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“TOUR PRESSURE!”

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Westgate Town Center Resort & Spa
Ranked #28 of 154 Hotels in Kissimmee
Reviewed 17 June 2014

I am a Westgate Town Center owner since 2003 and love this place, but every time I check in to use my week they will not just give me my room key. They make me go to the welcome center to try and pressure me into owners cookouts and tours to try and make me upgrade . I know this is never going to stop so you have to develop a back bone and tell them NO! NO!NO! Other than that the place is nice and remember never answer the room phone too. They will try to get you that way too!

  • Stayed: June 2014, travelled as a couple
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2  Thank Jechur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 20 June 2014

We trully value your sincere comments in regards to your stay at the Westgate Town Center. We apologize that you felt pressured by our sales staff. The decision to purchase/upgrade should be completely up to your free decision. We thank you for letting us know about this episode and allow us to better address the situation in a future visit! Mika

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830 - 836 of 1,335 reviews

Reviewed 14 June 2014

Yesterday when I arrived, I realized I had made my reservations at the wrong property. It was late and I was tired. I thought that the situation could not be fixed. However, when I returned to the reservation desk I was helped by Christian (Nolasco). He went out of his way to correct my mistake and gave exceptional service. Thank you so much.

  • Stayed: June 2014, travelled with family
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Thank sherryruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 20 June 2014

We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Town Center. It is our job to provide you with service that exceeds your expectations, for that, we are thrilled that our staff were able to make you feel at home. We can't wait to have you back! Mika

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Reviewed 13 June 2014 via mobile

There are a lot of cranky reviewers on here. I see someone complaining about parking. There was ample parking but people in North America don't seem to want to walk any distance and then wonder why they have an obesity problem. We stayed the first week of June and found mostly everything to be great. The wifi is slow and there is smoking in the pool area which really should not be allowed. Our room was very big and clean. The water was cold but we were happy because it was so warm it was nice to take a dip in a cold pool and there was a hot tub at each pool we visited. Another slight issue was that the pool near our room was meant to close at 10 but it was full passed midnight most nights. I eventually called the front desk and this never happened again. We will be staying here again as the location is fantastic for theme parks but then again if you have a car the infrastructure in Orlando is quite good so no matter where you stay you should be able to get to your destination easily. When the water park gets finished I will be on the next flight to Orlando.

Stayed: June 2014
3  Thank Michaelcdunne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 20 June 2014

We appreciate your responses concerning your stay at the Westgate Town Center. How wonderful it is to hear that you were able to see with your own eyes so many great things we have to offer to make your vacation a memorabble one. We are so thrilled to know that our staff was there to assist with the pool issue. Besides that, with the new water park addition it will be more fun than it already is. Come join us on your next vacation! M.B

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Reviewed 12 June 2014

Traveling down the coast and book this hotel and it was much more than we thought. The rooms were nicely appointed and the staff was great. The only major issue I encountered is the parking but overall this was a great place to stay. The highlight of the room was most definitely the bathroom, amazing!

  • Stayed: April 2014, travelled as a couple
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Thank TracyandAlvinClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 13 June 2014

We appreciate your responses concerning your stay with us at the Westgate Town Center. It is great news that you came visit and was surprised by our standard of service; we wish that everyone feels like family. In order to make your stay a memorable one, we provide you with fully equipped units, spacious amenities and fun for the entire family. We are pleased to know you enjoyed yourself and look forward to seeing you again! Mika

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Reviewed 10 June 2014

My Husband and I try to get to Orlando at least 4 times a year. (usually more) We had just attended a wedding in Indiana and the Newlyweds were staying at the Marriott where we usually stay. The Westgate Town Center had really good ratings so we assumed it would be great. We were so Disappointed!!! We brought our 4 year old Foster Daughter with us so the idea of having numerous pools was a Plus. Thing is, there are NO POOLS that are made for these little travelers!! They have "Kiddie Pools" but they are about as big as those blow-up pools you put on your deck and the water is COLD!! When we booked the One Bedroom Unit we expected a Kitchen. This place had a microwave, frig, coffee maker and toaster. I was all set to make ice cold smoothies.... no blender!!! Not to mention there is really limited dishes. We went to the pool where people are SMOKING EVERYWHERE!!! No, there is NOT a designated place for Smokers so if you don't Smoke... you DO while you're at the pool!! We went to the Pool Bar and Ordered some drinks and food. Staff was not very friendly and were more interested in talking to each other than to the guests. Upon Check-Out, my husband went up to the Counter and a Trainee said, "Credit Card and Photo ID!!!" My husband was like, what?? She repeated herself. He then said that he was Checking OUT so why did she need that?? She stumbled around for quite a while before YELLING across the room for someone to help her. Not sure where the person Training her was. There was NO "How was your stay?" or anything close to it. It was like as long as we have your Credit Card you can take just go ahead and leave now!! She didn't even notice that we were leaving Tuesday NOT Thursday like we had planned. We just couldn't stay there. There was MOLD all over the bathroom, the Dishes in the drawer and cabinet had food stuck to them, we were graced with ONE WHOLE WASH CLOTH and the AC only worked sporadically!!! There's a note saying that the AC doesn't work if the doors are left open. When Housekeeping cleaned the unit next to us, they would prop open the door which seemed to completely shut off our AC. We said something to Housekeeping and they seemed MAD that we questioned them. From the Outside, the place looks Great, the Reception area looks Great.... So, if you're just going to take pictures and don't expect SERVICE, than this is the place for YOU!!! OH, INTERNET is EXTRA Unless you go to a Time Share Pitch. Not sure about you, but going to one of those things with a 4 year old does NOT sound like a vacation to me!! We will just stick to the Marriott Grande Vista where the Staff seek out the guests and ask if there is anything you need. The Service you get there is OUTSTANDING!!! Had High Hopes for Westgate... but the Marriott WINS hands down!!!

  • Stayed: May 2014, travelled with family
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5  Thank lmc8788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 20 June 2014

We appreciate your complete and honest review on the Westgate Palace. Our goal is to make every owner and guest feel like their home; we apologize if this was not your experience. Our staff is available and trained to go above and beyond with their standard of service, we do not tolerate the opposite. Also, our services such as internet and housekeeping work a little different than a hotel, considering we are a timeshare resort. Furthermore, all our Westgate properties are non- smoking so we hope you reported the people smoking by the pool and allowed our staff to address this issue. We will share your experience with the resort management to help us with improvements and training. Micky

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Reviewed 3 June 2014

The Westgate Town Center was in a great location. Just minutes away from the Magic Kingdom which was the reason for our trip. The staff was very friendly and very accommodating. When we checked in with Christian Nolasco he did everything humanly possible to accommodate my requirements by even showing us pictures on his monitor of the 3 bedroom unit he was assigning us.

Also anything we asked for was immediately brought up to us whether it was additional hangers or more towels, nothing was too much to ask.

It will be even nicer once they are finished putting in the water park.

  • Stayed: May 2014, travelled with family
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Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Director of Sales at Westgate Town Center Resort & Spa, responded to this reviewResponded 12 June 2014

It's gratifying to read that your stay with us at the Westgate Town Center was a positive one, as wE are always looking for ways to exceed our guests expectations. We make sure our staff is at your service at all times to ensure your stay is above and beyond. Besides that, our perfect location, equipped units and amenities and a variety of activities to choose from, will surely make you stay an exciting one. We are pleased to know you enjoyed yourself and look forward to seeing you again! M.B

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Reviewed 31 May 2014

Of course, this was a timeshare tour, so their job is to try to say anything to get you to buy. I was scared based on reviews that if I said "NO" to the timeshare they offered, that they would charge me full price for my stay. We paid $99 + tax ($112 total) for our 4 day 3 night stay in a 1 br villa. The villa wasn't excellent, on a scale of 1-10 it was about a 6, but it overlooked the beautiful pool and paddle boat area. The villa was clean, fully stocked with cutlery, plates, bowls, cups, etc. Full kitchen, washer and dryer, jet stream bathtub, king bed, queen pull out, patio with furniture, etc.

The timeshare tour included a breakfast buffet (not that great, basic food) and although they say 90 mins for the tour, it actually turns out to be about 2-3 hours unless you insist otherwise. If you insist otherwise, you better have a good reason and a firm NO to the offers. They will offer you everything and it will be difficult to say no, but if you don't want to buy it, tell them sooner rather than later. They aren't rude or mean, just salespeople, so naturally they will push. Just push back with a no.

I can't complain, there was a free shuttle to Disney and Universal, free activities for the kids and adults. a bar, Starbucks, food court, etc on the property and it was a beautiful property. For $99 for 3 nights, who cares if you have to hang out for 2 hours for a tour. It's worth it.

If you plan to either purchase a timeshare or just check it out, Westgate Town Center is a great place to go. It's worth the price and your time to save the cash. It would cost about $300+ for a resort like that without a tour. We even came home considering a purchase in the future.

Room Tip: Request the jetstream tub. Deluxe rooms.
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  • Stayed: May 2014, travelled with family
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1  Thank vickob08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded 20 June 2014

We appreciate your responses concerning your stay with us at our lovely Westgate Town Center in Orlando. It is our pleasure to offer you a complete resort with fully eqquiped units and amenities, besides the variety of fun activities and the breathtaking lake view. Our free shuttle service to the parks is a great choice when you want to save some money and time, although we strongly recommmend you reserve your seat as a guarantee. We are happy that you participated in our 'optional' timeshare presentation and hope that you become part of our family in a future visit! Micky

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Additional Information about Westgate Town Center Resort & Spa

Address: 7700 Westgate Blvd., Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 154 Hotels in Kissimmee
Price Range: £73 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Official Description (provided by the hotel):
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 
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Also Known As:
Westgate Town Hotel Kissimmee
Westgate Town Center Resort & Spa Kissimmee, Florida

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