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“Fantastic family hotel”

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Gaylord Palms Resort & Convention Center
Ranked #18 of 152 Hotels in Kissimmee
Huntington Beach, California
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fantastic family hotel”
Reviewed 17 March 2014

Hotel was much nicer than expected and is huge. The pool is awesome and has great amenities. The atrium was very cool with the foliage and streams. Alligators were cool. We stayed 3 nights and really enjoyed our stay. Only negative and why I didn't give 5 stars, was that breakfast is a mess every morning and all food options were pretty expensive. There are only two options a 25$ per person buffet or a coffee shop ( Starbucks like) with a line out the door and a 20 min wait. Plan on a hefty food bill upon checkout but if you have a rental car, this can be alleviated, however nothing is really close (couple miles at least). The shuttle to the parks was nice but it adds a lot of time to your day since the buss goes to all parks and takes at least a hour.

Room Tip: Atrium view is a must
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 18 March 2014
Thank you for your feedback. We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re sorry our breakfast dining options did not live up to your expectations. Villa de Flora, our Mediterranean-style buffet, provides a sit-down breakfast option, while Cocoa Bean provides an on-the-go bistro option. We also offer 24-hr in-rooming dining service with many breakfast entrees to select from. Thank you again for being our guest. - Steven Tubbs - Guest Service Guru
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English first
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 March 2014 via mobile

Need I say more. And that is just breakfast. Still two more meals to go and 4 days. There is nowhere to go outside the hotel for food unless you have a car. When I called the person answering the call started to giggle and thought it was funny. When the manager called and I asked him would he pay that much money for breakfast, his answer was NO. This almost has to be illegal. If you don't care about money than this is your place.

Stayed March 2014, travelled on business
Helpful?
1 Thank Solidcomfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 18 March 2014
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us to continually improve. - Steven Tubbs - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southborough, Massachusetts
Level 5 Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 March 2014 via mobile

Stayed here for a four day convention and found it to be first class in all ways. The room was a clear 4 star quality. The amenities were extensive and the service was friendly and outstanding. The folks serving the needs of our convention couldn't have been more helpful and they made everyone feel very much at home and cared for. The on property restaurants were also quite varied and very good.
The beautiful flora and walkways make this place quite special and I did not get a chance to frequent the swimming area, which also looked extensive and lovely.

Stayed March 2014, travelled on business
Helpful?
Thank rdmdld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 17 March 2014
We sincerely appreciate you taking the time to comment on your recent experience at Gaylord Palms. As a company, we pride ourselves in delivering flawless service -- and we’re thrilled they were able to do so for you! Thank you again for the praise. We will be sure this comment gets passed along! - Steven Tubbs - Guest Service Guru
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Southampton, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

Lovely room and view into the indoor garden/grotto. I was there for a conference so the food was provided and quite good. There's a $20 resort fee per person per day, which seemed excessive, and all costs seemed quite high. A great place to spend a week, but your wallet will be considerably lighter afterwards

Room Tip: Ask for an inside view!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Joanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 17 March 2014
Please accept our sincerest thanks for this amazing review! We are sorry for any miscommunication regarding our pricing structure on the resort fee. Our resort fee is actually only $20 per day per room. Thank you again for the great review. We look forward to welcoming you back for another wonderful experience.- Steven Tubbs - Guest Service Guru
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Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 March 2014 via mobile

I stayed here for a conference and it is a nice hotel. The common areas are nicer than the room I had which was a basic hotel room with no view (parking lot). If you stay in the Key West wing prepare to walk it is the farthest from everything so try to avoid. The food at the restaurants was very expensive but there is nothing within walking distance.

Stayed March 2014, travelled on business
Helpful?
Thank sshcwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 16 March 2014
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we are constantly monitoring current offerings and practices in the surrounding area to make sure our pricing structure is in alignment with comparable hotels in the market. Again, thank you for your feedback which allows us to continually improve. - Steven Tubbs - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaumont, Texas
Level 5 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 March 2014

Stayed on Marriott Rewards Points. We had always wanted to stay here,

Always start off with the good stuff. The Hotel is gorgeous, very clean, well kept, great pool area. The Interior of the Hotel is worth a visit in itself. There is a 20 per day resort fee, not sure what it covers but it is a mandatory charge per the front desk.

Checked in at the Marriott Desk, they were very helpful. Great room, nice view.

Cons.

Valet. When checking in, the valet was more concerned with us signing a waiver for the vehicle prior to helping us unload our luggage. He watched as my wife and I unloaded our bags. 25 bucks per day for valet parking I might add.

Food. We ate at the Steak House on site. Extremely over priced. The food was good, but I have had better quality and taste for a lot less. But hey, its resort food, you are going to pay more for anything at these types of places. The waitress was decent, but we did tip her well (dealing with people is a tough job)


Housekeeping. Please keep in mind that this was the first day of our vacation and we had just made a drive in from Texas. Prior to 9:00 am on a Sunday morning, one of the Housekeeping / Service folks or whatever was knocking at our door to see if we had checked out. Needless to say I was not happy. We started packing our bags right then. Within 15 minutes they were shampooing the hallway carpets which was not exactly quite in itself so even if we did want to get some more rest, it wasn't happening here.

We didn't bother calling bell service as we just wanted to leave, but I stopped at the front desk and told them about everything. The young lady at the desk asked if I knew who it was as she said Housekeeping doesn't do that, all I could tell her it was someone with a Clipboard and a Gaylord Name tag. She apologized and said she would make a note and follow up with an email to me.

Later that evening I put a call into Mariott and explained what was going on. They stated they understood my frustration and would contact Gaylord.


Several Days later I called Marriott back to follow up and they mentioned they had not heard back from Gaylord. Later that day I received an email from a lady named Jennifer who apologized and attempted to make good on the situation.

I am usually pretty forgiving on events such as this as I know things happen and dealing with so many people is difficult, and in general dealing with the public is a PITA, but this in my opinion was a fail.

I am having a hard time rating this as a Poor as the place is beautiful, but service is pretty high on my list when we travel and we just didn't see it here.

I doubt that we will ever stay at this location again.

Room Tip: An Atrium view is great.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drakethib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 15 March 2014
Again, I do apologize please be assured that your comments are not taken lightly and I have forwarded your feedback on to the appropriate personnel. Again, thank you for your feedback which allows us to continually improve.

Jennifer Williams
Guest Experience Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westwood, NJ
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 March 2014 via mobile

Attended my company conference at thee Gaylord and have to say it was an exceptional hotel. The property is spotless and very well staffed. Food at Sand Bar was excellent especially the chicken Caesar salad. Rooms are very clean with plenty of quality linens and towels. AC worked very well, and the rooms are quiet. I'm seriously thinking of bringing my family to the Gaylord Palms for our next trip to Orlando . There are several restaurants and the property is immense! Pools look great but didn't get a chance to actually use...hopefully next time. They accept Marriott rewards and the desk staff is superb.

Stayed March 2014, travelled on business
Helpful?
1 Thank That_guy_from_Jersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 14 March 2014
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed our outdoor restaurant the Sand Bar, as well as some of our other property amenities. We hope to welcome you back, for a family getaway in the near future!

Jennifer Williams
Guest Experience Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 West Osceola Parkway, Kissimmee, FL 34746
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Kissimmee
#3 Luxury Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite. ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida

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