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“Great family fun!”

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Gaylord Palms Resort & Convention Center
Ranked #18 of 152 Hotels in Kissimmee
Tampa, Florida
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great family fun!”
Reviewed 22 June 2014

Living in Tampa so close to Disney our kids and us are pretty much done with the parks. The Gaylord is a great hotel for us to get away for a few days- especially in the hot summer months with unpredictable showers. Everything is indoor and tons of restaurants. There is a waterpark and pools (this is outdoors- so they do shut down if there is lightning). Rooms are luxurious. Lots of stuff to do to keep one occupied atleast a couple days. They also have character visits and movies.
Bit pricy but if you can get a special deal or group rate definitely worth it!

Room Tip: Ask for a room facing the inside- so you can view the interiors of the hotel from your balcony
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  • Stayed July 2013, travelled with family
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Helpful?
Thank arunmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 24 June 2014
Thank you for recent review, it sounds like you had a fun time at our resort during your visit. As you mention we do have a lot to offer indoors during our wonderful summer here Florida. We hope see you again in future visit and we hope we can exceed your expectations.

Emilio S.
Guest Experience Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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McLean, Virginia
Level 5 Contributor
84 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 22 June 2014

If you ever stayed at a Gaylord property, you know that their goal is to have you check-in and then never leave the property until check-out. In the case of the Gaylord Palms that might just be ok if your there for business!

The rooms are large, but sparsely furnished -- I suspect this is to accommodate many families who request rollaway beds. The rooms are in need of some minor refreshing, but were very clean and the bed was very comfortable.

Getting around the Gaylord can be daunting and sometimes it feels like you need a GPS to find your way around!

The fitness center is equipped with modern workout machines, but can become crowded when a larger conference is in the building.

Overall, a solid performance.

  • Stayed June 2014, travelled on business
    • Value
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Helpful?
Thank fryfrye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 23 June 2014
Thank you for your review, I have to personally say that I remember when I started at the Gaylord Palms and I do have to admit I can recall a couple of times I had a gps to get around our resort. I do hope you enjoyed your stay with us and were able to use our facilities. We strive to provide flawless service to all our of our guests and we value all the feedback we received.

Emilio S.
Guests Experience Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russellville, Kentucky
Level 6 Contributor
194 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 21 June 2014 via mobile

I have gotten used to the occasional negative experience from a hotel or restaurant that is supposed to be good. When that happens I usually give them the benefit of the doubt. But my experience at this Gaylord property had too many negatives to let go. Besides most of the workers there, who were generally quite good, I found little to appreciate. It was extremely noisy way into the night with no apparent notice or intervention by hotel staff. Drunks were literally whooping it up in the atrium at 1:00 and 2:00 in the morning with only disgruntled guests asking them to stop. The prices were, as reported by many other reviewers, outrageous. You are stuck there and they know it and they overprice everything.
I think the worst thing was trying to get out of there. I wanted a shuttle to the airport, but you have to give them a minimum of 6 hours notice of your departure time. My problem was I was not sure when my seminar would be over within plus or minus 2 hours, so I could not give them a departure time (it actually ended 2 hours early, so I would have been sitting around). The shuttle would have been $22. The alternative, the town cars lined up there and ready at a moment's notice, was $64. Anybody smell something fishy?
I was also scouting this location out for another large group of which I am on the board. We are looking for a location for our Fall 2015 general meeting. Gaylord is a big NO.

Stayed June 2014, travelled on business
Helpful?
Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 23 June 2014
Thank you for your review, first I would like to apologize for any inconvenience you received during your stay. We strive to provide flawless service to all of our guests of our resort. The shuttle that services the hotel is operated by partner company and do require the you do make schedule your pick up time for no less than three hour prior to your flight departure time since they do make several stops at other locations. I personally recommend the town cars to guest travelling together because of the possible costs and time savings.

Emilio S.
Guests Experience Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, Florida
Level 6 Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 June 2014

Yes, Gaylord Palms is a beautiful place....and very big, akin to the largest of cruise ships; however, it appears to be lacking a little of the personal touch....Had to ask housekeeping twice to clean the room, and this was not a weekend. (Perhaps because she was too busy on her cell phone, crouched behind the cart?) Room key had to be re-keyed twice. Parking lot exit is a nightmare, 15 cars lined up to exit with no one answering the "please call for assistance" phone.....after numerous times ringing. Mediterranean buffet was good but pricey at $40.00 each, be sure to go early when everything is fresh and warm. ONE concierge person on duty, waited a while to be helped.....in line with 5 other people....
They describe their staff/service as "flawless" with a motto, "Consider it done"....Hmmm. Other than those few items, stay was very nice, just bring your "resort"
credit card....

  • Stayed June 2014, travelled on business
    • Value
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Helpful?
Thank cbacree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 23 June 2014
Thank you for your recent review, first I would like to apologize for the missteps in the service you received during your stay. We strive to provide flawless service to all of our guests of our resort. I will make sure to relay your comments to the appropriate areas to ensure we continue provide excellent service to our guest.

Emilio S.
Guests Experience Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 June 2014

Gaylord has a unique tropical atrium so be sure to get a balcony room overlooking the lush surroundings. The sound of the waterfall helped me sleep. LOVE LOVE LOVE that they have a fun-filled water park pool & an adjoining ADULT "South Beach" pool! Nice variety of restaurants if you don't want to leave the resort. Be sure to catch ICE! if staying there near the holidays. Staff has always been friendly & helpful on our 4 stays.

Room Tip: Ask for an Atrium-facing room.
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank martinks44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 23 June 2014
Thank you for your recent review, I It sounds like you had a wonderful time with us. Our Atrium is truly an amazing feature to our resort and the Cypress Spring Waterpark is loved by children of all ages. We hope to see you for this year’s ICE as will be one of our best yet,

Emilio S.
Guests Experience Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 June 2014 via mobile

One of the neatest hotels i have ever stayed in! Rooms are a little plain, but they are clean and extremely spacious! The inside of this hotel deserves a day just to explore around! Restaurants, atriums and pool areas are amazing! Very cool hotel!

  • Stayed March 2014
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Helpful?
Thank amkvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 19 June 2014
Thank you so much for your kind words. It sounds like you were able to take advantage of the vast amenities we offer at Gaylord Palms Resort. Thank you again for the great review. We hope to see you again soon!

Jennifer Williams
Guest Experience Guru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2014

I've been wanting to stay here since it opened but only had the chance last week. After all the negative reviews I was concerned. But I'm so glad we decided to give it a shot. The boys (12 and 10) absolutely loved it, especially the pool and water slides. The adults were very happy too. I expected resort prices so the cost of valet, the food and other things wasn't shocking as it seemed to be with others. The food and service were excellent. The room was very clean and every aspect of the grounds was very beautiful and well taken care of by very competent people. If you're looking for a Holiday Inn hotel and prices then you should book a Holiday Inn. I had no trouble with the valet service and they were quite busy.

Room Tip: Depends on what you want. We chose the less expensive outside looking rooms and were very happy. Han...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheBug2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 19 June 2014
Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms for your home away from home. We’re thrilled our Cypress Springs pool provided great entertainment for you and your family! We look forward to welcoming you back soon!

Jennifer Williams
Guest Experience Guru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 West Osceola Parkway, Kissimmee, FL 34746
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite. ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida

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