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“Front desk” 5 of 5 bubbles
Review of Westgate Town Center Resort & Spa

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Westgate Town Center Resort & Spa
Ranked #31 of 153 Hotels in Kissimmee
Yonkers, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Front desk”
5 of 5 bubbles Reviewed 1 July 2013

Ms. Griselda Rodriguez was great and very helpful. She went above and beyond to help us with our request and we were very grateful. Thank you Grace for being the first person we get to see and to deal with and for being so kind, helpful and courteous. You are definitely a positive force to the resort and a friendly face to meet and greet guests.

Room Tip: Get a room closest to the pool.
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Clive G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 3 July 2013
Thank you for sharing your feedback. This always helps us to improve the customer service experience. We are thrilled to hear that our staff was able to assist you during your stay. We always look forward to providing our owners and guests with a memorable vacation. We hope you will visit us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,140 reviews from our community

Traveller rating
    409
    283
    190
    105
    153
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 June 2013

My family and I stayed here this past week. Although the hotel grounds were nice, I found that the rooms were really outdated. The TV in our room must have been from 1994 and the kitchen was a disappointment. The only good part about the room was the bathroom, which was big and had a jacuzzi tub. The smell of our room was really odd as well, I can't explain it but there was a strong odor the whole time. Like other reviewers have stated, the pools are very small and the "pool bars" weren't even open. Also, the restaurants, or lack there of, on the premises was disappointing. Their main restaurant was a sports pub type place and very laid back. They didn't have any finer dining options, which was something we were hoping for. We didn't have much interaction with the staff, and overall they seemed friendly and helpful, except for one morning at 8am when housekeeping was in the room next door being extremely loud. Overall, I would choose somewhere else to stay on our next trip to Orlando.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 1 July 2013
Thank you for your review. We're pleased that you found the resort grounds nice and enjoyed the big bathroom and jacuzzi. Please accept our apologies if your stay was not as satisfactory as you expected. We are rolling out comprehensive renovations of our villas that we feel will enhance our guests' enjoyment. We will share your suggestions with the rest of our team, as we are always looking to improve. We hope to exceed your expectations on your next visit.
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Bangor, Pennsylvania
Level Contributor
106 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 30 June 2013 via mobile

Westgate goes out of their way to make sure your stay is pleasant. Spent most of the time at the pool while there. Not over crowded. Staff was very pleasent. I stayed at the villas witch the older section, I think that's why it wasn't crowded. First time there and it will not be the last. I will be back! Thanks for a good week Westgate!

Stayed June 2013, travelled with family
Helpful?
1 Thank Jocsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 5 July 2013
Thank you so much for taking the time to let us know about your experience. We train our staff to be friendly, welcoming, and helpful. We are glad that you were able to enjoy the pool! We really look forward to you staying with us again in the future!
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Riverview, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 June 2013

Very nice staff. Prompt in getting to the counter but it took 35 minutes to get checked in. Per the attendant "thank you for your patience we are short staffed.". Asked for a room with a view and first room was on the second floor with a view of service golf carts. This room smelled of mold and wet mops. After returning to the front desk we were quickly moved to a room on the 4th floor that was very clean and had a view of one of the lakes on the property. Over all stay was good. Would like to see them upgrade the furniture.

Room Tip: Get a room 4th floor or above.
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SChelms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 30 June 2013
Thank you for your feedback. Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother check in process. Our goal is to provide you with an experience that exceeds your expectations. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 29 June 2013

we got here late at night, spent 25 minutes waiting for them to find us a room. they found a corner to stick us in and there was a pile of garbage and a sac of old linen outside the room. They gave me a $25 gift certificate to shut me up.The room had shoty wifi service. They told us we could only use wifi one at a time when we do use it. Even then we sit there waiting for it to buffer. They advertise they have 13 pools, they are so small, we got hit twice with the ball kids were throwing cause there is no room. We are owers for over 15 years and I wish we never bought here. spend over $800 a year in maintenance and when you think of what time shares get, we should have a much better experience. now i know why we haven't returned since we bought here.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank daniNJ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 1 July 2013
Thank you for your review. We are sorry to read that your stay was not as satisfactory as you expected. We are always looking to improve, and your comments are of great help. We hope to exceed your expectations on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kissimmee hotels

Talladega, Alabama, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

We arrived at the resort and unfortunately had to wait for about 20 minutes to get to the counter. After we got there it was really quick and easy...our bellman escorted us to our rooms and that was that! We stayed for 4nights and had our timeshare presentation the day before we left. Our lady Janet Gillody was freaking awesome. There was no high pressure which you would expect with. Timeshare presentation but nope she was very straight forward with all of the information.

We stayed in a 2bedroom which was very neat and clean and fully stocked with towels, dishes and had a washer/dryer. The only complaint I had is that it took about 3 hours for someone to bring us some toilet paper and when ya gotta go...ya gotta go!

The amenities were good and the pools were busy but there are so many you have options. The pool bar and Drafts was awesome and my kids LOVED the pizza place. Everything you need is really right there but fair warning the marketplace is a bit pricey for Publix to be only 3 minutes down 192. Hershey's ice cream parlor is also awesome and everyone was so nice.

Overall we decided to become owners and can't wait to come back! I don't get why everyone is in such a fuss about the presentation...you have to realize that YOU signed up for it to get those reduced rates/tickets. If you don't want it...just say so-be firm and in 90 minutes get back to vacationing.

Room Tip: Request the 5500 building towards the Disney parks...you can see the fireworks nightly for free!
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 30 June 2013
Thank you for your feedback. We are happy to hear that you loved your stay! We always look forward to assisting our owners and guests and providing them with the ultimate vacation. Thank you for choosing to stay with us and welcome to the Westgate Family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 28 June 2013

I gave Westgate a great review following my visit last year. However, the visit this year was a slight disappointment. Long story short-I was not given the correct room. My room was clean, but not what I was supposed to have according to what I bought. It was a bit older than what I was expecting. Otherwise, every employee was friendly except for the lady who was upset that I didn't buy another bedroom after my "owner's maintenance" meeting. They have an owners bbq every week that is decent but don't expect more than some pulled bbq pork and hot dogs and beverages. Continental breakfast twice a week with pastries, orange, coffee, juice and cereal. Music and some activities by some of the pools was nice. Spa is still not open after a year. Despite my disappointment over the room, I enjoyed my stay again and will continue to return each year.

Room Tip: Ask for room higher up with a pool view or lake view. It might be somewhat noisey if your pool view...
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travgu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, 30 June 2013
Every time we receive a review from a guest we want to thank you for taking the time to do so, and we appreciate you providing us with your business. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. Thank you again and we hope that we can provide a greater experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate Town Center Resort & Spa

Property: Westgate Town Center Resort & Spa
Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 153 Hotels in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Official Description (provided by the hotel):
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 
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Also Known As:
Westgate Town Hotel Kissimmee
Westgate Town Center Resort & Spa Kissimmee, Florida

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