living room and balcony. The room had a nice layout. Lastly, the next spontaneous trip we will just bring the RV and camp out. Other than the so-called resort, Florida Keys was worth the visit.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dpt70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 28 September 2013
Dear Guest,

I apologize your experience at the Sombrero Resort & Marina was not a pleasant one.

Our Maintenance and Housekeeping staff work hard to keep the rooms clean and maintained. I am sorry we missed the mark. The Housekeeping and Maintenance staff are working hard to remedy any issues with the rooms.

The elevators have been repaired and both the Flamingo Building and the Manatee Building have a working elevator.

We provide the pest control notice to let our guests know of the services we provide. Your suggestion of notifying guest at check in is now in place.

I am please you found the layout of our rooms satisfactory.

Thank you.

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
128 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 6 September 2013

It was the cheapest hotel and just one star on Priceline. I was a little bit scared when I booked it.
But it was actually a really good experience. The rooms are more like a little condo totally equipped. Even if it's 1 hour drive from Key West, its the perfect place for vacation on a budget. You don't get any wifi unfortunately.

Room Tip: Try to avoid the last floor as there is no elevator.
See more room tips
  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alexandre C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merri C, Manager at Sombrero Resort & Marina, responded to this review, 30 September 2013
Dear Guest,

Thank you for your kind review. The staff at the Sombrero Resort & Marina are committed to making each guest experience a good one. The Housekeeping staff provides each room with kitchen supplies and fresh linen and towels. The Front Desk staff takes pride in serving our guest which includes providing equipment for our visitors to enjoy the tennis courts as you did.

The Sombrero Beach is a great find for our guests and the convenience to shopping makes the Sombrero Resort & Marina a great location.

The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

We look forward to your next visit with us at the Sombrero Resort & Marina.

Thank you,

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sombrero Resort & Marina

Property: Sombrero Resort & Marina
Address: 19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
Region: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #11 of 16 Hotels in Marathon
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Sombrero Resort & Marina 2*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK) and Odigeo so you can book your Sombrero Resort & Marina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Boatman_s Sombrero Resort And Marina
Boatman_s Sombrero Resort & Marina Hotel Marathon
Marathon Key Sombrero Hotel
Marathon Key Sombrero Resort & Lighthouse Marina
Sombrero Hotel
Sombrero Resort & Marina Marathon, Florida - Florida Keys

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