We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice Hotel, But It Still Is A Convention Resort” 4 of 5 bubbles
Review of Gaylord Palms Resort & Convention Center

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Gaylord Palms Resort & Convention Center
Ranked #18 of 153 Hotels in Kissimmee
Gainesville, Florida
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice Hotel, But It Still Is A Convention Resort”
4 of 5 bubbles Reviewed 30 June 2014

This Gaylord is a nice resort with plenty to do and offers lots of activities for families and guests of all ages. The rooms were nice and the hotel's sports bar and coffee shop offered good food and drinks. My only thing with this resort is that it is a convention resort, and I was not here for a convention. I'm usually not a fan of convention resorts but then again that is just me personally. Overall it is a very nice resort and I would definitely stay there again. Also a great location near Disney and I4.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrowardGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 3 July 2014
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed Wreckers Sports Bar & Cocoa Bean (Coffee Shop). We hope to welcome you back in the near future!

Guest Service Guru - Kanisha W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,269 reviews from our community

Traveller rating
    1,857
    1,328
    553
    302
    229
See reviews for
1,417
627
77
1,593
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 30 June 2014

For a hotel that prides itself on customer service, it's clear that is all talk and no action.

I just returned from a business trip, and was so disappointed in the service I received at the hotel. I thought it might have been isolated occurrences, and was about to forget the whole ordeal, until I just called back to take care of an invoice issue. After being on hold for TWO HOURS, I was told that I had a choice - I can continue to wait on hold for an unspecified period of time ("whenever they get to me is when they can get to me"), or else wait TWO DAYS for a response. All so I can get a copy of my hotel bill to see why I was charged more than $100 from my original invoice!!

So aside from this issue, my room was serviced by housekeeping exactly ONE TIME during a 3 1/2 day stay. ONCE! I checked in on Wednesday afternoon at 4:00 pm, and my room was serviced by housekeeping for the first time on Friday night between 7:30 and 10:00 pm. I was not in my room from 8:15 am until 3:00 pm on Thursday. When I left my room at 4:30 pm, I found a card from housekeeping that they had come by sometime between 3:00 and 4:30, and that they weren't coming back. Then on Friday I was out of my room from 10:00 am until 4:00 pm. Upon returning housekeeping knocked and asked if they could service. I explained I just got back from being out all day, but that I would be out in about an hour. They said this was fine, but when I came back at 7:30 the room had STILL NOT BEEN SERVICED. When I returned at 10 pm the room had finally been cleaned, but I was checking out the next morning. So I finally got clean towels on the last night of my stay.

Also, the service at the pool was terrible. We ordered a pitcher of margaritas ($35 plus tax! Gratuity automatically added as well - convenient!), and had to wait 20 minutes for cups! The ice melted and diluted most of the beverage by the time we finally got to drink what we ordered. And we waited an additional 30 minutes to try to close out our bill, and simply had to walk to the bar and track down a random waiter to finally close out.

The phone wait that I'm currently on hold for (now nearing THREE HOURS!) was not isolated either, as when I called their concierge during my stay, I had to wait 20 minutes before I finally hung up and walked to the front desk. I never spoke to an individual - it went straight to hold, where a pre-recorded message brags about their customer service.

Overall, for the prices you pay to stay here, it is just not worth it. I've stayed all over the world, and experienced better service from some budget hotels than this "luxury" resort. Do not recommend. At all.

  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank TraveltheWorldGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 2 July 2014
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. The room conditions you have described are certainly not our standard and we apologize for this. Your feedback is not taken lightly and has been passed along to our management team. Again thanks for your time.

Guest Service Guru - Kanisha W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We have stayed at the Gaylord many times and thoroughly enjoy the experience every time. The hotel is beautifully kept and the staff go the extra mile to make sure you enjoy your stay. We ate in the Villa d'Flora and also SORA and both were excellent. Fantastic hotel for couples or families.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alison V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 29 June 2014
Thank you for your review, I am glad to hear you enjoyed your recent visit to our resort especially as a repeat guest. Out Stars strive to provide the best service possible and to wow our guests. We hope to see you again hopefully during this year’s ICE season which will be amazing.

Emilio Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

It's a shame what the hotel has been transformed into. It used to be my top pick for hotels in the Orlando area, but not anymore. The new designer should be sued for damages for what they did to this once beautiful hotel. The rooms have been turned into cheap accommodations you would expect at the days in and not a hotel that chArges $15 per day just to park your car. Also there used to be 2 beautiful adult jacuzzi, which unfortunately were ripped out only to be replaced by jacuzzi that look like they came from a third world country, and like that's not bad enough they are flanked with dark brown brick which is too hot to walk on.
It's still good if you want to go for the day ands see ICE during the Christmas season, but definitely NOT worth staying at the hotel for the prices they are charging. So sad an era gone by. Also the check in process is ridiculously long!!!

Room Tip: Do not eat breakfast here it will cost $45 there are restaurant just around the corner that are much...
See more room tips
  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TammyRowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 29 June 2014
Thank you for your review, I would like to apologize for us not exceeding your expectations. We strive to provide flawless service and quality to all our guests. I will make sure to relay your concerns to our Leadership team and hope we can return to being your top hotel in Orlando.

Emilio Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yucaipa, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2014

TOTAL CLASS: This hotel is on it with service & satisfaction. I stayed at the property for (3) while attending a convention on property. I've stayed in many luxury hotels and this one ranks at the top value for the dollar. Service gets a 10, Hotel room gets a 10.

Room Tip: all rooms are good
See more room tips
Green Features: The rooms have notes/door hangers informing guests about their desire to help the environment and they suggest ways to help out as well while on property.
  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 28 June 2014
Please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your home away from home during your conference. We empower our STARS (Gaylord-speak for employees) to WOW our guests, and are pleased they were able to provide you with a memorable weekend. We look forward to welcoming you back for another wonderful experience.

Jennifer Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

Unusual hotel in that it has what I call a version of botanical gardens (Birmingham) in the middle of it. I would most certainly recommend a visit. I think it is a lovely wedding venue if you like unusual settings. Lots to see and it was interesting watching some people from a convention exploring the setting too.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Location
Helpful?
Thank flatiron2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 26 June 2014
Thank you so much for your kind words. It sounds like you were able to take advantage of the vast amenities we offer at Gaylord Palms Resort. Thank you again for the great review. We hope to see you again soon!

Jennifer Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

I have never seen anything like their atrium. Although it's inside, you think you are outside. There's even an alligator pond. It's just lush and beautiful. It's half the size of the Gaylord in Nashville, but it's still a very large property.

They have several swimming pools, including a lazy river. The best pool areas that I have seen.

Room Tip: Near your meeting rooms if attending a meeting. The place is HUGE.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Real_in_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaylordPalms, Public Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, 26 June 2014
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed Cypress Springs Water Park as well as our other property amenities. We hope to welcome you back in the near future!

Jennifer Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kissimmee
1.0 mi away
Hilton Orlando Bonnet Creek
2.8 mi away
Embassy Suites by Hilton Orlando Lake Buena Vista South
0.8 mi away
Waldorf Astoria Orlando
Waldorf Astoria Orlando
#29 of 335 in Orlando
4.5 of 5 bubbles 3,992 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Caribe Royale All Suite Hotel & Convention Center
5.8 mi away
Holiday Inn Club Vacations At Orange Lake Resort
1.1 mi away
Wyndham Grand Orlando Resort Bonnet Creek
Show Prices
Show Prices
Show Prices

Been to Gaylord Palms Resort & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelUp, Odigeo, LoveHolidays and Agoda so you can book your Gaylord Palms Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing