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“Disappointed” 3 of 5 bubbles
Review of Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
Ranked #18 of 153 Hotels in Kissimmee
Memphis, Tennessee
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 2 December 2013

The resort is overall a beautiful property to look at. The checkin process is ridiculously slow. The restaurants are not that good and extremely expensive. Ate at a group lunch for Thanksgiving in the Sun Ballroom and the food was horrible. I would not stay here again.

Room Tip: If you insist on staying here get a atrium view room with a balcony. But they are noisy.
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  • Stayed November 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JCB9223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cranage, United Kingdom
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 2 December 2013

We decided to visit Gaylord Palms to see 'Ice'. The ice show was very good but be warned... The coats they give you to keep warm are not up to the job AND even though me and my wife spent $50+ on the show and over $100 in the Ice shop they still charged us nearly $20 for parking. Please...even Disney and Universal charge less and they have more than just an single Ice show to see. Plus you are thru the displays in less than half an hour. Put your 20 bucks towards something else. These people are greedy.

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

We just got back from a short stay at the Gaylord Palms Resort. It was beautifully decorated for Christmas, really gets you in the holiday spirit. The christmas tree in the atrium is huge with plenty of lights...Christmas shows...hot chocolate...it was just great. While we were there we went to the ICE show at the convention center there...my 7 year old son LOVED it....but dress warm...its a cool 9 degrees inside! (Coats are provided). The restaurants at the resort had great food and moderately priced. The room was clean and comfortable...with a balcony that had a view of the atrium. Gorgeous at the holidays...I recommend it and would definitely return.

Room Tip: A room with a view of the atrium if possible!
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

I am giving this place 4 stars. But only because we brought our two boys here for a Disney vacation and despite how AWESOME the kids pool was and how "soooo cooool" the alligators were and how GORGEOUS & LUSH the inside was..the hotel really needs one or two more kid friendly restaurants. You really are in the middle of nowhere, so unless you have a car, you have no choice but to rely on what is on site. The 'Villa Flora' restaurant was the best buffet I have ever tasted! But kind of expensive ($18 for a child) when you have a 6 year old who doesn't each much of anything. Breakfast wasn't any better. The only other place to get breakfast was the little coffee shop...but they didn't have basics like Cheerios (they had frosted flakes, fruit loops, but no Cheerios) and the line was ALWAYS out the door with convention groups. It seems the hotel is trying to become kid friendly, but just has to fine tune what it offers young families. If I was a corporation looking for a place to have a convention- hands down I would pick this place! And, really, I would bring my family back despite bleeding money at the restaurants simply because the place was breathtaking!

Room Tip: Rooms #8127 & #8131 are top notch! Fantastic views! Spacious, double sinks, nice balconies.
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  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lcf0106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palm beach gardens,florida
Level Contributor
147 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

This was my first time at this property. It was a very large resort with a beautiful atrium. We went to see ICE which was at this hotel so we figured staying here would be our best bet We got an atrium view upgrade as a Marriott Elite member which was lovely since we had the view of the large Christmas tree and beautiful lights. The hotel was clean, the restaurant Wreckers had great burgers. My main concern was that I was quite surprised that for a so called luxury resort, they would have such crappy, uncomfortable beds, the cheapest pillows I have ever seen in a hotel and a very old, ragged comforter. In addition, we did not appreciate the housekeeper just walking into our room at 9:00am the day that we were checking out without knocking. When she opened the door, she saw the 3 of us having coffee and rudely stated "you are checking out today, aren't you?" I said "yes, and check out is at 11:00am." She slammed the door shut. Well since I thought that was unprofessional, I went to the hallway to speak with her. I called her and she continued to walk without turning around. Finally I walked closer and she decided to respond. I asked her if there was a problem. She nastily stated no. I asked her her name. So when I went back into the room I reported housekeeper Kimberly for her rude, unprofessional behavior. Why do I bring this incident up in addition to the horrible sleeping issues…because one would not think that would occur in a resort of this magnitude.

Room Tip: Atrium room with balcony
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
camarillo, ca
Level Contributor
175 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
3 of 5 bubbles Reviewed 1 December 2013

If you can stomach the almost $20 parking fee, there's a lot to see here (if you time it right), especially if it's raining, too hot or (heaven forbid!) too cold outside. They have two big lagoon areas, with fish and mature alligators. Twice a week, on Mondays at 1 pm and another day during the week (ask which day) at the same time they will feed the baby alligators, called grunts. (they are fed 3x a week in the summer). They have one person especially dedicated to caring for the gators, which all come from (and eventually go back to) Gatorland. The guide will explain as much as you care to hear about the life, care and feeding of baby gators, and you also get to hold them and get your photo taken with them.

Stayed November 2013, travelled on business
Helpful?
1 Thank miznina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington, Canada
Level Contributor
564 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We came here today with a group of 30 seniors from our church in Lakeland to take in the spectacle called 'ICE' that was being displayed in the convention center Ice artists are brought in from as far away as northern China to carve tons of ice into wonderous works of art. It was very cold in the exhibit area but heavy parkas are provided to everyone. Very colorful. Then we walked over to the hotel part of the resort to view the tens of thousands of Christmas lights and dozens of huge decorated trees filling the enormous central glass domed section. What a full day. A wonderful day. We did not stay in the hotel so cannot rate that area.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida

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