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“Great Resort, Beautiful Room, Friendly Staff”

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Gaylord Palms Resort & Convention Center
Ranked #18 of 152 Hotels in Kissimmee
Ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Resort, Beautiful Room, Friendly Staff”
5 of 5 bubbles Reviewed 5 April 2014 via mobile

Stayed here for a conference, and was impressed with the venue. This resort was very clean and all of the staff were extremely friendly and helpful. At check-in was offered a discounted upgrade to an atrium room with a balcony. The upgrade was definitely worth it. The room was gorgeous, but the balcony with French doors opening onto the atrium was the best part. I was able to listen to the waterfalls and sit on the balcony and enjoy the sun through the glass roof of the atrium.

The resort has several restaurants and bars, as well as shops such as a store for Brighton. They also have an alligator attraction in the center of the atrium that was pretty unique. They also have 2 pool areas, one of them for adults only.

While a stay could be a bit pricey, the service and property are fantastic. The rooms were quiet and the beds were comfortable. All of the food that I had while there was exceptional.

I would definitely stay again, and would happily pay whatever the cost to upgrade to an atrium room.

Stayed April 2014, travelled on business
Helpful?
1 Thank madams716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 6 April 2014
Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled you enjoyed your atrium view over looking our beautiful gardens and alligator alley. We are pleased to know our array of restaurants provided the perfect meals for you during your stay. We look forward to welcoming you back!

- Kanisha Williams - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Gallipolis, Ohio
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 4 April 2014 via mobile

Was here attending a conference, very nice place, the staff was awesome! I am part of the conference staff and the hotel staff went out of their way to ensure we not only had what we needed but went above and beyond many times. I have rated the restaurants under their names, great experience overall. Only issue I had staying here was having to pay $18/day to park our rental car, to me if we are there with a conference and brought thousands of people to the property that we could get complimentary parking.

Stayed April 2014, travelled on business
Helpful?
Thank JCFOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 5 April 2014
Please accept our sincerest thanks for this amazing review! We are grateful you stayed with us at Gaylord Palms. We empower our STARS (Gaylord-speak for employees) to WOW our guests, and are pleased they were able to provide you with a memorable stay. We look forward to welcoming you back for another wonderful experience. - Steven Tubbs - Guest Service Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 4 April 2014 via mobile

Pros: Clean hotel with nice rooms. The grounds were also very clean. Its obvious they put alot of work into keeping it that way. A lot of stores and resteraunts to choose from without leaving the resort.

Cons: Noise level on the first floor (where I stayed) was hard to take. A lot of foot traffic both in the hallway and outside my window.

I would stay again for business but not for vacation. Needs a beach!

Stayed April 2014, travelled on business
Helpful?
Thank indialuver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 5 April 2014
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay and all of our property amenities. We hope to welcome you back in the near future! - Steven Tubbs - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

Yes its a very nice resort, incredible themed spaces, pool was fun for the kids. But there are lots of places like that in Orlando. I have a real problem with a "family resort" that cannot give my family of 6 two adjoining rooms. We asked for adjoining rooms when we made the reservation, we called 2 hours before we arrived asked again and finally stopped short of making a scene at check in when they said they were only able to get us rooms next to each other. Over 1,300 rooms at the resort and your don't have 2 adjoining...seriously. Maybe that's not a big deal for your family but my 3 and 6 year olds found it very amusing to bounce back and fourth between rooms every 5 minutes. It also meant my wife and I didn't get a chance to sleep in the same bed. So much for a family vacation.

Stayed March 2014, travelled with family
Helpful?
Thank Jack E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 4 April 2014
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us to continually improve. - Steven Tubbs - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Plains, Missouri
Level Contributor
303 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

This property was taken over last year by Marriott and its nice to get points and have a separate check in for Marriott Reward level members. Nothing has really changed here except they now include a $20.00 per day resort fee but part of that fee includes great WIFI anywhere in the resort and two free bottles of water per day in your room and discounts on golf etc. I still was a bit shocked at the bill when I received it as with taxes etc. it was close to $225.00 per night.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 2 April 2014
Thank you so much for your kind words. It sounds like you definitely took advantge of the vast amenities we offer at Gaylord Palms Resort, including our high speed wireless internet access.. Thank you again for the great review. We hope to see you again soon! - Steven Tubbs - Guest Service Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Georgia
Level Contributor
495 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

First- if your on a budget-this is not for you! This place is grand in every way. From the time you check in until you first explore the property- you are treated like a king. Everyone speaks to you and is so interested in helping you find your way. Did I mention how beautiful this property is ? Gorgeous! I was actually on business (conference) but don't let that deceive you. There is something for everyone here. Once again- a great staff, plush rooms, and anything in between!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brewColumbus_Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 30 March 2014
Please accept our sincerest thanks for this amazing review! We are grateful you enjoyed your stay with the Gaylord Palms Resort. We empower our STARS (Gaylord-speak for employees) to WOW our guests, and are pleased they were able to provide you with a memorable stay. We look forward to welcoming you back for another wonderful experience. - Steven Tubbs - Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

Our family stayed at the Gaylord Palms in May of 2013. This resort is amazing in every way! From the enormous atrium which soars countless feet into the air, to each Florida-themed wing of the hotel, there are special surprises waiting around every corner! It is a joy for young and old alike! A number of full-service restaurants, along with cafes and shops throughout the property, make this a self-contained city within itself. I enjoyed the family pool area with my three children immensely! Our suite was spacious and truly luxurious, with wonderful amenities such as the mini-kitchenette and sit-down shower. I was especially enamored with the bedding: the most sumptuous I've ever experienced anywhere! I hope to return to this property on my next visit to Central Florida.

Green Features: Ask guests to re-use towels to save on water and electric use.
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank savinmavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 30 March 2014
Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We look forward to welcoming you back! - Steven Tubbs - Guest Service Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite. ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida

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