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“Wonderful”
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43 reviews
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 9
Kissimmee, Florida

Reviews from our community

Very good - based on 43 reviews
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Reviews from our community

Date | Rating
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English first
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Spanish first
Any
English first
Latoya S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful”
Reviewed 3 July 2015 for a stay in June 2015
1
person found this review helpful

We really enjoyed staying there it was what we expected and would recommend this vacation place to everyone.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the pool
Liked least: the wi-fi
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2015
Many thanks for your kind words, we really do try our best to ensure all our guests find the villa meets their expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JJF1999
Indian Trail, North Carolina
Level 6 Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“positives and negatives”
Reviewed 18 June 2015 for a stay in June 2015
4
people found this review helpful

Let's start w/ the positives and move into the negatives. It was nice to come back after a busy day at the parks to our own private hot tub. It was very nice to not have to go out to eat all the time. We enjoyed many small meals at the villa. It had LOTS of space. The pool and hot tub area is screened in, so there is no issues w/ bugs. You can eat out there peacefully. Four bedrooms to choose from. The two beds we choose were very comfortable.The master w/ it's own bathroom. Two could take a shower in their separate showers at the same time and the water temp did not fluctuate. Unfortunately the temperature on the showers was very difficult to control. It was either way to hot or to cold. There was not a warm temp. My husband also had to fix the shower knob in the smaller bathroom, because it literally fell off. When we arrived we put all our perishables in the fridge, only to return after dinner out, and find the fridge not working. The manager said to "go get ice'' for the coolers and someone would fix it the next day. They only offered to reimburse us for the ice and not the issues or trouble it caused. I'm waiting for my reimbursment. Someone was there the next morning and when we returned it was fixed. That person, must of turned the power off. When we returned the alarm was constantly beeping. We were not sure what to do w/ this, as no instructions were given regarding the alarm. We called the manager, it was latter in the eve, and got no answer or return call. We were able to figure out how to turn it off completely. The manager NEVER did call us back w/ this issue. The house was vacuumed and looked clean, but not detailed clean. The one main thing I wanted to say was, DO NOT use the washing machine or dryer for your personal clothes. Many of my brand new shirts have pilling on them now from the machines. I think they would be fine for heavier duty materials, but nothing nice. This was our first experience in a rental villa...and unfortunately it gave us a bad taste. We've stayed at friends condo's before and they were much better kept up. I REALLY wanted to give this a good review, because I had such high hopes, unfortunately I can not. I also wanted to mention that if you need it dark to sleep, such as I do, this is not the place for you. It is very bright. The blinds do not work well for keeping the light out. On the same issue, w/ a positive note. I really liked that they had night lights throughout the entire house to make it easier to maneuver throughout the night.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The privacy
Liked least: All the troubles w/ the house
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2015
We are disappointed to hear you had a number of complaints about the villa. Answering your comments:-
'Temperature on showers difficult to control' - this was checked by a plumber who could not find any problem, noting that this is the only time in the 12 years we have owned the villa a guest has raised this as an issue.

'Shower Knob nearly fell off' - unfortunately this is normal wear and tear on any villa and would have been repaired / replaced by our management agent if you had advised them; it is very difficult for every single item in the villa to be checked after every guest leaves.

'Fridge not working' - as with the item above these type of things can not be foreseen, it had been working Ok the week before you arrived..as you say our agent had it repaired the morning after you reported it. with regards the cost of the ice please advise me via e-mail how much it cost and I will refund you.

'Alarm beeping' - apologies about this, unfortunately this type of issue is not considered an emergency so when you rang late at night the agent would have classed this as 'non emergency' (both our instructions and the booklet in the villa state that unless there is an emergency then contact with the agent should be during the daytime)...however I agree the agent should have rung you back the next day, however she did call at the house and found there to be no problem.

'Not Detailed clean' - unfortunately it is not possible for the cleaners to complete a deep clean between every guest (which actually takes several days and would dramatically increase our very competitive pricing).. after every guest departs the villa is fully vacuumed, all floors cleaned, all bedding washed, both bathrooms cleaned, kitchen cleaned (including oven, fridge), all surfaces within reach are cleaned. A deep clean is carried out periodically and as mentioned above is carried out over several days, where every single item in the villa is washed, all furniture moved, all carpets cleaned, all pictures cleaned, all windows cleaned inside and out, all cupboards emptied and cleaned, all high surfaces cleaned, all plastic plants washed.

'washing machine and dryer damaging clothes' - the washing machine and dryer are standard American washing machines (the dryer is only a few months old) and this is the first time anybody has mentioned about clothes being damaged. The agent cannot find any problems with the machines.

'Bright bedrooms' - I agree that the blinds do not keep out the light, however at night all the bedrooms are very dark as no outside lights shine through the windows so the only time you would be affected would be after 6-30am in the morning which is the earliest that the sun rises in Florida in June.

We really do appreciate all guests comments as it helps us to ensure the villa is kept in first class order. We have added a comment in our notes that if a guest does not feel the management company are dealing with any problems in an efficient manner then we ask that we are advised so that it gives us a chance to resolve the issue to our guests satisfaction, unfortunately other than the fridge breaking down we were not aware of any other issues until reading your review. We have no restriction on how much money the agent has to spend on the villa to keep it in first class order, so have found it disappointing to hear you were so unhappy with your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
andyroooo
Kent, United Kingdom
Level 5 Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great location & brilliant villa”
Reviewed 8 June 2015 for a stay in April 2015
1
person found this review helpful

The location is fantastic, just off the 192 which has easy access to Disney, Universal and Sea World, we stayed here for two weeks and it really felt like home. The hot tub is great for relaxing in the evenings when you have had a long day at the parks; there are lots of great places to eat near the villa, and loads of places which will deliver food. The main bedroom has a fantastic bathroom, the sizes of the rooms are massive, it was just the two of us staying here but you could easily have 6+ people stay here. Everything was nice and clean, the only reason I am not giving this 5/5 is because we had problems with the internet and landline while we were there and it did take a while for the managing agent to sort it out, that being said the owner of the villa paid us for our mobile phone use while the landline was out of action which was very good of them.

I would recommend for couples or families, we had a great holiday.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2015
Many thanks for your kind words, very much appreciated. We take all guests comments very seriously as it ensures we keep the villa in first class order. I agree 100% that the internet and landline which are supplied by the same cable provider took too long to resolve and we have taken steps to ensure a repeat of this does not occur as we know how important reliable communications are to all our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria...
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Those little extras that you don't get anywhere else”
Reviewed 8 October 2014 for a stay in September 2014
2
people found this review helpful

The villa is MASSIVE. A little outdated in places and not quite up to my standards cleanliness-wise. However, the layout of the villa is very well thought out and looks fantastic.

The hot tub was a godsend and having it under a covered area meant we could use it whenever we liked (it rained everyday so we spent a lot of time in there!)

The TV having Netflix installed was also a great touch in the rainy evenings! And the owner supplying a free Skype phone was so thoughtful and meant calling UK landlines was

All the rooms area great size and if travelling with children, this is definitely a good place to stay.

Location, it is no more than 30 minutes away from any park, wall-mart is 4 minutes away and the Florida Mall around 20 minutes away.

Again my only issue was cleanliness, but this is all rectified by one phone call to the office.

I would most definitely stay here again, a bit of dust would not put me off.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: Cleanliness
Travelling group: Spouse/Partner
Your age range 18-24
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2015
Many thanks for your kind words, your comments are important to us as it ensures we keep the villa in first class order. We carry out deep cleaning of the villa on a periodic basis as it is not possible to carry out a deep clean between each guest as it takes several days to complete. After each guest leaves the cleaners wash all floors, wash the bedding, clean both bathrooms, clean the kitchen (including fridge and oven), vacuum all carpets, clean all surfaces within reach, and address any specific cleanliness issues. Unfortunately to carry out a deep clean of the villa after every guest left would increase our prices by circa 50%, as it involves all carpets cleaned, all furniture moved and cleaned, all cupboards emptied and cleaned, all plastic plants cleaned, all high 'out of reach' surfaces cleaned, all windows cleaned inside and out, all pictures removed from the walls and cleaned, all ornaments washed.

Once again many thanks for your kind words, they really are appreciated.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leanne T
Katwijk, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely, clean and private holiday home.”
Reviewed 11 May 2014 for a stay in May 2014
2
people found this review helpful

We had a wonderful time in the house, was clean and had everything you needed, was a real home from home.
The house was situated near to all the attractions and was convenient for supermarkets and shopping.
Overall, we had a great time and would highly recommend the home to others.

Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2015
Belated thanks for your kind words, very much appreciated. We rely on guests reviews to ensure our villa is kept in first class order. We really do take pride in our villa and try our best to ensure all guests enjoy their stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FellowTra...
1 review
Reviewed 6 July 2017 for a stay in July 2017
Google Translation

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jul 2017
Many thanks for your very kind words, it is very much appreciated. We are so pleased that you enjoyed staying in our house.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cosmopoli...
1 review
Reviewed 12 May 2017 for a stay in March 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 May 2017
Many thanks for your kind words, we are so pleased that you enjoyed your stay at our villa.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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