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Westgate Towers Resort
Ranked #32 of 152 Hotels in Kissimmee
Sarasota, Florida
1 review
“great”
5 of 5 bubbles Reviewed 18 February 2014

we had the best time at this hotel. you stay in a timeshare, you know you don't get everyday house keeping. i loved that they came to the door everyday to see if i needed towels. the jacuzzi, the patio, the staff...it was just a pleasure. also, the proximity to the parks is amazing. it takes longer on the disney transport. so thank you westgate. my husband and i will be back in march and april as we are annual pass holders. can't wait! thanks all!!

Room Tip: go for a patio room rather than a balcony....they're tiny. except for the summer. i live in fla...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanner r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 19 February 2014
We appreciate you sharing your 5 star experience with us. Our staff strives to provide great service, and we're glad to know that you experience that. It's nice to know that our ideal location by the theme parks helped save you time on your vacation. It would be our pleasure to have you back again!

Sincerely,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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  • English first
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English first
Crossville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 February 2014

Although not that impressive from the outside and not having the best views, this resort provided a pleasant surprise compared to the more elaborate resorts. It was very clean and was very quiet. The pools were well maintained and very uncrowded. The villas were very spacious and offered three bathrooms for a two bedroom unit.
I would not stay in the lockout side since the door between units was a single, thin door, and I would only stay here if I had the entire two room villa.
Staying at this resort also allows one the use of the neighboring Westgate Town Center amenities without the noise.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frank f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 19 February 2014
Thank you for your review and for choosing Westgate Towers. We're delighted that you found it clean and quiet and a hidden surprise. Our units are quite spacious and luxurious, with most having fully equipped kitchens and whirlpool tubs. You are correct, guests can use the amenities at the larger Westgate Town Center and Vacation Villas next door. We would love to have you come back again!

Sincerely,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estero, Florida
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 February 2014

Stayed one week here on a timeshare exchange, and had a nice two bedroom unit. The facility is rather unremarkable, but at least the unit we stayed in was clean, comfortable, and spacious.

As with almost every timeshare exchange we've ever done, there's been a sales presentation offered for discounts and rewards. This time however, we realized afterwards that the discounts/rewards weren't really worthy of our giving up time, and going through the inevitable sales pressure to buy.

No beach, no spa...just a nice unit to stay at. The location is ok. The Towers is nearby to the Westgate Villas property, which has a lot of amenities that you can take advantage of. Makes up for a lot the Towers doesn't offer.

Room Tip: Stay of 6th floor for quieter stay.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 10 February 2014
We really appreciate the time you took to write this review. Thank you for calling our spacious two bedroom unit nice, clean and comfortable. Our property offers heated outdoor pools, hot tubs, paddle boats, fitness center and much more. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

Ariel
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Houston, Texas
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

We were four. One room with a jacuzzi. Kitchen and a sofa that was a queen bed (it works if you have little kids)
The place was clean, big enough to move around the apartment, big bathroom, excellent location if you want to go to Disney.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabytad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 30 January 2014
Its great to know that your stay with us not only meet but exceeded your expectations. We are glad that you enjoyed your accommodations and that they were just the right size for you and your party. We are happy that you discovered just how convenient our location is to all the theme parks, attractions, shopping and dining of the area. We hope you will choose to stay with us again for your next family vacation.
Sincerely,
Lucía
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Ottawa, Canada
Level Contributor
368 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

A fab environment for anyone. So much to do on site that you rarely have to go elsewhere .Can't wait till the new waterslides are completed.Great service & friendly staff.Only neg is sometimes you get bad neighbours next to your unit but some things are stopped by good security.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norm W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 24 January 2014
Thank you so much for your response. We are delighted that you were able to stay with us at Westgate Towers. We are thrilled you were able to make use of our accommodations. We do have quiet hours at our resort and we’re glad that you are aware that our security will do anything they can to provide you with a relaxing stay. Thank you again and we hope to see you soon!

Sincerely,
Idalise
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Bear, Delaware
Level Contributor
200 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 15 January 2014 via mobile

Our stay ended up deserving a rating of 4 but it could easily have ended up being a 1. The quality of a stay at the Westgate Towers is highly dependent on the room you are assigned. We arrived for a 5 night stay mid-morning after a very early flight and the front desk was very accommodating in finding a room available so we could lay down for awhile. We were given a "B" studio room which had a bizarre layout. The tub was right there in the bedroom with zero privacy and the sink for the bathroom was also in the room so one couldn't wash up without disturbing your companion. We were willing to live with that, but the killer was that it was a connecting room to an "A" level room and there is no real insulation between the rooms. When the person next door sneezed it sounded like they were in the same room with you. Even talking at a normal level you could hear every word clearly the people next door were saying. We knew sleep would be a problem and we couldn't abide that for 5 nights so we requested a room change. We were fortunate to be given a studio in the older wing that had no connecting room. True it had no tub and an older model TV, but it had a full kitchen rather than a kitchenette and also had a washer/dryer combo. Best of all it was super quiet all week as if we had the wing to ourselves. We took advantage of the on site pool as well as the recreational activities at the adjacent Westgate community. The hotel is 1 mile from the access road to Disney World and close to a wide choice of restaurants and shops as well as nearby grocery stores. Wi-Fi cost us about $8 a day which is not out of line with many hotels, although the obvious trend is for free Internet. The service was very fast but it had the bizarre rule that you could only connect one device at a time. Bottom line is that we would stay here in the future if and only if we were guaranteed to get the same type of room and location as we had this stay, otherwise we would give this place a pass.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank BearTraveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 17 January 2014
Thank you so much for sharing your experience. We are glad you enjoyed our convenient location and resort amenities. We want to apologize about that issue you experienced with the noise. Please know that although you may have encountered some issues, we are always looking for ways to make our guest stay better. We hope you come back and visit us soon!


Sincerely,
Idalise
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Indianapolis, Indiana
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 14 January 2014 via mobile

I'm irritated that after 7 years lodging at West Gate Towers, we still don't have flat screen TVs, non stick cook ware and are charged highly ridiculous WiFi fees. I inquired at check-in if the units had flat screens, and was told "yes." Technically, they do, but not what we in 2014 consider as "flat screen TV," and no "HD TVs." The living room has a large TV, which does not allow you to watch from the side. The bedroom TVs are tubes. They also have outdated audio equipment-cassette and CD player (really?) No iPod docs. If you are reading this review for lodging info, I will say that the units are really large (A units). The B units are efficiencies. They are cleaned well. The mattresses are comfortable, with 5-6 pillows (soft to firm). The jacuzzi bathtub is also nice-but it's in the bedroom. Advice: 1) when you check in, insist for no mid-week cleaning. It's not really a cleaning service - than an inventory check; 2) although each unit has detergent, paper towels, toilet paper - do yourself a favor and pack or purchase the above the items. What you receive flimsy in quality; 3) If you do opt-in for mid-week cleaning, put ALL of your valuables in the room safe or put them in your car when you leave your unit; and 4) if your are lucky not to get hood winked into attending a "breakfast" or "lunch" presentation at check-in be sure to take your unit phones off the hook. You will receive several really early wake up calls if you don't. I would recommend a stay.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Melanie_N_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, 15 January 2014
Thank you so much for providing your input. It is great to hear that you enjoyed our spacious and clean units. We are a big property and we’re diligently working on the upgrade of our units through a renovating schedule. As a timeshare resort, we ask our guests to participate in our presentations but it is purely voluntary to do so. Thank you again and we hope you allow us to exceed your expectations in the future.
Sincerely,
Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate Towers Resort

Property: Westgate Towers Resort
Address: 7600 W Irlo Bronson Pkwy, Kissimmee, FL 34747
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Kissimmee
#14 Romantic Hotel in Kissimmee
#14 Top resorts Hotel in Kissimmee
#19 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Westgate Towers Resort 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Oversized Villas with All the Comforts of Home Westgate Towers Resort in Kissimmee, Florida, is a Disney area hotel that offers guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious one- and two-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities, including three heated outdoor pools, your dream vacation is waiting at Westgate Towers Resort! ... more   less 
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Also Known As:
Westgate Towers Hotel Kissimmee
Westgate Hotel Kissimmee
Westgate Resort Kissimmee
Westgate Towers Resort Kissimmee, Florida

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