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“Do yourself a favor and order Domino's!”
Review of Romino's Pizza - CLOSED

Romino's Pizza
Restaurant details
Reviewed 25 June 2009

The lady who answered the phone the first time I called was out and out RUDE; then said it would be an hour and a half delivery, turned out to be TWO HOURS. The total??? they charged me $7 delivery fee, bringing my medium pizza up to the same price the place charges for two large pizzas. . . . Then the delivery guy calls me and says that he's NOT ALLOWED ON DISNEY PROPERTY. What the heck, right?? Well, I meet the kid out front because we are STARVING and he's here in an unmarked car. He took my pizza out of the TRUNK OF HIS CAR, then gave me a hard time about the tip.

Don't bother--go to Domino's instead. . .

To top it all off, yes, the food sucked, too.

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Thank LSUDenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (8)
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4 - 8 of 8 reviews

Reviewed 3 June 2009

The poor customer service started with the person who answered the phone when we called for the order. When the food arrived, the dinners were cold and the chicken wings were more like chick wings, very small and no meat. When we called to complain, the same person basically said too bad about the food. Don't bother ordering from this place.

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Thank hba3370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2009

Ok, to be clear... my HUGE problem with this place is the customer service, (but the food wasn't very good either). I ordered a pizza, 2 dinners & a 2-liter at 9:15pm the delivery showed up one hour later (which is what they said, so no problem yet). I got back to the hotel room, opened the pizza & it was not what I ordered. I called Romino's & told them and her response was "well, I can send you out another pizza but it will be about an hour." I said ok. (mind you, this is 10:20pm). At 11:40 I called and she told me it would be another 30 minutes. I ask why & she proceeds to tell me that she only has one driver at the time. At 12:25 no pizza - I call to speak to the manager (he isnt in). I call (again) at 12:54am, & she tells me that it's getting ready to leave with another delivery. At 1:26 - STILL no pizza. I call (yet again) the girl is no longer answering the phone & a man answers. Guess what - she is gone & the man doesnt know anything about my replacement pizza, but he will be glad to send one out - it would be here in 45min to an hour! Remember, THIS SAGA STARTED AT 10:20PM - THREE HOURS EARLIER & I'M NOT EVEN COUNTING THE FIRST HOUR OF THE STORY!!!! Please dont get the impression that I'm a whiny customer - Ive waited tables, delivered pizza & am in sales. I understand things happen like screwing up the pizza on the original order. I didnt ask for anything unusual, just what I paid (good money) for. So here I sit at 2am hungry... I intend to call Joe (the store manager, from what they told me at least) tomorrow - not that it does much good to me now. One other thing, the flyer in the HIExpress said "family owned & operated", but when I asked when the owner would be in he kind of chuckled & said that it was a chain with other locations (he mentioned Miami as one). The problem is that most of their business is vacationeers like myself, & even though I vow not to eat there again, it's no big loss to them so this is my outlet. If you chose to eat there, good luck, but dont say I didnt warn you.

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1  Thank SAM3247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2015
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2015
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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